DoorDash

The Customer has been contacted in regards to this order. She has received more compensation than the total cost of the missing items, and has already used the credits given on another order. No further compensation will be granted.

The Customer received a full refund and an additional $27.56 credit on 4/13/17 and received email confirmations of the activity. This issue is considered resolved.

The Customer has been contacted again and the issue explained. It has been confirmed that the menu is correct as it is and the Customer has been compensated for the inconvenience.

Provided customer $25 refund and have reached out to them informing them of refund.

We apologize for the inconvenience for the poor delivery experience the customer was affected by. After reviewing the order, we can confirm the customer was fully refunded for their order which will be transferred to the billing information on the account. To show how sorry we are for such a...

horrible experience, I have gone ahead and issued $30 worth of DoorDash credits to the customer's account. These credits will be applied automatically on the customer's next delivery. We sincerely apologize for the inconvenience and if the customer has any other questions, we urge them to contact us at [redacted]
 
Thank you.

Reached out to help clarify transaction inquiry

Complaint: [redacted]I am rejecting this response because: I received a voice message from [redacted] from Door Dash escalated customer service and...

have left 5 messages with no return phone call. Every time I call customer service they can't seem to find the person or don't have any record of my complaint.
I received a partial credit to my credit card but the full credit for the pricing issues has not been completed. I provided Door Dash with the attached document which shows the over pricing between door dash and the local Jack Box my order came from.
This complaint should remain open until Door Dash fixes their menu pricing and issue the appropriate full credits.
Sincerely,[redacted]

Initial Business Response /* (1000, 6, 2016/01/24) */
After review, it appears that the fault was not entirely on the customer. We have issued a refund for the full amount on the order.
Initial Consumer Rebuttal /* (2000, 8, 2016/01/26) */
(The consumer indicated he/she ACCEPTED the response...

from the business.)
Confirmed that refund was made.

Initial Business Response /* (1000, 18, 2016/02/05) */
We have removed all information regarding this applicant from our database, so this has been handled internally.
Initial Consumer Rebuttal /* (3000, 20, 2016/02/09) */
Thank you for following up
I do not consider this complaint resolved...

until DoorDash commits not to harass potential employees in the way that I was harassed, and there should be consequences if they violate that agreement. They should at least be able to prove that people have the ability to opt out of receiving reminders from them.
Final Business Response /* (4000, 22, 2016/02/10) */
The phone number has been removed from our system. Please let me know if you need anything else
Final Consumer Response /* (4200, 24, 2016/02/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not consider this complaint resolved until DoorDash commits not to harass potential employees in the way that I was harassed, and until there are actionable consequences if they violate that agreement. They should at least be able to prove that people have the ability to opt out of receiving reminders from them.
My issue with them is not that they had my information in their system, it's that they appeared to have a policy of harassing prospective employees. They need to resolve that issue to resolve my complaint.

the company told me they gave me part of my order back and that, they felt was enough. This didn't even cover a 1/3 of my messed up order. This is crazy
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

The credits have been re-issued to the Customer's account.

Complaint: [redacted]I am rejecting this response because:
Prior to my order yesterday on 3/1/17, my firm ordered from Chick-fil-A via doordash on 12/28/16 and 01/5/17 - and there was no such "service fee".  It is unclear when doordash slipped this 'service fee' in, but they obviously did it very quietly.  My entire firm used to order via doordash and yesterday's incident was news to over 100 people in firm (I made sure to send an email warning everyone to stop using doordash).  In fact, same order we placed on 1/5/17 would cost 63.05% for the 'fees & taxes' category if I were place that same order today.  (Let that sink in).
The company's website is unclear and deceptive in that they should advertise this "service fee" as they do the 'delivery fee'.  The very FACT that a company representative needs to make a phone call to explain where to find this 'service fee' (which ranges from 10% - 25% of the bill IN ADDITION to the delivery fee) should tell any rationale person that something is not right.
Why don't they clearly advertise the 25% service fee on top of delivery fee?  Not even top restaurants in NYC would charge 25% service fee.   This is unconscionable and their advertising practices are made to confuse and obfuscate.
They need to list out their fees clearly (not hide them as they have) so people know what they are paying for.  Period.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Final Consumer Response /* (2000, 14, 2016/01/14) */
I would like to withdraw this complaint. Please do not proceed any further.
I truly appreciate your help with this matter.
Thank you.
Kind regards,

We have spoken to the Customer and responded to her complaints regarding this order. We consider this matter settled.

Complaint: [redacted]I am rejecting this response because: my food was not left with my doorman as instructed. Door dash left with my food after I've instructed the driver to leave the food. I want a refund for my food Sincerely,[redacted]

The Customer has been refunded back to her credit card and contacted regarding the action. This issue is considered resolved.

An audit has been performed and [redacted] has been paid for all recorded dashes. We have tried to obtain more information about the dash the Dasher claims to have not been paid for and have been unsuccessful.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]