Domino's Pizza

Initial Business Response /* (1000, 5, 2016/09/02) */
Mr *** contacted WaterFurnace on 8/28/16, he said he had an issue with one of his units
In reviewing the unit in question, serial number *** was installed in August and purchased with a year parts and labor allowance
warranty There have been no claims filed on this unit since installation
Mr*** stated he was working with a contractor named Crawford Services, we suggested he have them look at the unit and if there is an issue with a failed part within the unit, they can file a warranty claim and we will process it as per the terms and condition of our published warranty
As of today, Crawford Services has not submitted a warranty claim in reference to unit serial number TJ
If a contractor submits a warranty claim before 4:pm, it is processed and the parts shipped the same day
In reference to replacing this equipment, we must respectfully deny this request
Initial Consumer Rebuttal /* (3000, 7, 2016/09/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is not a problem with one singular unitALL UNITS have had problems and continue to have problems on a weekly basisAttached are some of the invoices from all the problems encountered with ALL units, within a period of years
Final Consumer Response /* (4200, 11, 2016/09/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Vendor tends to ignore the majority of the issues which have to do with waterfurnace components, many of which we paid forThere is literally not a week goes by without a waterfurnace unit going down for one reason or another and has been since the inception of the unitsWe have better things to do than to complain about HVAC unitsThis however is RIDICULOUS! Compressors, boards, valves and especially their pumps constantly going downWe even purchased a *** waterfurnace water heaterIt goes offline repeatedlyThe product supplied to our residence is inherently poorThere is no reason any homeowner should have to call a hvac repair co weekly for issuesI literally could have replaced the residence with new units after amassing the cost of repairsI think is rather embarrassing that this company takes no ownership for their faulty and inferior products not to mention skirt warranties
Final Business Response /* (4000, 13, 2016/09/20) */
We have reviewed all the service records provided and it is clear that the issues associated with this system are not due to "inherently poor" equipment provided by our company
In reference to the heater, no information has been provided on this unit Please provide the unit serial number and invoices for service, we will review and respond accordingly
We have not received any warranty claims or calls to our Technical Service department in reference to these weekly failures the Homeowner refers to
If the servicing contractor is having issues troubleshooting the system, please have them call our Technical Service department and we will assist them If there is a issue with the equipment we manufactured, we will process a warranty claim and provide the parts they need at no charge
Again, the issues identified in the majority of the service records previously provided, are maintenance issues, or issues with system components provided by other manufacturers

Complaint: ***
I am rejecting this response because: I believe they have the wrong customer, there was no pending charge due to the fact I was paying cashSecondly, I spoke to the manager or the person pretending to be the manager named *** that night it happened. On March 8, at 9:am I called *** and was told that the District Manager name for the store on W Florissant, name was *** an she took my name and number and said he would call within hours.I just received a call today, at 5:pm from the supervisor who says that I have 50% off my next order...and that this was relayed to me...this was the first I talked to someone concerning this matter and there was no credit to my account so they may have their customer complaints mixed upBut the 50% off next order will be ok as long as they have it in for the correct customer
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2018/01/03) */
To fully assist the Homeowner we will need a serial number from the WaterFurnace equipment
WaterFurnace International does not have record of the homeowner previously contacting the companyPlease provide the phone number that was
contacted, and what time of day contact was attempted to be made
Regards
Initial Consumer Rebuttal /* (3000, 7, 2018/01/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Unit model number is *** Serial number is ***
When I was having difficulty reaching Waterfurnace, I used the XXX-XXX-XXXX number I do not recall exactly when I called, but I know it was the week before Christmas
Final Business Response /* (4000, 9, 2018/01/24) */
We have reviewed information associated with WaterFurnace serial number *** The unit was purchased by a company doing business as *** *** The unit shows shipped 09/21/The unit was never registered by *** *** or the homeowner, so the warranty start date is 09/21/To register the product is to enter the initial start date of the unit along with the homeowner informationInformation on registering the product is located in the WaterFurnace Owner's ManualIf WaterFurnace does not receive this information after install, WaterFurnace references the ship date as the warranty start date
The warranty for serial number *** expired 09/21/The unit had a year parts and labor allowance warrantyDuring the warranty period a transformer was provided in 2008, and an air coil in The parts were provided at no charge along with the $labor allowance for the transformer, $for the air coil, and $for refrigerant allowance
We realize that even with our best efforts, some parts can and do fail In most cases, we find that the reasons were something beyond the control of the manufacturerWe do know that manufacturing defects show up very quickly, usually at start up or within the first months of operation
In reference to the coilsMost Geothermal companies receive their coils from the same coil manufacturerThere needs to be more than a 2% of manufacturing failures to coils for that vendor to issue a recallIn most cases, coils fail due to formicary corrosionThis is not a manufacturing defectCarrier released a public bulletin on formicary corrosion that is available to the public onlineWe are not saying this is the case with this unit, but is helpful information in regards to air coilsThe Geothermal industry as a whole is transitioning to aluminum coils to better combat against formicary corrosion, which again the coil manufacturers do not consider a manufacturing defectEven though it is not a manufacturing defect WaterFurnace still stands behind its product by honoring its published warranty in relation to most coil replacements
Once the WaterFurnace warranty is expired, then nothing else can be done under the terms and conditions of the WaterFurnace warrantyIn regards to unit serial number XIWaterFurnace has honored the terms and conditions of our published warrantyTo reference the homeowners statement that "WaterFurnace agreed to supply the parts" is WaterFurnace acting on good faith, supplying a part at no charge that is no longer under warrantyAny labor charges are not controlled by WaterFurnaceThe HVAC contractors are independently owned and operatedThey are not authorized by WaterFurnaceWe have no information on what they are charging even when WaterFurnace offers assistance beyond the warranty date
We appreciate the homeowner's position, however deny the request for a replacement unit at no chargeWe can offer a replacement unit at a discounted price to the WaterFurnace dealer of their choice if the homeowner would like to have them give us a call at XXX-XXX-XXXX
Regards

