DoorDash

The Customer's phone number has been removed from our site. He has been contacted regarding the issue. This matter is considered resolved.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because: They left me one message and asked when I could be reached. I told them when I could through email as they had also emailed me but they did not call me back during...

the time nor did they tell me that they wouldn't be able to. A few days later they did email me again asking me when to call - not sure why they didn't just call when they said. I will accept their response when they actually attempt to reach me when they say they will.
Sincerely,[redacted]

Initial Business Response /* (1000, 23, 2016/01/23) */
DoorDash issued a full refund for the order on October 6, 2015.
Initial Consumer Rebuttal /* (2000, 25, 2016/01/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
While they did issue a full refund at the...

beginning all they did was offer me a partial credit against a future order. I am satisfied but still believe they are misleading.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

We've reached out to the customer independently and consider this complaint resolved.

The Customer has received a full refund for the order and has been contacted regarding the issue. This matter is considered resolved.

The Customer has been contacted and compensated for her late order. This issue has been resolved.

We understand your frustration. Please note that we follow a protocol when the driver is unable to reach the customer. In this specific case, we were unable to leave the food with the doorman since we did not receive approval to leave it with that party. Further, protocol calls that the delivery person move on from the specific task upon confirmation that the customer is unavailable at the dropoff location. We hope you were able to enjoy the 10USD Credit issued to your account and will work towards a system where such occurrences do not replicate in the future.

The Customer has been contacted and the issue resolved. The Customer has been compensated appropriately for this order.

The Customer has been contacted and this issue is considered resolved.

Complaint: [redacted]I am rejecting this response because:
The company confirmed via a phone call with their support team (Kyleigh) that a credit card refund would be issued. Instead,...

credits with the company were provided. I would recommend that in the future, the company be transparent about the method by which they intend to issue refunds - promising a credit card refund via phone and then switching to credits is not acceptable.
Sincerely,[redacted]

This Customer is pursuing a refund under fraudulent pretense. He has reached out under different names, with different reasons for requiring a refund. Per our previous interactions, no refund will be provided. This matter is considered resolved.

The Customer has received a full refund and has been contacted regarding this incident. This matter is considered resolved.

Reached out to the customer to clarify the body of the promotional email that was sent out

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

We offer free deliveries for orders from different restaurants at various times. After reviewing the customer's account, I can confirm they were fully refunded for their delivery and they also received an additional $13 worth of DoorDash credits as a courtesy towards their account after inquiring...

about the promotion they did not receive. We urge all customers to make sure they are using promotions properly to qualify for free deliveries. No additional compensation will be issued considering the customer was refunded the full amount for their order as well as issued $13 of DoorDash credits.
 
Thank you!

Dashers are deactivated as independent contractors if they are unable to hold up our Independent Contractor Agreement ([redacted]). As stated in the agreement, DoorDash have the authority to deactivate a dasher if they deem necessary. Reasons for deactivation can be...

found here: [redacted]
 
We will not reactivate this account.