DoorDash

After reviewing the delivery, we apologize for the inconvenience after having to cancel the orderWe have issued a full refund towards the card on the customer's accountIn addition, we have also issued $in DoorDash credits towards their account as a courtesy which will automatically apply to
their next orderThank you!

The refund was processed on 6/and takes 2-business days to deposit, as detailed in the email sent on 6/A receipt confirming the refund can be found through this link: ***

Complaint: ***I am rejecting this response because: the order was not fully refundedThe credit card charge is still on my credit card (and is not a pending charge)I'm currently disputing the charge with my
credit card companyAgain, Doordash cancelled the order and I expect a total refund. Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is SOMEWHAT satisfactory to me
The inconvenience and frustration this simple error caused should have easily been avoided and solved over the phone with the care agentDetailed notes of the situation should be kept in order to answer simple questions such as what terms were violated and who initiated the de-activationWith those inputs, an investigation could have been initiated
Sincerely, *** ***

Customer could not locate support contacts to reach out to company, originallyLocated order in question and connected with customer via email as of 5/9/Provided further insight on how to reach Support for the company during a live deliveryProvided screenshots related to customer concerns
Screenshots attachedProvided full refund and credit of equal value

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

The Customer has been refunded in fullWe consider this complaint resolved

The Customer has received a refund for the order and has been contacted regarding the deliveryThis matter is considered resolved

The refund of the order was indeed not requested by the account holder, but given their experience we believe a refund to their credit card instead of DoorDash account credits was warranted
We can confirm that the account associated with this individual (@hotmail.com) has been closed and deleted as requested and that credit card information has also been removed from our systemIf the account holder attempts to login to our website, they will not be able to

Reached out to customer and provided them a full refund as well as additional credit so they can give us another tryProvided details on how to contact us during a live and non-live delivery

Consumer profile exists in dispatch, but no order placedCan't find customer in StripeWe've resolved this issue with the consumer independently and consider this complaint resolved

Complaint: ***I am rejecting this response because: I have not received a refund from the company or an email from them I have attached my most recent deposits and transactions including the transaction in question.Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because: I have requested why they believe this
information was "sourced from another site" in multiple emails and they have ignored the questionI am still quite concerned and have seen nothing on my end that leads me to believe this information was "sourced from another site".
I would like to know how they came to this conclusion, why my account was closed for a "violation of terms" when I asked for support, and what information was in my account that may have been accessed between the time the email alert was changed and they closed the account.
Sincerely,*** ***

The Customer received a refund for the missing items in his order on 4/15/No further compensation will be given for the order

Initial Business Response /* (1000, 14, 2016/01/23) */
A partial refund was issued for the customer's missing item, but required escalation to the appropriate personnel to investigate the order and issue a full refundIt has now been fully refunded
Initial Consumer Rebuttal /* (2000, 16,
2016/01/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied now but it should not take months to get a full refundYou should only advertise food on your website that can be delivered as promised

Customer reached out to DoorDash regarding fraudulent charge on payment method on April 11thFound four cases on this concern.Case #-- ***: Customer contacted support on April 11th and 13th, through this caseOn April 17th, agent incorrectly informed customer via email to create new
account with different email address and phone number; case was then solvedProviding pertinent feedback and training to agent assigned to this case
Case #-- *** Customer contacted support on April 11thOn April 13th, customer followed up with first message to agent on this particular caseOn April 17th, agent requested via email screenshot of charge in question, as shown on bank statementNo response was received, so agent reached out on April 19th as a follow up; no reply was received and on April 21st, case was solved out due to lack of response.
Case #-- ***: Customer contacted support on April 13thOn April 18th, agent reached out to customer via email to submit a screenshot of the charge in question as shown on their bank statementNo response was received so case was solved out on April 22nd
Case #-- *** Customer contacted support on May 1stAgent reached out via email requesting screenshot of charge in questionCustomer replied with requested informationAgent advised that case will be escalated to appropriate teamToday, agent advised of confirmed refundVerified order details in question internally -- refund was confirmed to be submitted as of today, May 4th, rather than April 13th as was previously advised

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

We have reached out to the customer independently and awaiting response back for further assistance

Customer was provided a redelivery