DoorDash

The selection fee on our site helps us maintain our large and diverse group of Merchants. Merchants are arranged by selection fee on our site, and specific information about the fee for each tier can be viewed by hovering over the "i" symbol. The same can be done on the checkout page, which will...

show the specific amount being charged for the order. The Customer has been contacted and the issue resolved.

A credit refund was given for the order.The credits issued for the order have been used, therefore a credit card refund cannot be processed.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID 12007986, and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 22, 2016/01/23) */
The customer specified that if one of their items was unavailable, they would like for us to cancel and refund the order. Mistakenly, we only refunded the portion of the order that was unavailable. However, after the customer had contacted us...

again for a refund for the remainder of the order, we issued DoorDash credits (company credit) for the remaining value. That credit has now been used by the customer and cannot be refunded also.
Initial Consumer Rebuttal /* (2000, 24, 2016/01/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have sent your organization two, previous replies expressing that this issue was resolved. They gave me a store credit, not ideal, but I accepted as I did not want to expend anymore energy on the issue. As far as I am concerned, it has been resolved amicably. Again, I have expressed this to Revdex.com on two prior occasions. Thank you for your kind assistance.

Complaint: [redacted]I am rejecting this response because: This company continues to deceive and defraud people. They never own up for their actions. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: The money has not been refunded yet, and I won't accept the response until it is. I was assured twice before that my money would be...

refunded to me with no resolution. So I will not believe my money is going to be refunded until I actually see it post to my account. As of today, 6/16- it has not.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: A $15 credit was put on the DoorDash account but the $66.36 I was charged which is the ONLY thing I want from them was not credited to my debit card. Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

The Customer has been contacted regarding her refund, which processed fully on 4/7/17. This issue is considered resolved.

Complaint: [redacted]I am rejecting this response because: I was not refunded the $72 in overdraft charges due to their error. I have said from the beginning that I didn't need to be refunded for the service they provided. All I wanted refunded was the overcharge amount and additional $72 expense that I incurred because of their error. To date, I have been reimbursed the overcharge amount, but not the overdraft charges. Sincerely,[redacted]

The Customer has been refunded for the order that was not delivered and has been contacted regarding the issue.

The menus have been removed per the Customer's request. He has been contacted and the issue has been resolved.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

A refund for the secondary charge has been processed and the Customer has received a confirmation of the activity.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, [redacted]

The Customer has been contacted and the issue is considered resolved.

Complaint: [redacted]
I am rejecting this response because: The credits were used to purchase another order wich also did not arrive and then the...

crefits were returned. Since then I have been locked out of my account so I am unable to access said credits. Reopen my account.
Sincerely,
[redacted]

The Customer's order was cancelled and refunded in full back to her credit card on 7/12/17. An email confirmation was sent. This matter is considered resolved.

The order in question was refunded on 8/11/17. A confirmation email has been sent.

Per the Customer's statement, [redacted] Sushi has been removed from our website. The Customer has been contacted with a confirmation of this activity. This matter is considered resolved.