DoorDash

Initial Business Response /* (1000, 6, 2016/01/24) */
After review, it appears that the fault was not entirely on the customer. We have issued a refund for the full amount on the order.
Initial Consumer Rebuttal /* (2000, 8, 2016/01/26) */
(The consumer indicated he/she ACCEPTED the response...

from the business.)
Confirmed that refund was made.

Initial Business Response /* (1000, 18, 2016/02/05) */
We have removed all information regarding this applicant from our database, so this has been handled internally.
Initial Consumer Rebuttal /* (3000, 20, 2016/02/09) */
Thank you for following up
I do not consider this complaint resolved...

until DoorDash commits not to harass potential employees in the way that I was harassed, and there should be consequences if they violate that agreement. They should at least be able to prove that people have the ability to opt out of receiving reminders from them.
Final Business Response /* (4000, 22, 2016/02/10) */
The phone number has been removed from our system. Please let me know if you need anything else
Final Consumer Response /* (4200, 24, 2016/02/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not consider this complaint resolved until DoorDash commits not to harass potential employees in the way that I was harassed, and until there are actionable consequences if they violate that agreement. They should at least be able to prove that people have the ability to opt out of receiving reminders from them.
My issue with them is not that they had my information in their system, it's that they appeared to have a policy of harassing prospective employees. They need to resolve that issue to resolve my complaint.

the company told me they gave me part of my order back and that, they felt was enough. This didn't even cover a 1/3 of my messed up order. This is crazy
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

The credits have been re-issued to the Customer's account.

Complaint: [redacted]I am rejecting this response because:
Prior to my order yesterday on 3/1/17, my firm ordered from Chick-fil-A via doordash on 12/28/16 and 01/5/17 - and there was no such "service fee".  It is unclear when doordash slipped this 'service fee' in, but they obviously did it very quietly.  My entire firm used to order via doordash and yesterday's incident was news to over 100 people in firm (I made sure to send an email warning everyone to stop using doordash).  In fact, same order we placed on 1/5/17 would cost 63.05% for the 'fees & taxes' category if I were place that same order today.  (Let that sink in).
The company's website is unclear and deceptive in that they should advertise this "service fee" as they do the 'delivery fee'.  The very FACT that a company representative needs to make a phone call to explain where to find this 'service fee' (which ranges from 10% - 25% of the bill IN ADDITION to the delivery fee) should tell any rationale person that something is not right.
Why don't they clearly advertise the 25% service fee on top of delivery fee?  Not even top restaurants in NYC would charge 25% service fee.   This is unconscionable and their advertising practices are made to confuse and obfuscate.
They need to list out their fees clearly (not hide them as they have) so people know what they are paying for.  Period.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Final Consumer Response /* (2000, 14, 2016/01/14) */
I would like to withdraw this complaint. Please do not proceed any further.
I truly appreciate your help with this matter.
Thank you.
Kind regards,

We have spoken to the Customer and responded to her complaints regarding this order. We consider this matter settled.

Complaint: [redacted]I am rejecting this response because: my food was not left with my doorman as instructed. Door dash left with my food after I've instructed the driver to leave the food. I want a refund for my food Sincerely,[redacted]

The Customer has been refunded back to her credit card and contacted regarding the action. This issue is considered resolved.

An audit has been performed and [redacted] has been paid for all recorded dashes. We have tried to obtain more information about the dash the Dasher claims to have not been paid for and have been unsuccessful.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The selection fee on our site helps us maintain our large and diverse group of Merchants. Merchants are arranged by selection fee on our site, and specific information about the fee for each tier can be viewed by hovering over the "i" symbol. The same can be done on the checkout page, which will...

show the specific amount being charged for the order. The Customer has been contacted and the issue resolved.

A credit refund was given for the order.The credits issued for the order have been used, therefore a credit card refund cannot be processed.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID 12007986, and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 22, 2016/01/23) */
The customer specified that if one of their items was unavailable, they would like for us to cancel and refund the order. Mistakenly, we only refunded the portion of the order that was unavailable. However, after the customer had contacted us...

again for a refund for the remainder of the order, we issued DoorDash credits (company credit) for the remaining value. That credit has now been used by the customer and cannot be refunded also.
Initial Consumer Rebuttal /* (2000, 24, 2016/01/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have sent your organization two, previous replies expressing that this issue was resolved. They gave me a store credit, not ideal, but I accepted as I did not want to expend anymore energy on the issue. As far as I am concerned, it has been resolved amicably. Again, I have expressed this to Revdex.com on two prior occasions. Thank you for your kind assistance.

Complaint: [redacted]I am rejecting this response because: This company continues to deceive and defraud people. They never own up for their actions. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: The money has not been refunded yet, and I won't accept the response until it is. I was assured twice before that my money would be...

refunded to me with no resolution. So I will not believe my money is going to be refunded until I actually see it post to my account. As of today, 6/16- it has not.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: A $15 credit was put on the DoorDash account but the $66.36 I was charged which is the ONLY thing I want from them was not credited to my debit card. Sincerely,[redacted]