DoorDash

Complaint: [redacted] I am rejecting this response because: even though they broke down the scenario, I feel that it was still an un acceptable answeryes the refund was $ and from the many calls from there previous number which was disconnected and the email messages it just doesn't make sense at all which makes me very frustratedThough I would call them back, I don't feel like I have that courage to talk on the phone with them because I'll burst into complete angerThe damage has been done and apparently as they say " we can only give $4.99" I feel like if a customer is extremely dissatisfied they should get a full refund as paid not a partial of $and still have the paymentSincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is somewhat satisfactory to meThe business still did not answer my question as to HOW they obtained my name and address in the first place, since I have never done business with them I do not wish to receive any further markings, physical or email, from this business again.Sincerely, [redacted]

Customer card has been deletedPer the privacy terms, which can be found here [redacted] "We will retain your personal information for as long as your account is active or as needed to provide you services and to maintain a record of your transactions for financial reporting purposesWe will also retain and use your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.DoorDash may retain aggregate or anonymized data indefinitely."

This matter is one to be resolved between the restaurant and their corporate ownerThe Customer's complaint with DoorDash has been addressed and resolved

We were able to confirm the customer qualified for the Munch Madness Promotion and the credits were issued to their account Thank you!

The Customer has received a refund and has been contacted by phone and email to confirm

We understand your frustrationPlease note that we follow a protocol when the driver is unable to reach the customerIn this specific case, we were unable to leave the food with the doorman since we did not receive approval to leave it with that partyFurther, protocol calls that the delivery person move on from the specific task upon confirmation that the customer is unavailable at the dropoff locationWe hope you were able to enjoy the 10USD Credit issued to your account and will work towards a system where such occurrences do not replicate in the future

The customer was fully refunded for the order they never receiveOur system shows they communicated with an agent who apologized for the inconvenience and notified the customer they were issued $worth of DoorDash credits to their account as a courtesyWe were able to reach out to the customer again via email confirming the refund was transferred to their account and provided the refund receiptNo additional compensation will be issued

The Customer's phone number has been removed from our siteHe has been contacted regarding the issueThis matter is considered resolved

The Customer has received a full refund for the orderThis matter is considered resolved

We have reached out to the customer and informed her that she has been removed from our physical mailing list

This is to let you know that Door Dash has agreed to refund the cost of the food made incorrectly but has offered nothing in compensation for fraudulently using our logo and recreating our menu on their platform without our knowledge or permissionWe spent hours investigating what was happening only to find Door Dash had reposted information I specifically asked be removedI am not satisfied with the resolutionAside from the clear copyright infringement - as in the [redacted] *** -case, it is unclear about the food handler liabilityI asked to speak to a represanative from their insurance company without success Sincerely [redacted] ***

Complaint: [redacted] I am rejecting this response because: The company confirmed via a phone call with their support team (Kyleigh) that a credit card refund would be issuedInstead, credits with the company were providedI would recommend that in the future, the company be transparent about the method by which they intend to issue refunds - promising a credit card refund via phone and then switching to credits is not acceptable Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Door [redacted] owed me 82.41and once my account was described they only deposited every representative I spoke to told me they didn’t see the other they owed me so I sent screenshots of the deposit of to my account and I sent the screenshot of the other they owed me to cooperate and never received a response Sincerely [redacted]

Complaint: [redacted] I am rejecting this response because: it doesn't really address my complaint at all It just reiterates the payment policy, which I already read about Here's an example with manumbers since I don't know what the minimum is: if a driver's minimum guaranteed amount is let's say $per hour, and they're able to handle deliveries in an hour, and I tip $on a delivery, and the other person also tips $on their delivery, and DoorDash pays its minimum of $per delivery, then they've made $ Yes, our tips "went" to the driver, and they've made their minimum, but DoorDash paid a shockingly low $1, which is even below federal minimum wage I understand that the driver never makes less than $per hour, but what's misleading is that tippers are providing the base wage, not simply the tip ON TOP of the minimum wage So, now let's say same scenario, and the customers decide not to tip through the DoorDash service Then the driver is still guaranteed to make $ In fact, the customer can choose (and should, given this system) to tip in person in cash Now, the driver has made a fair minimum of $10/hr, PLUS tip, which is how it's supposed to be I understand that this model is parallel to other service industries, but yours is particularly nefarious given how you communicate it on the checkout page to the customerIt is misleading 100% of the tips go to the driver, sure, but as their BASE WAGE not as a TIP.Sincerely, [redacted]

Customer has been unsubscribed from emails and can view preferences here: [redacted]

The Customer has received a full refund and has been contacted regarding this incidentThis matter is considered resolved

Service fees vary by Merchant, and these fees can be anywhere between 9% up to 25% of the order totalA large portion of our Merchants require no service fee whatsoeverService fees are clearly listed on the checkout page, and included in the Taxes & Fees section on every receiptA service fee was included on orders placed on 1/5/17, 11/1/16, 10/30/16, and 10/25/ We consider this issue resolvedIf you have further questions please don't hesitate to reach out through the email sent on 3/3/

Complaint: [redacted] I am rejecting this response because: They left me one message and asked when I could be reachedI told them when I could through email as they had also emailed me but they did not call me back during the time nor did they tell me that they wouldn't be able toA few days later they did email me again asking me when to call - not sure why they didn't just call when they saidI will accept their response when they actually attempt to reach me when they say they will Sincerely, [redacted] ***

We sincerely apologize for the cancelled orderI can verify the order for Jack in the Box was fully refunded to the billing information used to place the orderIn addition, the customer was issued with $worth of DoorDash credits hoping it will result in a better delivery experience Thank you!