DoorDash

Customer was provided a full refund for the order

We were able to review the customer's order and fully refund their delivery while also issuing additional credits towards their account
Thank you!

Customer requested full refund for their order via Reference Case #*** Agent reviewed concern and advised on three separate occasions that no compensation could be provided at this timePer DoorDash's Terms and Conditions:Charges paid by you for completed and delivered orders are final
and non-refundableThe Company has no obligation to provide refunds or credits, but may grant them, in each case in Company’s sole discretion
***

Complaint: ***I am rejecting this response because: I ordered a product from your serviceI did not receive the service or product I expected and I expect a full refundSincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because: I have talked about service fees not delivery feesIf you click the question mark next to service fee it states there is a 1% fee, and when you pay it charges 10% feeAssuming no one reads the fine print they are falsely advertising and illegally charging customers more money then stated.Sincerely,*** ***

We appreciate the report and take matters like this seriouslyWe have conducted a full investigation and have handled the matter internallyWe have also fully refunded the Customer for the order and provided credits to the Customer for a future deliveryUnfortunately, for privacy reasons, we are
unable to give out the names or addresses of people that use our platform

The vast majority of menu prices on DoorDash will be the same as they are in-storeIn some cases, menu prices on DoorDash may be higher than in-store pricesWe're working to make prices even lower, so check back often.The vast majority of menu prices on DoorDash will be the same as they are
in-storeIn some cases, menu prices on DoorDash may be higher than in-store pricesWe're working to make prices even lower, so check back oftenFrom the FAQ: ***

After reviewing the customer's order, I can confirm they were fully refunded for the delivery and issued an additional $in DoorDash credits which will be applied to their next order
Thank you

Complaint: ***
I am rejecting this response because: They have no intention of resolving the issue I've not used there services since and dont plan to in the futureThey may not care about one customer but i'll be sure not to use them again and I will be issue a complaint to the surgeon general as well.
Sincerely,
*** ***

The Dasher has been paid the additional amount owed to himThis issue is considered resolved

Customer has breached our terms and conditions

Initial Business Response /* (1000, 5, 2016/02/05) */
We issued a refund for the order on 1/Oftentimes, financial institutions will take longer to process the refund within their systemWe will send a copy of the refund receipt to the customer

Complaint: ***I am rejecting this response because: the $was not credited to my accountPlease see the attached pictureThey did issue a refund for the meal that was not delivered, but the courtesy credit mentioned in the response was not provided.Sincerely,*** ***

The Customer's account has been deactivated per his request and he has been supplied with instructions regarding unsubscribing from emails.We consider this complaint resolved

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

After reviewing the complaint, we have gone ahead and fully refunded the amount of the order which was cancelled on 2/to the customer's account on top of issuing DoorDash credits to their account

Order was fully refunded and confirmation email was sent to customer

The Customer's account has been closed and she has received a confirmation email per her requestThis matter is considered resolved

We're responded to the customer independently and consider this issue resolved