DoorDash

Placed an order through doordash for food delivery at 259pm 5/22/2020. Through their tracking I could see the food was picked up at 328pm. The order was set as delivered at 330pm. The restaurant is over 5 miles away. I reported th oh s and refused a refund. I also asked for the driver to call on arrival and they never did.

Your drivers are thugs and thief’s and they steal orders. I’ve had two orders with missing items and when I contact the restaurant to verify my order they assure me that is wasn’t forgotten on their end. They also inform me that the drivers are thief’s and steal food all the time. This has happened twice to me and my family members haven’t gotten their meals. I’ve talked to two agents and they offer no solutions and no compensation for my inconvenience. Why are you employing people who steal from your customers? Especially during this difficult time when we are in quarantine and are not supposed to be going out in public. You have these trash drivers that are taking advantage of people and this situation. Im disgusted with your response to this problem and I will no longer be using your services.

Your drivers are thugs and thief’s and they steal orders. I’ve had two orders with missing items and when I contact the restaurant to verify my order they assure me that is wasn’t forgotten on their end. They also inform me that the drivers are thief’s and steal food all the time. This has happened twice to me and my family members haven’t gotten their meals. I’ve talked to two agents and they offer no solutions and no compensation for my inconvenience. Why are you employing people who steal from your customers? Especially during this difficult time when we are in quarantine and are not supposed to be going out in public. You have these trash drivers that are taking advantage of people and this situation. Im disgusted with your response to this problem and I will no longer be using your services.

Horrible customer service! Adrianne P is nasty. No help what so ever. They charged my account immediately and now I have to wait 5-7 days for food that never showed up. Horrible company will never use again. I will make sure my family and friends do not either!

Horrible customer service! Adrianne P is nasty. No help what so ever. They charged my account immediately and now I have to wait 5-7 days for food that never showed up. Horrible company will never use again. I will make sure my family and friends do not either!

The most unethical horrible company ever!!!! I cancelled my subscription after only using the service one time and apparently it never cancelled. They never sent emails when I was charged 9.99 a month and I saw from a bank statement 6 months later that I have been charged for 6 months!!! I contacted them about getting a refund and the customer service is the worst I have ever dealt with!!! The best they could do was give me a 9.99 refund for the last month. This company does not deserve to be around and is the most unethical company ever by not emailing me when I was charged every month and stealing my hard earned money. HORRIBLE HORRIBLE HORRIBLE company!!! I will be telling everyone never to use them! I will be posting reviews anywhere I can find to post them!

The most unethical horrible company ever!!!! I cancelled my subscription after only using the service one time and apparently it never cancelled. They never sent emails when I was charged 9.99 a month and I saw from a bank statement 6 months later that I have been charged for 6 months!!! I contacted them about getting a refund and the customer service is the worst I have ever dealt with!!! The best they could do was give me a 9.99 refund for the last month. This company does not deserve to be around and is the most unethical company ever by not emailing me when I was charged every month and stealing my hard earned money. HORRIBLE HORRIBLE HORRIBLE company!!! I will be telling everyone never to use them! I will be posting reviews anywhere I can find to post them!

