DoorDash

Complaint: [redacted] I am rejecting this response because: they have still not refunded me anythingThese were orders they cancelled and still charged me for and never refundedTotal scamSincerely, [redacted]

Revdex.com: My refund came through to my bank account todayThank you for getting this issue resolved for me after multiple attempts of trying myself, I appreciate it I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

The Customer has been contacted and compensated for her late orderThis issue has been resolved

After reviewing the dasher's account, we were able to confirm the requirements were not met for the extra pay for deliveries completed on 4/We reached out to the dasher with more information on the incentive requirements Thank you!

Unable to find customer in any toolsWe've resolved this issue with the consumer independently and consider this complaint resolved

The customer received a full DoorDash credit refund for this orderIn regards to the account deactivation, this was in response to a breach in our terms and conditionsFor more information, please reach out through [redacted]

Complaint: [redacted] I am rejecting this response because:Me or the bank did not receive fundsIm actually over it, and have since then deleted the appWe can close the file.Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: even though they broke down the scenario, I feel that it was still an un acceptable answeryes the refund was $ and from the many calls from there previous number which was disconnected and the email messages it just doesn't make sense at all which makes me very frustratedThough I would call them back, I don't feel like I have that courage to talk on the phone with them because I'll burst into complete angerThe damage has been done and apparently as they say " we can only give $4.99" I feel like if a customer is extremely dissatisfied they should get a full refund as paid not a partial of $and still have the paymentSincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is somewhat satisfactory to meThe business still did not answer my question as to HOW they obtained my name and address in the first place, since I have never done business with them I do not wish to receive any further markings, physical or email, from this business again.Sincerely, [redacted]

Customer card has been deletedPer the privacy terms, which can be found here [redacted] "We will retain your personal information for as long as your account is active or as needed to provide you services and to maintain a record of your transactions for financial reporting purposesWe will also retain and use your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.DoorDash may retain aggregate or anonymized data indefinitely."

This matter is one to be resolved between the restaurant and their corporate ownerThe Customer's complaint with DoorDash has been addressed and resolved

We were able to confirm the customer qualified for the Munch Madness Promotion and the credits were issued to their account Thank you!

The Customer has received a refund and has been contacted by phone and email to confirm

We understand your frustrationPlease note that we follow a protocol when the driver is unable to reach the customerIn this specific case, we were unable to leave the food with the doorman since we did not receive approval to leave it with that partyFurther, protocol calls that the delivery person move on from the specific task upon confirmation that the customer is unavailable at the dropoff locationWe hope you were able to enjoy the 10USD Credit issued to your account and will work towards a system where such occurrences do not replicate in the future

The customer was fully refunded for the order they never receiveOur system shows they communicated with an agent who apologized for the inconvenience and notified the customer they were issued $worth of DoorDash credits to their account as a courtesyWe were able to reach out to the customer again via email confirming the refund was transferred to their account and provided the refund receiptNo additional compensation will be issued

The Customer's phone number has been removed from our siteHe has been contacted regarding the issueThis matter is considered resolved

The Customer has received a full refund for the orderThis matter is considered resolved

We have reached out to the customer and informed her that she has been removed from our physical mailing list

This is to let you know that Door Dash has agreed to refund the cost of the food made incorrectly but has offered nothing in compensation for fraudulently using our logo and recreating our menu on their platform without our knowledge or permissionWe spent hours investigating what was happening only to find Door Dash had reposted information I specifically asked be removedI am not satisfied with the resolutionAside from the clear copyright infringement - as in the [redacted] *** -case, it is unclear about the food handler liabilityI asked to speak to a represanative from their insurance company without success Sincerely [redacted] ***

Complaint: [redacted] I am rejecting this response because: The company confirmed via a phone call with their support team (Kyleigh) that a credit card refund would be issuedInstead, credits with the company were providedI would recommend that in the future, the company be transparent about the method by which they intend to issue refunds - promising a credit card refund via phone and then switching to credits is not acceptable Sincerely, [redacted]