DoorDash

Complaint: [redacted]I am rejecting this response because: the company has had the complaint...

and evidence of fault for 5 months and has taken absolutely no action. They finally had me fill out a claim in early August and I had not heard from them regarding this until yesterday. The only reason they responded at all this time is because I contacted Revdex.com again. A completely different person this time emailed me back and told me to contact a different department! I have done that as well as responded to the other department and have heard nothing. The only satisfactory response at this point is payment to fix my vehicle. I will not accept that I need to fill out another form or talk with a different department as they have had plenty of time to ascertain the situation, garner all the evidence, which I also provided, and resolve the issue. At this point, Door Dash is committing criminal negligence and unethical business practices.Sincerely,[redacted]

Cost and menu item FAQs are available to view on our website here: [redacted] & [redacted] Item prices are set in their menus and the only additional fees added to...

orders are delivery fee, service fee, tip, and sales tax. Certain restaurants may choose to increase their prices on DoorDash to account for delivery.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Reached out to Cx and provided refund receipt for their records.

Complaint:[redacted]I am rejecting this response because: I  DID NOT violate anything. Nobody is talking...

to me, nobody is conversing with me and not a single person can tell me how I violated the terms and conditions. I paid for goods and services that I DID NOT recieve. In what way is that OK? I paid you for items, I  did not get said items. I even tried not accepting the order. But was guaranteed by the driver that it would be taken care of. Sincerely,[redacted]

Located multiple cases of [redacted] concern. Reviewed transfer in question and found that a technical issue is not allowing their deposit to be completed. Confirmed with customer via email that this is a technical concern on [redacted]'s end and is currently being a**ressed as needed. Advised [redacted] to...

reach out if there are any further questions on this matter.

Reached out to the customer for more information about the delivery in order to address any issues that occurred during this placed order.

Customer was provided with refund receipt and how refunds was processed - Since the original charge and refund were processed on the same day the charge may have dropped/reversed from account and they may not see a separate line item for a positive amount going to account.

[redacted] with earnings in question ended before midnight Pacific Standard Time on April 29th. Therefore, earnings were deposited as expected on April 30th, 2018 to [redacted] account.

Found that refund for $56.53 was not initiated. Submitting agent feedback on this regard -- confirmed with customer via Case #[redacted] that refund has been initiated. Provided refund receipt confirming this.

Complaint: [redacted]I am rejecting this response because: This is absolutely not what happened in my case. It was a complete bate and switch situation. It would be interesting to know the number of people that have been able to cancel an order once they were provided the delivery time.
My impression, this is a canned answer that isn't based in fact at all.Sincerely,[redacted]

Customer filled out claim with our insurance providers. Since a claim has been filed, I advised customer to reach out to our insurance for an update on the claim and provided their email address.

The customer was reached out to for more information regarding this charge. More information was requested because the entire charge of $107.95 on September 17, 2017 was not found in the system; just a charge of $31.62 from an order placed on September 19, 2017. A receipt for this $31.62 charge was...

provided for the customer's reference. No response has been received yet.

We have contacted the Customer directly and consider this complaint resolved.

We have reached out to the customer and informed her that she has been removed from our physical mailing list.

Customer was issued full refund and was informed about refund.

We have contacted the merchant in an effort to resolve this matter independently.

Phone number has been removed.

Provided further insight to customer via email, indicating that restaurant adjusts prices on their DoorDash order page, as they see fit.

After reviewing the dasher's account, we were able to confirm the requirements were not met for the extra pay for deliveries completed on 4/18. We reached out to the dasher with more information on the incentive requirements.
 
Thank you!