Donley Service Center

We had occasion to call Donley for an emergency air conditioning situation with my daughter's home, We were so pleased with the service they provided we wanted to call them for preventative maintenance at our home. They checked all the units outside and the units in the attack. I am very satisfied with their work and most notably their service. They called the day before to verify the appointment and the technician arrived when they said he would. Our technician's workmanship was very impressive and he showed me everything he was going to do before he did then it. He explained the need for the work, obtained my agreement to perform the work and performed very professionally.

We plan on using Donley whenever we have a need for air conditioning or plumbing work in the future.

Very impressed with knowledge and performance. Job was very efficiently handled, diagnosis made promptly, and problem solved. Problem was explained well and parts in question well demonstrated. Very courteous and knowledgeable.

Excellent service; friendly, knowledgeable employee.

I am so appreciative of Donley, from sales to service to product. So, so many dishonest contractors out there. Donley staff are professional from the front desk staff to sales staff to installation and maintenance. I had a fuse fixed today that was shorted because a roofing company messed it up when replacing my roof.
I will be a great word of mouth reference for Donley.

Excellent service, staff and follow up. Had a new heating and a/c unit installed a year ago and follow up maintenance service/checkup a few weeks ago. Would highly recommend Donley and especially their service tech [redacted].

Donley Service Center has been taking care of my house since before I purchased it in 1999. They are extremely competent, professional, prompt
and courteous. In short, they are the greatest!

It was very convenient to make an appointment for a service visit to my home. I called on the weekend and spoke with a Donley representative who arranged the service call for Tuesday between 3 and 5 pm, as I requested. The technician, Brian Pikula, called at 3 on Tuesday to let me know he was 45 minutes away. He arrived before 4, assessed the problem, and repaired the leaking outdoor spigot by 5 pm. We took care of the paper work, including the $50 coupon I had, and Brian was on his way. He was very professional and considerate. Donley has always done great work at my parents', sister's, and my homes. We always recommend Donley.

One of my units was not working on Sunday morning. I looked online and saw that Donley made Sunday house calls. Contacted them and was told they could get a tech out before 5. Their tech, [redacted], called when he was on his way. He came in diagnosed the problem and had the unit repaired within an hour. He was very professional and did a great job of explaining the problem. I would highly recommend this company in the future.

DONLEY'S IS THE BEST! ALWAYS EXCELLENT SERVICE, RELIABLE AND GREAT TECH'S!!! THANKS FOR YOUR GREAT SERVICE.

In this era where mediocre service is the norm, it was a PLEASURE to encounter excellent and caring service from Donley. Our in-wall unit was plugged up and spewing dust back into the house. Ryan and Daniel were not only brilliant, diagnosing the problem quickly, but proficient as they resolved the issue and tested their work, including my wife at each and every step so she was confident of the progress and the outcome. The charge was fair but come here for the extraordinary service level. As a result of this call, these guys get all my AC and plumbing business! We were overwhelmed at the commitment and knowledge of these two young men. If they are the standard, Donley has our highest recommendation!

Donley Service has usually given us great service. They sold us our A/C unit about eight years ago, and have serviced it well. One incident happened with their plumbing service that was disappointing. An under-sink repair was estimated to cost about $140. When the plumber was just about finished, he asked if I wanted him to plug in a new filter in a line connection. I asked him how much I would pay, and he said $150. I assumed that he meant $10 more for the part, since it took him about 2 minutes. When he finished, he said that the total price was $290, which was the original $140 plus $150 for the item he plugged in!!! He said that was the amount listed in the book. He said the cost for the extra filter was $150 whether he did it while he was there, or if he came out on a completely separate trip for that work. This is ridiculous. The part cost about $10, and he plugged it in while he was under the sink anyway. I complained to the company, and they cut the price of the extra filter to $75. Plumbers in general are highway robbers, but I had assumed that Donley was better than that.

I called Donley because my compressor shorted out while under warranty. They refused to pay for a new compressor stating they were not responsible for the problem. A supervisor showed up to diagnose the problem. He could not discover the cause of the short but Donley still would not honor their warranty because whatever caused it to short out, there was no way it was their fault. They were not competent enough to discover the cause and wouldn't stand behind their work. A licensed electrician has been called out to discover the fault and a formal grievance will be filed with the Registrar of Contractors.

We decided to use Donley Service Center after seeing a Dateline NBC episode two years ago where they worked with NBC to "rig" heat pumps and see how honest or dishonest A/C and Heating vendors are in the Valley. Shortly after seeing that episode, our entire A/C system failed in July of 2011(it was old and, when the house was built, it wasn't really installed correctly) and the only vendor we contacted was Donley. They installed a brand new system (and did it RIGHT this time) and give it a check-up twice a year to make sure it continues to run without fail.

We have used several A/C vendors over the years, but we will stick with Donley for the long term. They are reliable, trustworthy, and professional, and there is a lot to be said for that in this day and age.

This company has done an excellent job at customer service. Hands down, we will come to them in the future. They were all wonderful.

Tonight the toilet off my master bedroom was repaired by Station ID: [redacted]. He was very polite. He did the job quickly. He left the area nice and clean. I was so grateful he was able to come between 6:00 p.m. and 7:00 p.m. on a Saturday night. I was away all day.

Thank you for sending this knowledgeable man on a job that was important to me. I did not want to wait until Monday. [redacted]

[redacted] was great. He was on time and got everything done in a timely manner.

Prompt, courteous, professional. Didn't feel like he was trying to sell me something I did not need.

[redacted] was very informative and very professional. Very Satisfied with his service. Will consider his recommendations.

[redacted] was great. He gave me a candid and realistic assesment of the repair and suggested no more than was needed. He weighed out the pros and cons of various repairs.

Good friends of ours recommended Donley Service Center to us over the weekend when I mentioned that our main air conditioner had quit Friday night. A repair contractor that I have used for about ten years, who had done all the service himself before, sent out a new technician on Saturday morning. He checked it out and said the compressor would have to be replaced and suggested that we needed a system, partly because our six year old system is 3-phase and uses R-22 refrigerant. The complete new system was estimated to cost nearly $6,000.
I called Donley Monday morning and they sent [redacted] out that afternoon. He listened to my concerns, checked the compressor, replaced a bad fuse and everything began running, and cooling. We paid for the service call and the 3 fuses, about $120. BIG DIFFERENCE!