they let somebody use my debit card and did not let me see where the food was delivered, they will commit fraud and help the criminals look at my "customer service"
Aryakshi J (4/7/2020, 6:31:29 PM): Hi! Thanks for chatting in. We greatly appreciate your patience as we are currently experiencing higher than normal support volume due to COVID-19.
Aryakshi J (4/7/2020, 6:32:03 PM): Hello, . How can I help you today?
*** (4/7/2020, 6:32:57 PM): HI there were 2 charges on my debit card
*** (4/7/2020, 6:33:12 PM):
*** (4/7/2020, 6:33:41 PM): I already reported to fraud with my bank I need the address that the delivery went to
Aryakshi J (4/7/2020, 6:33:43 PM): Can you please send me the screenshot.?
*** (4/7/2020, 6:33:48 PM): one second
*** (4/7/2020, 6:36:21 PM): the two orders were not me
Aryakshi J (4/7/2020, 6:37:21 PM): Please send me the valid email address.
*** (4/7/2020, 6:37:41 PM): thats the thing its not me sombody used my debit card
*** (4/7/2020, 6:38:17 PM): I am the customer I can provide all information regarding payment
*** (4/7/2020, 6:38:34 PM): you charged me like I purchased ID like that information now please
Aryakshi J (4/7/2020, 6:38:58 PM): *** we need email address.
*** (4/7/2020, 6:39:28 PM): hold on I can get that to
*** (4/7/2020, 6:44:02 PM): I dont understand how a bank statement does not prove that im the customer, I have search for emails that the person used to rob me with
*** (4/7/2020, 6:44:42 PM): either way I already have my money back, but you unwilling to provide information on my delivery shows that you are participating in this fraud
Aryakshi J (4/7/2020, 6:45:22 PM): Sorry for this inconveniences.
Aryakshi J (4/7/2020, 6:47:39 PM): You are not having the mail id.
Aryakshi J (4/7/2020, 6:48:14 PM): This means you have not use doordash never.
*** (4/7/2020, 6:49:06 PM): yeah I bought it I did use it
*** (4/7/2020, 6:49:19 PM): here
*** (4/7/2020, 6:49:52 PM): tell me where my orders when
*** (4/7/2020, 6:49:57 PM): went
Aryakshi J (4/7/2020, 6:50:13 PM): I am unable to see your account.
*** (4/7/2020, 6:50:51 PM): well I guess your not help and basically committed fraud with this person using my debit care
*** (4/7/2020, 6:50:53 PM): card
Aryakshi J (4/7/2020, 6:51:23 PM): No I am their to help you.
*** (4/7/2020, 6:51:35 PM): help yourself into my bank account unauthorized
Aryakshi J (4/7/2020, 6:51:39 PM): I am gathering information \
*** (4/7/2020, 6:52:19 PM): I am going to post this transcript on Revdex.com website and be done with you people
Aryakshi J (4/7/2020, 6:52:20 PM): So that our superior team can help you properly.
Aryakshi J (4/7/2020, 6:53:50 PM): Really very sorry *** Please help us with some information.
*** (4/7/2020, 6:57:52 PM): what other information do you even need a blood sample ?
*** (4/7/2020, 6:58:24 PM): pictures of my debit card that I had to cancel because of this fraud
Aryakshi J (4/7/2020, 6:58:50 PM): No we are really sorry for this.
Aryakshi J (4/7/2020, 7:00:13 PM): I am just forwarding the case to my superior. For that we need sometime to fix this issue.
Aryakshi J (4/7/2020, 7:00:45 PM): Can you please provide us sometime.
*** (4/7/2020, 7:00:45 PM): I just need to the address to inform the bail bondsman thats all
*** (4/7/2020, 7:01:13 PM): ok take your time I was already on hold 2 hours from my bank today whats another 2 hours of my time
*** (4/7/2020, 7:02:04 PM): my inquiry number is *** if you need it
Aryakshi J (4/7/2020, 7:03:24 PM): Thank you for reaching out to us. We understand how important the security and privacy of your information is and we strive to ensure it is always protected. Our Security Team has not found anything to suggest that the company has been hacked or compromised. However we are continuing to investigate and closely monitor activity on accounts. As an extra precaution we recommend you change the password on your account. We suggest not using the same password you had before or one you have used on other accounts.
*** (4/7/2020, 7:04:42 PM): I had to make this account to contact you due to your support number being disabled which I will let the Revdex.com know my debit card was charged twice without my authorization on somebody else account
Aryakshi J (4/7/2020, 7:07:08 PM): We will look into it and provide best to you.
*** (4/7/2020, 7:08:41 PM): if you can help you are not a criminal
Aryakshi J (4/7/2020, 7:09:23 PM): We will surely help.

