DoorDash

We have investigated this matter and found that the driver waited from 12:37-1:03 to deliver the order, with both ourselves and the driver calling the Customer to complete the delivery. It was only at this point that we allowed the driver to leave and asked that he give the food to the less...

fortunate. Our policy dictates that we do not refund in this scenario, but an exception was made for this Customer and she was given a DoorDash credit refund.

Complaint: [redacted]I am rejecting this response because: my complaint mainly dealt with the company's failure to post any contact...

information in clear, easy-to-find locations on their website. This still hasn't been done. The only way to contact the company is through the chat feature on their website. This is troubling because if the chat function is not operational, as it was not on the day of my complaint, there is no way to contact the company. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:your contact information does not appear on your website. I did find your phone number after googling. I found it on the Revdex.com website, I believe, but certainly not your website. The only contact information you give on your website is an instruction to use the help chat. That's not good enough and shouldn't be legal. Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2016/01/23) */
Refund was issued for the caesar salad.

As discussed in a phone call and an email with the Customer on 4/28/17, refunds take 2-7 business days to fully process. This time range varies depending on the financial institution to which the funds are transferred. This information has again been confirmed with the Customer by email.

A refund has been issued and the Customer has been contacted regarding this incident.

The Dasher was deactivated for reasons outlined in our Deactivation Policy, found here: [redacted]/.The Dasher has been informed several times that this decision is final. Following our regular pay periods, the Dasher was paid today for the shifts worked last...

week. This matter is considered resolved.

The Customer has been contacted regarding this issue. This matter is considered resolved.

The customer has violated our terms of service and did't meet requirements for alcohol deliveries and therefore the restocking fee will not be returned.

Initial Business Response /* (1000, 22, 2016/01/23) */
Customer was issued a full refund on November 11, 2015.

Initial Business Response /* (1000, 16, 2016/01/24) */
Upon the restaurant's request was removed from the DoorDash website & service in June 2015

A refund has been processed and an confirmation email has been sent.

Our customer are billed and their credit/debit cards are charged once they place an order with our service.  If they order is then canceled, or any reason, DoorDash releases the funds immediately via our third party credit card processor.  There may be a delay with the refund appearing on...

the customer's statement based on the timeline of their financial institution.  
In some cases a refund may even be processed as a reversal.  This means that the customer will not see an extra line item on their statement with a credit - instead they will see the original charge disappear or drop from their statement completely.  
 
We've also reached out to the customer independently and consider this complaint resolved.

The Customer has been contacted in regards to this order. She has received more compensation than the total cost of the missing items, and has already used the credits given on another order. No further compensation will be granted.

The Customer received a full refund and an additional $27.56 credit on 4/13/17 and received email confirmations of the activity. This issue is considered resolved.

The Customer has been contacted again and the issue explained. It has been confirmed that the menu is correct as it is and the Customer has been compensated for the inconvenience.

Provided customer $25 refund and have reached out to them informing them of refund.

We apologize for the inconvenience for the poor delivery experience the customer was affected by. After reviewing the order, we can confirm the customer was fully refunded for their order which will be transferred to the billing information on the account. To show how sorry we are for such a...

horrible experience, I have gone ahead and issued $30 worth of DoorDash credits to the customer's account. These credits will be applied automatically on the customer's next delivery. We sincerely apologize for the inconvenience and if the customer has any other questions, we urge them to contact us at [redacted]
 
Thank you.

Reached out to help clarify transaction inquiry

Complaint: [redacted]I am rejecting this response because: I received a voice message from [redacted] from Door Dash escalated customer service and...

have left 5 messages with no return phone call. Every time I call customer service they can't seem to find the person or don't have any record of my complaint.
I received a partial credit to my credit card but the full credit for the pricing issues has not been completed. I provided Door Dash with the attached document which shows the over pricing between door dash and the local Jack Box my order came from.
This complaint should remain open until Door Dash fixes their menu pricing and issue the appropriate full credits.
Sincerely,[redacted]