DoorDash

Complaint: [redacted] I am rejecting this response because Because the driver even said the amounts charged was off by $ Talking to restaurant which was not that far the bill should have been $counting tax only needing door dash charge, everyone reading this will realize you guys make excuses to [redacted] I was hoping we would resolve this issue so I could use you again, but guess you will not get any more of my money due to $and that would leave $for driverSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I have not received a refund from the company or an email from them I have attached my most recent deposits and transactions including the transaction in question.Sincerely, [redacted] ***

The Customer has been refunded for the order that was not delivered and has been contacted regarding the issue

Customer could not locate support contacts to reach out to company, originallyLocated order in question and connected with customer via email as of 5/9/Provided further insight on how to reach Support for the company during a live deliveryProvided screenshots related to customer concerns Screenshots attachedProvided full refund and credit of equal value

We apologize for the inconvenience for the poor delivery experience the customer was affected byAfter reviewing the order, we can confirm the customer was fully refunded for their order which will be transferred to the billing information on the accountTo show how sorry we are for such a horrible experience, I have gone ahead and issued $worth of DoorDash credits to the customer's accountThese credits will be applied automatically on the customer's next deliveryWe sincerely apologize for the inconvenience and if the customer has any other questions, we urge them to contact us at [redacted] Thank you

We have contacted the merchant in an effort to resolve this matter independently

Complaint: [redacted] I am rejecting this response because:they did send me a email saying that they found why a reason and they need a picture of my ID but they also said that they tried calling me and that my phone was not excepting the calls when in fact my phone has been working phone this whole morning I have a issue with this because it seems to that they come up with excuses not to call people I say this because I emailed them asking them to please call me and they told me that at that time their system was down and could not call so I never received a call from them just emails plus I don't see why they need a picture of my ID they already have my social Security number and all the info they needed including my bank info at this point I'm kinda worried that they are going to try and use my info to some how scam me.Sincerely, [redacted]

A refund has been issued and the Customer has been contacted regarding this incident

The Consumer received a full refund for the order on 4/12/This issue is considered resolved

Reached out to customer and explained the failed charge dropped or reversed from their account and should not appear on their statementSince it dropped it may not appear as a separate line item for a positive amount going back into account

The Customer has been contacted regarding this issueThis matter is considered resolved

The vast majority of menu prices on DoorDash will be the same as they are in-storeIn some cases, menu prices on DoorDash may be higher than in-store prices because the restaurant opted for higher pricesWe're working to make prices even lower, so check back often

Complaint [redacted] I am rejecting this response because the fixed price was $per meal not the $that you overchargedPlease credit my credit card for the $that you overcharged on mealsPlease see their menu for the fixed price of $Sincerely, [redacted]

The account has been closed and the Customer has been sent an email confirming the activity

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:your contact information does not appear on your websiteI did find your phone number after googlingI found it on the Revdex.com website, I believe, but certainly not your websiteThe only contact information you give on your website is an instruction to use the help chatThat's not good enough and shouldn't be legalSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: This company continues to deceive and defraud peopleThey never own up for their actionsSincerely, [redacted]

The Customer and the friend he referred have both been paid a referral bonusThis issue is considered resolved

The Customer has been contacted and the issue resolvedHe has received refunds for his past incorrect orders

We have spoken to the Customer and responded to her complaints regarding this orderWe consider this matter settled