they let somebody use my debit card and did not let me see where the food was delivered, they will commit fraud and help the criminals look at my "customer service"
Aryakshi J (4/7/2020, 6:31:29 PM): Hi! Thanks for chatting in. We greatly appreciate your patience as we are currently experiencing higher than normal support volume due to COVID-19.
Aryakshi J (4/7/2020, 6:32:03 PM): Hello, . How can I help you today?
*** (4/7/2020, 6:32:57 PM): HI there were 2 charges on my debit card
*** (4/7/2020, 6:33:12 PM):
*** (4/7/2020, 6:33:41 PM): I already reported to fraud with my bank I need the address that the delivery went to
Aryakshi J (4/7/2020, 6:33:43 PM): Can you please send me the screenshot.?
*** (4/7/2020, 6:33:48 PM): one second
*** (4/7/2020, 6:36:21 PM): the two orders were not me
Aryakshi J (4/7/2020, 6:37:21 PM): Please send me the valid email address.
*** (4/7/2020, 6:37:41 PM): thats the thing its not me sombody used my debit card
*** (4/7/2020, 6:38:17 PM): I am the customer I can provide all information regarding payment
*** (4/7/2020, 6:38:34 PM): you charged me like I purchased ID like that information now please
Aryakshi J (4/7/2020, 6:38:58 PM): *** we need email address.
*** (4/7/2020, 6:39:28 PM): hold on I can get that to
*** (4/7/2020, 6:44:02 PM): I dont understand how a bank statement does not prove that im the customer, I have search for emails that the person used to rob me with
*** (4/7/2020, 6:44:42 PM): either way I already have my money back, but you unwilling to provide information on my delivery shows that you are participating in this fraud
Aryakshi J (4/7/2020, 6:45:22 PM): Sorry for this inconveniences.
Aryakshi J (4/7/2020, 6:47:39 PM): You are not having the mail id.
Aryakshi J (4/7/2020, 6:48:14 PM): This means you have not use doordash never.
*** (4/7/2020, 6:49:06 PM): yeah I bought it I did use it
*** (4/7/2020, 6:49:19 PM): here
*** (4/7/2020, 6:49:52 PM): tell me where my orders when
*** (4/7/2020, 6:49:57 PM): went
Aryakshi J (4/7/2020, 6:50:13 PM): I am unable to see your account.
*** (4/7/2020, 6:50:51 PM): well I guess your not help and basically committed fraud with this person using my debit care
*** (4/7/2020, 6:50:53 PM): card
Aryakshi J (4/7/2020, 6:51:23 PM): No I am their to help you.
*** (4/7/2020, 6:51:35 PM): help yourself into my bank account unauthorized
Aryakshi J (4/7/2020, 6:51:39 PM): I am gathering information \
*** (4/7/2020, 6:52:19 PM): I am going to post this transcript on Revdex.com website and be done with you people
Aryakshi J (4/7/2020, 6:52:20 PM): So that our superior team can help you properly.
Aryakshi J (4/7/2020, 6:53:50 PM): Really very sorry *** Please help us with some information.
*** (4/7/2020, 6:57:52 PM): what other information do you even need a blood sample ?
*** (4/7/2020, 6:58:24 PM): pictures of my debit card that I had to cancel because of this fraud
Aryakshi J (4/7/2020, 6:58:50 PM): No we are really sorry for this.
Aryakshi J (4/7/2020, 7:00:13 PM): I am just forwarding the case to my superior. For that we need sometime to fix this issue.
Aryakshi J (4/7/2020, 7:00:45 PM): Can you please provide us sometime.
*** (4/7/2020, 7:00:45 PM): I just need to the address to inform the bail bondsman thats all
*** (4/7/2020, 7:01:13 PM): ok take your time I was already on hold 2 hours from my bank today whats another 2 hours of my time
*** (4/7/2020, 7:02:04 PM): my inquiry number is *** if you need it
Aryakshi J (4/7/2020, 7:03:24 PM): Thank you for reaching out to us. We understand how important the security and privacy of your information is and we strive to ensure it is always protected. Our Security Team has not found anything to suggest that the company has been hacked or compromised. However we are continuing to investigate and closely monitor activity on accounts. As an extra precaution we recommend you change the password on your account. We suggest not using the same password you had before or one you have used on other accounts.
*** (4/7/2020, 7:04:42 PM): I had to make this account to contact you due to your support number being disabled which I will let the Revdex.com know my debit card was charged twice without my authorization on somebody else account
Aryakshi J (4/7/2020, 7:07:08 PM): We will look into it and provide best to you.
*** (4/7/2020, 7:08:41 PM): if you can help you are not a criminal
Aryakshi J (4/7/2020, 7:09:23 PM): We will surely help.

