DoorDash

My pay for a Dash I completed and delivered successful and customer satisfied was not Paid. Door Dash Refuse to tell me why I have been deactivated, and nothing outlined in their deactivation I did. Also they waited two days to deactivate me. They decided to deactivate me after I question about the missing pay. All they focus on his when they will pay me. I am speaking of a job I did and went far out to deliver which was not suppose to be. Nothing is resolve. If you look at reviews this company has been deactivating hard working people for no reason, and Stealing people money, not paying people and treating people like crap... People need to be aware of Scandalish Company's like this. I am leaving this in Gods hands and Reassure this Company will get Theirs. They will Never prosper. God don't like Ugly...
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

The Customer's account has been deactivated and she has received confirmation of her refund.

The customer received a full DoorDash credit refund for this order. In regards to the account deactivation, this was in response to a breach in our terms and conditions. For more information, please reach out through [redacted]

The Customer has been contacted regarding this order and an explanation has been provided as to the amount of compensation given. This issue is considered resolved.

The Customer has been contacted and the issue is being resolved. DoorDash deliveries do not count towards loyalty programs nor can these rewards be used onDoorDash orders.

The Consumer has been contacted regarding this incident and has received a refund. This matter is considered resolved.

The Customer has been contacted and the issue resolved. He has received refunds for his past incorrect orders.

Reached out through email and voice mail, and informed that the account has been deactivated and any credit cards linked to this account will no longer be used on our site.

The Customer has been contacted and the issue resolved.

Revdex.com:Thank you for providing the leverage so that my complaint was taken seriously.  I found my requests being ignored until I filed complaint ID [redacted].  Then the business promptly provided the resolution I requested.Sincerely, [redacted]

The only fraudulent issue going on here are the...

fraudulent activities your company carries out.  Based on other responses to the Revdex.com from Door Dash, blaming the customer and stating to the Revdex.com that the matter is Fraud, is a common excuse to get out of refunding the customer. Nicie try.  I will gladly provide the email that stated I was getting a refund.  Looking forward to reading up on those sanctions the attorney general's office placed on your company . Should only be a few weeks until that's also reflected as a warning on the Revdex.com's website.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. The funds have been returned to my account.
Sincerely,
[redacted]

The Customer has been refunded and contacted regarding the issue. This matter is considered resolved.

Service fees vary by Merchant, and these fees can be anywhere between 9% up to 25% of the order total. A large portion of our Merchants require no service fee whatsoever. Service fees are clearly listed on the checkout page, and included in the Taxes & Fees section on every receipt. A service fee was included on orders placed on 1/5/17, 11/1/16, 10/30/16, and 10/25/16.
 
We consider this issue resolved. If you have further questions please don't hesitate to reach out through the email sent on 3/3/17.

A full refund has been processed for the Customer and an additional $13.99 in credits have been issued. This issue is considered resolved.

The Consumer has received a partial refund for the missing item in their order and has been contacted regarding the incorrectly prepared items. Special instructions are followed at the Merchant's discretion and fulfillment is not guaranteed. This issue is considered resolved.

Initial Business Response /* (1000, 22, 2016/01/24) */
The customer ordered a BBQ burger, and the special instructions on that item are as follows: "No onions and tomatoes please".
Because the customer did not notate any information regarding an allergy to mayo, nor did they request mayo to be...

removed from the item, we delivered the order with mayo included as specified on our menu.
We determined that the customer could not receive a refund for that item, but we did issue $5.99 in DoorDash Credits to be used on a future order for the inconvenience.

We are in touch with the Customer and are working towards a resolution.

Complaint: [redacted]
I am rejecting this response because: I am blocked from my account which means I can not use said credits. I did not violate anything. I paid for goods and services I DID NOT RECIEVE! Instead of refunding me for the products I did NOT recieve they gave me credits and then deactivated my account. Now I can't use the credits or be refunded. I continue to call and all they do is tell me I violated their terms. But won't tell me why. They took my money and DID NOT give me what I paid for. Now that I know my account has been deactivated I want a full refund for every order that did not show. Including the Sonic that you decided to only give $3.09 instead of the whole order as promised. I will be at your main office in SF on Friday to get my money.
Sincerely,
[redacted]

This matter is one to be resolved between the restaurant and their corporate owner. The Customer's complaint with DoorDash has been addressed and resolved.