DoorDash

Located initial case reporting missing straw on Case # [redacted] Customer utilized self-help compensation tool on DoorDash profile, which generated a support ticket for care team to addressAfter reviewing concern, associate advised customer they would not be provided with compensationTo clarify, while customer did not directly request refund from care team, support ticket was initiated through customer's use of compensation tool, which system has understood as a request for compensationBased on customer's requested resolution and after reviewing all applicable information on customer's concern -- further compensation will not be providedFeedback of delivery experience has been recorded and will be addressed as needed

This issue has been addressed and resolved

Complaint: [redacted] I am rejecting this response because: This response is still unacceptable Business should show their policy that they will only ADD a restaurant with the written approval of the business owner It is unfair to local businesses to have their menu and location added to DoorDash without notice and permission Sincerely, [redacted]

the company told me they gave me part of my order back and that, they felt was enoughThis didn't even cover a 1/of my messed up orderThis is crazy Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: all my issues hadn’t been resolved so why would they say that Sincerely, [redacted]

Initiated refund on June 27th, Confirmation of refund can be found through the following receipt: [redacted] Confirmation of refund was sent to customer via email through Case # [redacted]

The consumer has already been provided the Privacy Policy which they have agreed to when signing up as a consumerAlthough the policy states, "We will retain your personal information for as long as your account is active..." it continues to state, "...or as needed to provide you services and to maintain a record of your transactions for financial reporting purposesWe will also retain and use your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreementsDoorDash may retain aggregate or anonymized data INDEFINITELY." Here is the privacy policy for reference: [redacted]

Complaint: [redacted] I am rejecting this response because: my food was not left with my doorman as instructedDoor dash left with my food after I've instructed the driver to leave the foodI want a refund for my food Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: A $15 credit was put on the DoorDash account but the $66.36 I was charged which is the ONLY thing I want from them was not credited to my debit card. Sincerely, [redacted] ***

Reached out to the customer for more information about the delivery in order to address any issues that occurred during this placed order

The Customer has been contacted and the issue resolvedThe Customer has been compensated appropriately for this order

We offer free deliveries for orders from different restaurants at various timesAfter reviewing the customer's account, I can confirm they were fully refunded for their delivery and they also received an additional $worth of DoorDash credits as a courtesy towards their account after inquiring about the promotion they did not receiveWe urge all customers to make sure they are using promotions properly to qualify for free deliveriesNo additional compensation will be issued considering the customer was refunded the full amount for their order as well as issued $of DoorDash credits Thank you!

Complaint: [redacted] I am rejecting this response because: The credits were used to purchase another order wich also did not arrive and then the crefits were returnedSince then I have been locked out of my account so I am unable to access said creditsReopen my account Sincerely, [redacted]

Customer was issued full refund and was informed about refund

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meThe funds have been returned to my account Sincerely, [redacted] ***

The customer was informed that their account was deactivated due to account activity that violates our Terms and Conditions, which can be found here: [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Although they DID NOT call me Sincerely, [redacted] ***

We've removed this individual from our system per their request and consider this matter resolved

Thank you for bringing this to our attentionWe have gone ahead and fully refunded the charge for your order on 10/Please allow 3-business days for the depositPer the privacy agreement which users agree to when they sign up as a DoorDash customer, "We will retain your personal information for as long as your account is active or as needed to provide you services and to maintain a record of your transactions for financial reporting purposesWe will also retain and use your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements." Please feel free to read over the Privacy agreement here: [redacted] Thank you!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]