This company is still stealing tips. I got an order today that offered $14 pay for a 12 mile delivery during $2 ,so called peak pay. The customer showed me on his app where he ordered and left a $20 tip. After texting doordash support for over 30 minutes and telling them I have proof. They gave me my $3 base pay $2 peak pay. Remember 12 miles from merchant to customer. After informing them I have proof of the $20 tip they adjusted my pay from $14 to $25. This proof will also be forwarded to the US Attorney General

This company is still stealing tips. I got an order today that offered $14 pay for a 12 mile delivery during $2 ,so called peak pay. The customer showed me on his app where he ordered and left a $20 tip. After texting doordash support for over 30 minutes and telling them I have proof. They gave me my $3 base pay $2 peak pay. Remember 12 miles from merchant to customer. After informing them I have proof of the $20 tip they adjusted my pay from $14 to $25. This proof will also be forwarded to the US Attorney General

Doordash and it’s drivers have made multiple mistakes on orders of mine over 40$ and they refuse to issue refunds or reorders. So I end up with other people’s food while spending a lot of money.... it’s theft and bad business

Doordash and it’s drivers have made multiple mistakes on orders of mine over 40$ and they refuse to issue refunds or reorders. So I end up with other people’s food while spending a lot of money.... it’s theft and bad business

Complaint: [redacted] I am rejecting this response because Because the driver even said the amounts charged was off by $ Talking to restaurant which was not that far the bill should have been $counting tax only needing door dash charge, everyone reading this will realize you guys make excuses to [redacted] I was hoping we would resolve this issue so I could use you again, but guess you will not get any more of my money due to $and that would leave $for driverSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I have not received a refund from the company or an email from them I have attached my most recent deposits and transactions including the transaction in question.Sincerely, [redacted] ***

The Customer has been refunded for the order that was not delivered and has been contacted regarding the issue

Customer could not locate support contacts to reach out to company, originallyLocated order in question and connected with customer via email as of 5/9/Provided further insight on how to reach Support for the company during a live deliveryProvided screenshots related to customer concerns Screenshots attachedProvided full refund and credit of equal value

We apologize for the inconvenience for the poor delivery experience the customer was affected byAfter reviewing the order, we can confirm the customer was fully refunded for their order which will be transferred to the billing information on the accountTo show how sorry we are for such a horrible experience, I have gone ahead and issued $worth of DoorDash credits to the customer's accountThese credits will be applied automatically on the customer's next deliveryWe sincerely apologize for the inconvenience and if the customer has any other questions, we urge them to contact us at [redacted] Thank you

We have contacted the merchant in an effort to resolve this matter independently

Complaint: [redacted] I am rejecting this response because:they did send me a email saying that they found why a reason and they need a picture of my ID but they also said that they tried calling me and that my phone was not excepting the calls when in fact my phone has been working phone this whole morning I have a issue with this because it seems to that they come up with excuses not to call people I say this because I emailed them asking them to please call me and they told me that at that time their system was down and could not call so I never received a call from them just emails plus I don't see why they need a picture of my ID they already have my social Security number and all the info they needed including my bank info at this point I'm kinda worried that they are going to try and use my info to some how scam me.Sincerely, [redacted]