DoorDash

After reviewing the customer's account, I can confirm they were able to contact DoorDash support via telephone who notified them of their full refund for their cancelled orderIn addition to the full refund, we issued full DoorDash credits towards their account so they can use our service one more time, hopefully with a better experienceThank you!

Individual in question is an Independent Contractor (herein referred to as Dasher) on the DoorDash Delivery Platform. During their time completing deliveries, their Dasher account was compromised by a malicious third party. Because of this, their deposit in question has been transferred to another... account that does not belong to original Dasher. Currently, a reversal has been initiated for this particular deposit in an attempt to retrieve their earnings and to ensure they are deposited in the appropriate location. Reversal is still processing; contacted Dasher confirming this reversal attempt as of April 30th via Case # [redacted] No reply has been received, so far. Once reversal has processed, Dasher will be provided a prompt update on the status of their earnings.

Please be advised that this complaint has been resolved via a refund posted to my credit card by DoorDash. Thank you, [redacted] ***

The customer has violated our terms of service and did't meet requirements for alcohol deliveries and therefore the restocking fee will not be returned

Located multiple cases of [redacted] concernReviewed transfer in question and found that a technical issue is not allowing their deposit to be completedConfirmed with customer via email that this is a technical concern on [redacted] 's end and is currently being a**ressed as neededAdvised [redacted] to reach out if there are any further questions on this matter

The Customer has been refunded and contacted regarding his experience

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meSincerely, *** ***

Customer was provided a full refund for the order

We were able to review the customer's order and fully refund their delivery while also issuing additional credits towards their account
Thank you!

Customer requested full refund for their order via Reference Case #*** Agent reviewed concern and advised on three separate occasions that no compensation could be provided at this timePer DoorDash's Terms and Conditions:Charges paid by you for completed and delivered orders are final
and non-refundableThe Company has no obligation to provide refunds or credits, but may grant them, in each case in Company’s sole discretion
***

Complaint: ***I am rejecting this response because: I ordered a product from your serviceI did not receive the service or product I expected and I expect a full refundSincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because: I have talked about service fees not delivery feesIf you click the question mark next to service fee it states there is a 1% fee, and when you pay it charges 10% feeAssuming no one reads the fine print they are falsely advertising and illegally charging customers more money then stated.Sincerely,*** ***

We appreciate the report and take matters like this seriouslyWe have conducted a full investigation and have handled the matter internallyWe have also fully refunded the Customer for the order and provided credits to the Customer for a future deliveryUnfortunately, for privacy reasons, we are
unable to give out the names or addresses of people that use our platform

The vast majority of menu prices on DoorDash will be the same as they are in-storeIn some cases, menu prices on DoorDash may be higher than in-store pricesWe're working to make prices even lower, so check back often.The vast majority of menu prices on DoorDash will be the same as they are
in-storeIn some cases, menu prices on DoorDash may be higher than in-store pricesWe're working to make prices even lower, so check back oftenFrom the FAQ: ***

After reviewing the customer's order, I can confirm they were fully refunded for the delivery and issued an additional $in DoorDash credits which will be applied to their next order
Thank you

Complaint: ***
I am rejecting this response because: They have no intention of resolving the issue I've not used there services since and dont plan to in the futureThey may not care about one customer but i'll be sure not to use them again and I will be issue a complaint to the surgeon general as well.
Sincerely,
*** ***

The Dasher has been paid the additional amount owed to himThis issue is considered resolved

Customer has breached our terms and conditions

Initial Business Response /* (1000, 5, 2016/02/05) */
We issued a refund for the order on 1/Oftentimes, financial institutions will take longer to process the refund within their systemWe will send a copy of the refund receipt to the customer