DoorDash

The Customer has received a refund and has been contacted by phone and email to confirm.

Complaint: [redacted]I am rejecting this response because: I still have not been refunded for the extra charge.
Sincerely,[redacted]

The Customer and the friend he referred have both been paid a referral bonus. This issue is considered resolved.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

The Customer has received a full refund for the order. This matter is considered resolved.

Complaint: [redacted]I am rejecting this response because:they did send me a email saying that they found why a reason and they need a picture of my ID but they also said that they tried calling me and that my phone was not...

excepting the calls when in fact my phone has been working phone this whole morning I have a issue with this because it seems to that they come up with excuses not to call people I say this because I emailed them asking them to please call me and they told me that at that time their system was down and could not call so I never received a call from them just emails plus I don't see why they need a picture of my ID they already have my social Security number and all the info they needed including my bank info at this point I'm kinda worried that they are going to try and use my info to some how scam me.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The Customer's phone number has been removed from our site. He has been contacted regarding the issue. This matter is considered resolved.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because: They left me one message and asked when I could be reached. I told them when I could through email as they had also emailed me but they did not call me back during...

the time nor did they tell me that they wouldn't be able to. A few days later they did email me again asking me when to call - not sure why they didn't just call when they said. I will accept their response when they actually attempt to reach me when they say they will.
Sincerely,[redacted]

Initial Business Response /* (1000, 23, 2016/01/23) */
DoorDash issued a full refund for the order on October 6, 2015.
Initial Consumer Rebuttal /* (2000, 25, 2016/01/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
While they did issue a full refund at the...

beginning all they did was offer me a partial credit against a future order. I am satisfied but still believe they are misleading.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

We've reached out to the customer independently and consider this complaint resolved.

The Customer has received a full refund for the order and has been contacted regarding the issue. This matter is considered resolved.

The Customer has been contacted and compensated for her late order. This issue has been resolved.

We understand your frustration. Please note that we follow a protocol when the driver is unable to reach the customer. In this specific case, we were unable to leave the food with the doorman since we did not receive approval to leave it with that party. Further, protocol calls that the delivery person move on from the specific task upon confirmation that the customer is unavailable at the dropoff location. We hope you were able to enjoy the 10USD Credit issued to your account and will work towards a system where such occurrences do not replicate in the future.

The Customer has been contacted and the issue resolved. The Customer has been compensated appropriately for this order.

The Customer has been contacted and this issue is considered resolved.

Complaint: [redacted]I am rejecting this response because:
The company confirmed via a phone call with their support team (Kyleigh) that a credit card refund would be issued. Instead,...

credits with the company were provided. I would recommend that in the future, the company be transparent about the method by which they intend to issue refunds - promising a credit card refund via phone and then switching to credits is not acceptable.
Sincerely,[redacted]