The client talks in circlesOne minute she is telling us that she "Never hired Us" and never knew of
us to her husband The whole problem here is that she is not telling the truth to anyone She told me on more than one occasion that she does not trust her lieing husband, and that he is having affairs with several women in the neighborhood and she thinks she knows this, but she is wrongThis is not the first time I have trouble with Mrs***Facts are - Mrs.*** does not want her husband to know that she doesnt trust him, or that she had him investigatedMost of the information I wanted to talk to her about, she avoided talking to me or calling me back, because of her fear of her husbandI have discussed many situations involving her husbands dishonesty and unfaitfhfulnesThis last situation when she gave me instructions to watch him, is true, "how would I know when, where and the times to be on him? she told me she had to work in a jewelry store in ***"she -would be working in the store all week long" she now claims this was all not true."Lady I do not spend my time investigation or do a week lond surveillance for nothing." I have all the details of this period, times she wanted us un the case, and the fact that she told me she would be in the Jewelry store in *** *** I even go some video of her car parked at the store on the 1st day I commenced the surveillanceShe is often lied to meI had trouble getting paid by her other times, not because she didn't have the money, "but because she felt so certain her husband WAS Cheating, and still does"! -"she is Paranoid" Now I told her again, he did nothing that I found, "she still feels he is Cheating"! I have found that clients like her, will never beleive there suspicions are wrong, and many times absolutely will refuse to pay the investigation fee Spending the time to answer any of the Revdex.com stuff is more tiime I've spent that is a wasteThis client is so convinced she is right with all her suspicions about her husband, that nothing anyone else tells her that she is wrong, is only more wasted time - "It is not going to change her mind one bit" this women needs to see *** I have a better chance to be paid by a routine "Dead beat" than a person who is PARANOID While I'm sorry for her mental state, I have this happen often My next move, will be filing litigation in a week or twoSo ten she can tell the judgeI'm Done, for now~! Thank you

As of today, we have resolved the complaint with the customer & he has rec'd a credit and a gift card.Thank you,Roger

Revdex.com:
I
have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***I did speak to a gentleman claiming he was from DominosI did voice my concerns with him and told him that this was a disgrace to the Dominos nameI told him that that was a horrible experience to go throughThe gentleman did apologizeNOTHING was offered to meAll the gentleman told me was that if I need anything else, that that was his phone numberThere was absolutely no talk of compensation or anythingABSOLUTELY NONE! If the call was recorded, I do strongly urge anyone to listen to itI do believe that this was not handled correctlyNO compensation was ever offered!! The "supposed" compensation that I have read in this response od basically a slap in the face to meAfter what I had to go through, I WILL BE EXPECTING BETTER THEN THISI AM NOW EXTREMELY ANGRY AT THIS!!!!!
Regards,
*** ***

This business can't be trustedWe requested just the air conditioning units be serviced at locationsI have other resources for the heatingAt the first location Sierras tech took it upon himself to check the furnace- not requested - He told the tenant the limit switch was bad and replaced it -$- I had the switch tested and there was nothing wrong with it- We reinstalled it and furnace is working fine! They next told me at the second location the condenser had burned up because there was a scorch mark on the unitThe scorch occurred several years priorI have no confidence in the work he performedAfter a couple months of phone tagging and research (on three occasions the service manager had just stepped out) I was able to get a partial refundThey claimed they were honoring a comfort agreement my parents had years ago and I was actually saving $$$$! I wouldn't recommend this company to anyone

Revdex.com:At this time, my complaint, ID *** regarding Domino's Pizza has been resolved
(By clicking "OK", your complaint will be closed as
Resolved.)
Sincerely,*** ***

Good Morning!
I spoke to the customer and I believe we resolved the complaint at this timeThank you,
***

