Sign in

DoorDash

Sharing is caring! Have something to share about DoorDash? Use RevDex to write a review
Reviews Food Delivery DoorDash

DoorDash Reviews (603)

Complaint: ***I am rejecting this response because: I have requested why they believe this
information was "sourced from another site" in multiple emails and they have ignored the questionI am still quite concerned and have seen nothing on my end that leads me to believe this information was "sourced from another site".
I would like to know how they came to this conclusion, why my account was closed for a "violation of terms" when I asked for support, and what information was in my account that may have been accessed between the time the email alert was changed and they closed the account.
Sincerely,*** ***

The Customer received a refund for the missing items in his order on 4/15/No further compensation will be given for the order

Initial Business Response /* (1000, 14, 2016/01/23) */
A partial refund was issued for the customer's missing item, but required escalation to the appropriate personnel to investigate the order and issue a full refundIt has now been fully refunded
Initial Consumer Rebuttal /* (2000, 16,
2016/01/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied now but it should not take months to get a full refundYou should only advertise food on your website that can be delivered as promised

Customer reached out to DoorDash regarding fraudulent charge on payment method on April 11thFound four cases on this concern.Case #-- ***: Customer contacted support on April 11th and 13th, through this caseOn April 17th, agent incorrectly informed customer via email to create new
account with different email address and phone number; case was then solvedProviding pertinent feedback and training to agent assigned to this case
Case #-- *** Customer contacted support on April 11thOn April 13th, customer followed up with first message to agent on this particular caseOn April 17th, agent requested via email screenshot of charge in question, as shown on bank statementNo response was received, so agent reached out on April 19th as a follow up; no reply was received and on April 21st, case was solved out due to lack of response.
Case #-- ***: Customer contacted support on April 13thOn April 18th, agent reached out to customer via email to submit a screenshot of the charge in question as shown on their bank statementNo response was received so case was solved out on April 22nd
Case #-- *** Customer contacted support on May 1stAgent reached out via email requesting screenshot of charge in questionCustomer replied with requested informationAgent advised that case will be escalated to appropriate teamToday, agent advised of confirmed refundVerified order details in question internally -- refund was confirmed to be submitted as of today, May 4th, rather than April 13th as was previously advised

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

We have reached out to the customer independently and awaiting response back for further assistance

Customer was provided a redelivery

Provided customer, via email, with pertinent confirmation numbers that can be used to track the status of their refunds with their personal banking institutionConfirmation numbers provided today, 05/11/

We sincerely apologize for the inconvenience! After reviewing the order, I can confirm the customer was refunded for the total order amount of $as well as the total amount charged of $back to their bank account used to purchase the orderRefunds usually take 5-business days
for the refund to appear on your statement. In some cases, the original charge amount may be adjusted rather than be shown as a refund on your statement.You can confirm the adjustment changes by logging into your DoorDash account (under Orders) for more details.
In addition to the full refunds, the customer also received $worth of DoorDash credits which were issued to their DoorDash account.
Thank you again for getting in touch!

Complaint: ***I am rejecting this response because:
I see other local restaurants in DoorDash that have not approved their listing The company should confirm and also show their policy that they will only add venues with the permission of the business owner

Initial Business Response /* (1000, 22, 2016/01/23) */
A full refund for this order has been issued

Customer reached out to Support Agent on the afternoon of April 29th, requesting cancellationAgent attempted to intercept order with restaurant while addressing concern with customer via Chat associated with Reference Case #***"( 10m 37s ) *** ***: Please cancel it and refund me( 10m
44s ) *** ***: I never hit submit!( 11m 42s ) *** *** *: One moment please( 13m 10s ) *** *** *: because I am contacting the restaurant and they mentioned the food was already made"Agent attempted to locate solution after finding that restaurant already made order."( 18m 47s ) *** *** *: I do really Apologize this situacion what happen was the order was already made( 18m 49s ) *** ***: I am going to freeze my credit card and remove this from DoordashThis is absolutely crazy.( 19m 32s ) *** ***: I'm freezing my credit card right now and filing a complaint with DoordashI reached out immediately and it takes 20m( 19m 37s ) *** *** *: let me see what I can do one moment please( 20m 59s ) *** ***: I shouldnt be stuck paying for something I did not orer because of a glitch on the website.( 21m 10s ) *** ***: I"m filing a complaint.( 21m 23s ) *** *** *: Is It ok that I can call you in this number ?
Agent and customer did not connect on phone callAgent offered customer credits, despite customer's initial request for refund."( 42m 59s ) *** *** *: I already have the solution for you( 43m 9s ) *** *** *: In this situacion since you have been a loyal customer \( 46m 45s ) *** ***: I already froze my credit card and listed Doordash as suspicious/fraudulent activity because you told me I could not be helpedAll I wanted was to have that order that I never made cancelledIt shouldn't be an hour later and still trying to find a solutionYour delivery person has since come and gone and no solution was provided during that whole time.( 46m 52s ) *** *** *: We can do an exception in this actuation( 48m 2s ) *** *** *: situation( 49m 52s ) *** *** *: I already processed a credit on your account for this inconvenience \( 49m 58s ) *** *** *: for this order"Refund has been processed for order as of today, 5/2/Receipt of refund: ***In regards to tip adjustments -- DoorDash's system defaults to either 15% or $tip, depending on the monetary value of an orderTip can be adjusted before an order is submittedTip can also be adjusted after an order is delivered by contacting support team -- customer requested this in the past via reference Case #***

We have reached out to customer and provided refunded for the cost of the food and tip

As stated in our Referral Terms and Conditions: "Referral links must strictly be used for personal purposes and shared only with personal connectionsPersonal links should not be distributed via commercial websites (such as coupon websites or Reddit)."
You can find this information here: ***

Complaint:***I am rejecting this response because: That is a unacceptable responseSlightly higher costs is one thing but those were exhorbant cost increases and a complete rip off.Sincerely,Michael Savarese

Reached out to the customer, and assisted her in redeeming the remaining credits from her gift codes

Thank you so much for reporting this duplicate chargeCustomer delight is our goal with every delivery, and we’re so sorry this wasn’t your experience.This email is to confirm we successfully identified the charge on our end and refunded it back to the credit card used to place the orderYou can
find the receipt for this refund here: ***Please allow 5-business days for the refund to appear on your statement
Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:Sincerely,*** ***
Hi , They still did not give my money back, I can not even talk to themIt has been month , if they wanted to give it back they would,

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever there was no notification of a refundI did notice the refund via my bank account.Sincerely, *** ***

Check fields!

Write a review of DoorDash

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

DoorDash Rating

Overall satisfaction rating

Address: 901 Market St. Ste 600, San Francisco, California, United States, 94103

Phone:

Show more...

Web:

This website was reported to be associated with DoorDash.



Add contact information for DoorDash

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated