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Domino's Pizza

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Reviews Domino's Pizza

Domino's Pizza Reviews (193)

I placed an order for ONE of the oven baked sandwichesI placed my order at 11PM and did not receive it until TWO HOURS LATER at 1AMWhen Calling the store after an hour wait time to see what the hold up was I was told several times "more minutes" after nearly two hours I decided to cancel the order and get a refundWhen complaining to the so called manager at that location ( [redacted] **) I was hung up on mid speech and when I called back to see about a refund and how long would it take for the funds to go back to the card, I was hung up on several more timesThe employees there lack customer service skills, need to be replaced on retrained and I'll NEVER purchase from Domino's againBy the time I got the sandwich it was cold, and overall mediocre

Revdex.com:At this time, my complaint, ID [redacted] regarding Domino's Pizza has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2016/06/14) */ Unit in question, serial number XXXXXXXXX, and model number LDV060A104CTL2AN is located in a retail storeThe unit is a commercial application, and has a commercial warranty which allows for commercial parts to be supplied in the event of a failureThe HVAC contractor submitted the warranty claim, and we supplied the replacement part, appropriate labor allowance, and refrigerant allowance according to the terms and conditions of the warrantyIn reference to the replacement coil, there is no confirmation or verification that this part caused damage to the units compressor according to the Consumers statement While we appreciate the Consumers position, HVAC manufacturers do not provide replacement units when occurrences with internal components call for a replacementThe HVAC contractors should have the training to replace components to maintain the integrity of the systemTherefore, we must respectfully deny the request for a replacement unit at no charge

To Whom it may concern:The complaint order number [redacted] and Revdex.com ID [redacted] has been sent to the incorrect dominos location therefore we are unable to provide a refundWe do apologize for any inconvenience, The address in the customer information is for store ***The customer may use their order number or address and contact that store for refund information,

Complaint: [redacted] I am rejecting this response because: I believe they have the wrong customer, there was no pending charge due to the fact I was paying cashSecondly, I spoke to the manager or the person pretending to be the manager named [redacted] that night it happened On March 8, at 9:am I called [redacted] and was told that the District Manager name for the store on W Florissant, name was [redacted] an she took my name and number and said he would call within hours.I just received a call today, at 5:pm from the supervisor who says that I have 50% off my next order...and that this was relayed to me...this was the first I talked to someone concerning this matter and there was no credit to my account so they may have their customer complaints mixed upBut the 50% off next order will be ok as long as they have it in for the correct customer Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 9, 2016/10/10) */ Please note that in regard to this complaint a specific start or completion date was NEVER given, nor was any kind of work order or contract signed or agreed uponWhen I provided the estimate the customer was informed that the MINIMUM wait would be to weeks, that was not a guarantee and it could possibly be longer than that I did acknowledge the customers text message that the work would have to be done after labor day, but again no specific time was provided With regard to the text message which was supposedly sent by the customer on August 31st, I never responded to it because I never received itThis is a fact which I informed the customer of when I received notice that a complaint was being filed Based on the unreasonableness and unprofessional way in which this has been handled by the prospective customer my company will not be pursuing a client relationship with this individualI hope they are able to find someone with a more flexible schedule that can fill their needs satisfactorily Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/10/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) MST can claim a fact that they didn't receive a text, but I have the text message on my phone showing that it was sent, as part of a thread of messages I exchanged with MST; MST denies receiving it but I have it in the thread It is true that no specific date was set, but based on the timeline noted in my complaint,the responsibility to communicate on when the work would be scheduled lies with the businessThe company said they were scheduling 6-weeks outIf the work was to be delayed they should have communicated that to me, without my having to chase themThe amount of time MST had was sufficient that they could have communicated with me, and they failed to do soThe fact remains that MST agreed to do a job and then failed in communication about following throughThere is NOTHING unreasonable or unprofessional about expecting a business to follow through on a project to which they agreed Final Business Response / [redacted] (4000, 21, 2016/10/31) */ As I have previously stated, when I provided an estimate to the potential customer he was given a GENERAL time frame and told that my company would be in contact when my schedule allowed me to begin the projectWe did not have a contract (written or verbally) stating anything more specific than that I will reiterate that he was not being ignored, as I did not receive the text message he claims to have sent meIf he felt that was the case the more logical option would have been to try a different means of communication before filing a complaint Again,I'm sorry that the misunderstanding took place and hope he can find someone more flexible to take care of his project