Hi ***, Thank you for your help in letting me know how to properly respond to these complaints We have refunded the customer in full and also gave him store credit equal to his orderI contacted him this morning as a follow up and he said he was taken care of and is happy with how we took
care of himPlease let me know if you need further informationThanks again, Sandy M*** Domino’s Pizza E-Mail: ***@teamseattledominos.com

I am rejecting this response because:
It was not only made incorrectly with toppings we specifically said we did not
want, it was soupy and undercooked so all the toppings dripped off the pizza into the boxRequested a new pizza and was told no , I would get a coupon in the mailWas then called a *** when I said that wasn't acceptableSo, no edible pizza, no coupon, and no money backI want reimbursed and to talk to the owner

Dear Revdex.com,I have attached three separate documents that show our responses to the complaint received from our client in regards to her property at Running Brook Drive It includes the original request from the client and all subsequent communication between the client and our
Broker/Property Manager, *** ** *** If any additional information is needed, you can reach *** *** *PM Office Manager) at *** or via email at *** Thank you,*** ***Hindiste 20/Real Estate***

Initial Business Response /* (1000, 5, 2016/06/14) */
Unit in question, serial number XXXXXXXXX, and model number LDV060A104CTL2AN is located in a retail storeThe unit is a commercial application, and has a commercial warranty which allows for commercial parts to be supplied in the event of a
failureThe HVAC contractor submitted the warranty claim, and we supplied the replacement part, appropriate labor allowance, and refrigerant allowance according to the terms and conditions of the warrantyIn reference to the replacement coil, there is no confirmation or verification that this part caused damage to the units compressor according to the Consumers statement
While we appreciate the Consumers position, HVAC manufacturers do not provide replacement units when occurrences with internal components call for a replacementThe HVAC contractors should have the training to replace components to maintain the integrity of the systemTherefore, we must respectfully deny the request for a replacement unit at no charge

I am rejecting this response because:
It was not only made incorrectly with toppings we specifically said we did not
want, it was soupy and undercooked so all the toppings dripped off the pizza into the boxRequested a new pizza and was told no , I would get a coupon in the mailWas then called a *** when I said that wasn't acceptableSo, no edible pizza, no coupon, and no money backI want reimbursed and to talk to the owner

I was able to talk to the customer. Apologized and advised the customer a refund check would be sent for the amount of $10.98, which is the amount of the order. Also, GC has been requested for a medium topping pizza. I did verify the customer got the $from the driver and the
driver never came back with the additional $7.02. Customer said ok. Thanked me for calling her and agreed this was ok.

Additional information:The matter has been investigated and we refunded the customer his money

I wanted to give my feedback that my experience was disappointingWhen I arrived at the mountain at 2:30, I attempted to get my ticket but the ticket sales said I can't get it now because the system will only print out twilight passes so I must wait until all the other customers that want to purchase twilight would be allowed toThe ticket sales manager named Kia was extremely rude to me and put the already printed twilight pass back onto the tripleplay card and told me to wait at the end of the lineI basically had to wait minutes to get a twilight pass while the ticket sales weren't doing anything even though I was entitled to an Open-Close passThere is absolutely nothing about the fine print stating I cannot have my ticket at 2:30PMI purchased two tripleplay passes so both me and my wife were frustrated

We have looked into this matter, discussed the incident with the person in question. The manager does not remember talking to this individual or responding to any customers in such a manner described by *** ***She/he are adamant that they would never treat a customer in a negative way
or deny service without a valid reason which would be given to the customer According to our caller I.D logs, *** ***’ number appears twice with the first time at 11:pm, the call did not get pass the recordingThe second call was received at 11:and only lasted secondsAs stated, we are open till 120:00pm but we close our lobby at 10:pm and continue to take carry out orders thru our drive thru windowFor the past fifteen years, we have had a standing procedure to stop taking call-ins for deliveries thirty minutes before closing, which allows our drives to be back within a reasonable time after closingWe do continue to delivery online orders until we stop receiving themWe train our staff to take customer issues serious and to resolve themIf our managers cannot solve them when they occur, they will either give the customer my phone number to take their issue to the next level or an email address to forward their complaint to which would be handled by me. *** * ***
*** ***

The customer contacted our franchise office about an online order that was cancelled due to a power outage Upon review, we found that the order in question was in fact cancelled and the customer was not charged The customer had a separate charge a few days prior for a different order
The customer did not believe this was an authorized charge so we issued her a refund for this order on 7/ If this customer is still not satisfied, we invite them to reach out to our franchise office again so we can resolve this issue.Also, I apologize for the delay in responding to this matter.Thanks,*** ***

The customer did talk to *** that night who did verify she put in a credit for 50% off her next order. I did verify this in the system. I did mis speak when I talked to the customer; I said it was a credit card payment, she informed me it was cash. I apologize, it was cash. The customer did not pay for the order she never received; she agreed to the 50% off her next order.