DoorDash

Complaint: ***I am rejecting this response because: the $was not credited to my accountPlease see the attached pictureThey did issue a refund for the meal that was not delivered, but the courtesy credit mentioned in the response was not provided.Sincerely,*** ***

The Customer's account has been deactivated per his request and he has been supplied with instructions regarding unsubscribing from emails.We consider this complaint resolved

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

After reviewing the complaint, we have gone ahead and fully refunded the amount of the order which was cancelled on 2/to the customer's account on top of issuing DoorDash credits to their account

Order was fully refunded and confirmation email was sent to customer

The Customer's account has been closed and she has received a confirmation email per her requestThis matter is considered resolved

We're responded to the customer independently and consider this issue resolved

After reviewing the delivery, we apologize for the inconvenience after having to cancel the orderWe have issued a full refund towards the card on the customer's accountIn addition, we have also issued $in DoorDash credits towards their account as a courtesy which will automatically apply to
their next orderThank you!

The refund was processed on 6/and takes 2-business days to deposit, as detailed in the email sent on 6/A receipt confirming the refund can be found through this link: ***

Complaint: ***I am rejecting this response because: the order was not fully refundedThe credit card charge is still on my credit card (and is not a pending charge)I'm currently disputing the charge with my
credit card companyAgain, Doordash cancelled the order and I expect a total refund. Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is SOMEWHAT satisfactory to me
The inconvenience and frustration this simple error caused should have easily been avoided and solved over the phone with the care agentDetailed notes of the situation should be kept in order to answer simple questions such as what terms were violated and who initiated the de-activationWith those inputs, an investigation could have been initiated
Sincerely, *** ***

Customer could not locate support contacts to reach out to company, originallyLocated order in question and connected with customer via email as of 5/9/Provided further insight on how to reach Support for the company during a live deliveryProvided screenshots related to customer concerns
Screenshots attachedProvided full refund and credit of equal value

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

The Customer has been refunded in fullWe consider this complaint resolved

The Customer has received a refund for the order and has been contacted regarding the deliveryThis matter is considered resolved

The refund of the order was indeed not requested by the account holder, but given their experience we believe a refund to their credit card instead of DoorDash account credits was warranted
We can confirm that the account associated with this individual (@hotmail.com) has been closed and deleted as requested and that credit card information has also been removed from our systemIf the account holder attempts to login to our website, they will not be able to

Reached out to customer and provided them a full refund as well as additional credit so they can give us another tryProvided details on how to contact us during a live and non-live delivery

Consumer profile exists in dispatch, but no order placedCan't find customer in StripeWe've resolved this issue with the consumer independently and consider this complaint resolved

Complaint: ***I am rejecting this response because: I have not received a refund from the company or an email from them I have attached my most recent deposits and transactions including the transaction in question.Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to meSincerely, *** ***