The client talks in circlesOne minute she is telling us that she "Never hired Us" and never knew of us to her husband The whole problem here is that she is not telling the truth to anyone She told me on more than one occasion that she does not trust her lieing husband, and that he is having affairs with several women in the neighborhood and she thinks she knows this, but she is wrongThis is not the first time I have trouble with Mrs [redacted] Facts are - Mrs[redacted] does not want her husband to know that she doesnt trust him, or that she had him investigatedMost of the information I wanted to talk to her about, she avoided talking to me or calling me back, because of her fear of her husbandI have discussed many situations involving her husbands dishonesty and unfaitfhfulnesThis last situation when she gave me instructions to watch him, is true, "how would I know when, where and the times to be on him? she told me she had to work in a jewelry store in [redacted] "she -would be working in the store all week long" she now claims this was all not true."Lady I do not spend my time investigation or do a week lond surveillance for nothing." I have all the details of this period, times she wanted us un the case, and the fact that she told me she would be in the Jewelry store in [redacted] I even go some video of her car parked at the store on the 1st day I commenced the surveillanceShe is often lied to meI had trouble getting paid by her other times, not because she didn't have the money, "but because she felt so certain her husband WAS Cheating, and still does"! -"she is Paranoid" Now I told her again, he did nothing that I found, "she still feels he is Cheating"! I have found that clients like her, will never beleive there suspicions are wrong, and many times absolutely will refuse to pay the investigation fee Spending the time to answer any of the Revdex.com stuff is more tiime I've spent that is a wasteThis client is so convinced she is right with all her suspicions about her husband, that nothing anyone else tells her that she is wrong, is only more wasted time - "It is not going to change her mind one bit" this women needs to see [redacted] I have a better chance to be paid by a routine "Dead beat" than a person who is PARANOID While I'm sorry for her mental state, I have this happen often My next move, will be filing litigation in a week or twoSo ten she can tell the judgeI'm Done, for now~! Thank you

Hi [redacted] , I spoke with [redacted] this afternoonI have issued him a refund as he requestedHe said he will be in to pick it up in the next few daysI was unable to credit the card back and will be giving him cashIf there is any thing else that I need to do with this please contact me

Additional information:The matter has been investigated and we refunded the customer his money

Revdex.com: At this time, I have not been contacted by Domino's Pizza regarding complaint ID [redacted] Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me A refund has been given to us from this Domino's.Thank you for your assistance: D [redacted] Regards, Levi Means

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Good Morning! I spoke to the customer and I believe we resolved the complaint at this timeThank you, [redacted]

At this time, I have been contacted directly by Domino's Pizza regarding complaint ID [redacted] , however my complaint has NOT been resolved because: the gentleman I spoke to said he would get back to me after June ***, but I have not heard back from him In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by Domino's Pizza regarding complaint ID [redacted] Regards, [redacted]

First of all, she is demanding that she gets her money backWe called her and offered to remake the pizzaShe ordered other food that she kept and was happy with, but demanded a refund for the entire orderShe does not want another pizza from us because she thinks we are going to do something to her pizzaWhen we sell something, we make it right by correcting and remaking the foodWe do not just give a refund backWe will not give her money back, but we would be glad to remake the pizza that she was unhappy withShe kept 90% of the food so we will not refund her moneyWe also called her and had a good conversation with her, she just felt we were going to do something to her pizza, but I assure you that would not happen

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] well I can see this is just not going to do any good as they just keep saying the offer wasn't given or asked for when it was, it is true that it was a little less then a week later that I checked my account as I was checking to see if a check had cleared when I noticed the over charge and overdraft that occurred from itso I guess they have lost my business and the people I associate with Regards, [redacted]

These guys were not a company they were workers that I had found on a site that did construction work I paid them both but if it can only be one person brett may is the one I actually handed the money to and I have his phone number these guys were a team together I do not have a phone number for [redacted]

I called the customer and spoke with her over the phone We came to a resolution I apologized to customer and requested a gc for her Customer said she would close the case

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Description: PIZZA

Address: 5166 Lankershim Blvd # B, North Hollywood, California, United States, 91601-3799

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