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DoorDash Reviews (193)

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User Reviewer9891240 time 17.07.2018

After reviewing the customer's account, I can confirm they were able to contact DoorDash support via telephone who notified them of their full refund for their cancelled order. In addition to the full refund, we issued full DoorDash credits towards their account so they can use our service one more...

time, hopefully with a better experience. Thank you!


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User Reviewer9890532 time 17.07.2018

Complaint: [redacted]
I am rejecting this response because: all my issues hadn’t been resolved so why would they say that 
Sincerely,
[redacted]


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User Reviewer9889776 time 16.07.2018

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]


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User Reviewer9889552 time 15.07.2018

Explanation on how earnings are processed was provided to [redacted] via Case #[redacted]. Earnings cannot be provided via check -- they can only be provided via Direct Deposit. [redacted] was advised that earnings have not been deposited due to a technical issue on company's end. Issue is still currently being corrected; once resolution has been reached, earnings will be deposited as soon as possible. Currently, resolution does not have a set date of completion; technical team has been informed of urgent need to resolve said issue.


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User Reviewer9888392 time 15.07.2018

Referral link ([redacted] was from a third party website which does not qualify either party for a $10 credit towards their DoorDash account. Consumer does not qualify for referral credit unless they sign up following our terms and conditions...

here: [redacted]
 
No further compensation will be issued.


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User Reviewer9897388 time 14.07.2018

This issue has been addressed and resolved.


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User Reviewer9890846 time 13.07.2018

Individual in question is an Independent Contractor (herein referred to as Dasher) on the DoorDash Delivery Platform. During their time completing deliveries, their Dasher account was compromised by a malicious third party. Because of this, their deposit in question has been transferred to another...

account that does not belong to original Dasher. Currently, a reversal has been initiated for this particular deposit in an attempt to retrieve their earnings and to ensure they are deposited in the appropriate location. Reversal is still processing; contacted Dasher confirming this reversal attempt as of April 30th via Case #[redacted] No reply has been received, so far. Once reversal has processed, Dasher will be provided a prompt update on the status of their earnings.


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User Reviewer9880085 time 12.07.2018

The Customer has been refunded in full and we consider this complaint resolved.


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User Reviewer9889585 time 12.07.2018

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Doordash was very accommodating &...

professional in their response and I look forward to doing business again in the future.  I suspect my experience was more a result of one particular driver than a more global problem.Sincerely, [redacted]


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User Reviewer9889477 time 11.07.2018

We appreciate reaching out on the recent Munch Madness promotion. After reviewing the customer's account, I can confirm they were issued $100 in DoorDash credits for the inconvenience and miscommunication. The terms and conditions for this promotion can be found...

here: [redacted]
 
If you have any questions, please reach out to [redacted] and we will reach out as soon as possible.
Thank you!


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User Reviewer9877485 time 11.07.2018

Complaint: [redacted]I am rejecting this response because: The response given by the company is false.  No one has reached out to me personally since filing this report, not by phone nor email nor mail....

 So I'm not certain why they are stating False information.  I'd like to see any documentation Door Dash has proving that they have reached out to me and "resolved" this matter.  Completely a lie, and I do not intend on staying silent about this situation.  Sincerely,[redacted]


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User Reviewer9890413 time 10.07.2018

The customer's order in the amount of $24.73 has been refunded in full


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User Reviewer9891011 time 10.07.2018

Please be advised that this complaint has been resolved via a refund posted to my credit card by DoorDash. 
 
Thank you,
[redacted]


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User Reviewer9873112 time 10.07.2018

Complaint: [redacted]I am rejecting this response because: there could be no financial reporting on an account inactive for an account 6 months . If so there are invoices and receipt. Also most credit card companies and banks don’t allow customers to dispute after 3 months. The business is gaining profit off advertising me as an active user. Taxes for business have already been done. There is no reason the business still need my info, because all purchases were made last year. If the business is experiencing a circumstance in which they still need my infomation, we need come to an agreement as of when my account will be deleted. An inactive account has no financial reporting after awhile. So abusing the privacy policy can only last so long. I hope the business is smart enough to settle a date in which my account will be deleted because, I will be partly entitled  to the profits the business has gained off my information being associated with door dashSincerely,[redacted]


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User Reviewer9864718 time 09.07.2018

Reached out to customer and explained the failed charge dropped or reversed from their account and should not appear on their statement. Since it dropped it may not appear as a separate line item for a positive amount going back into account.


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User Reviewer9889870 time 09.07.2018

We have reached out to the restaurant for further information regarding the restaurant. We will handle the requests once we receive the information


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User Reviewer9889872 time 09.07.2018

After reviewing the customer's account, we confirmed the merchant was closed which resulted in the cancellation of their order. We apologize for the inconvenience and refunded the total amount of the order ($24.06) to the card information which was used to place the order. Please allow 5-7...

business days for the refund to appear on the bank statement.  In some cases, the original charge amount may be adjusted rather than be shown as a refund on your statement.
 
Thank you!


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User Reviewer9890050 time 07.07.2018

Thank you for bringing this to our attention. We have gone ahead and fully refunded the charge for your order on 10/27. Please allow 3-4 business days for the deposit. Per the privacy agreement which users agree to when they sign up as a DoorDash customer, "We will retain your personal information...

for as long as your account is active or as needed to provide you services and to maintain a record of your transactions for financial reporting purposes. We will also retain and use your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.".
Please feel free to read over the Privacy agreement here: [redacted]
 
Thank you!


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User Reviewer9869270 time 07.07.2018

Unable to find customer in any tools. We've resolved this issue with the consumer independently and consider this complaint resolved.


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User Reviewer9878840 time 06.07.2018

We've reached out to the customer via email to their email address associated with their DoorDash account, ending with the domain .edu, on Wednesday, October 19, 2016.  This was the account that the order in questions was placed with.


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Address: 901 Market St. Ste 600, San Francisco, CA, 94103

Website: http://doordash.com/

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