DoorDash

Complaint:[redacted]I am rejecting this response because:
I have yet to receive the payment of $36.36.  Until that amount is reflected in my account, the resolution is not acceptable.
Sincerely,[redacted]

Customer has opened a number of cases describing these issues. All agents assigned to said cases have provided feedback and resolutions as expected. Company will continue to provide feedback to pertinent parties as needed.

Fully refunded order and informed customer of refund.

The customer's order was refunded on 12/2/17, and our refunds usually take between 3-5 business days to process. We have sent the receipt to the customer for her records, and she has been informed to contact us in the event that the refund still doesn't show in her bank account.

The customer was contacted via phone by an agent requesting more information on the order. After the customer notified the agent about the incorrect and missing items, along with the poor food quality, they agreed credits towards the customer's account would suffice as compensation. The account has...

been deactivated based on the customer's request but no more compensation will be issued.

Initiated refund on June 27th, 2018. Confirmation of refund can be found through the following receipt: [redacted]. Confirmation of refund was sent to customer via email through Case #[redacted].

Complaint:[redacted]I am rejecting this response because:I called doordash today on 4/2/18 and my acct has NOT been reactivated. I spoke with Martha in customer service. Nothing has been resolved and I still can not order food with doordash. According to doordash system my acct is still deactivated and I can not use my name acct info or any credit card associated with my name in thei website. Nothing is resolved no email from doorsash at all.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: the company has had the complaint...

and evidence of fault for 5 months and has taken absolutely no action. They finally had me fill out a claim in early August and I had not heard from them regarding this until yesterday. The only reason they responded at all this time is because I contacted Revdex.com again. A completely different person this time emailed me back and told me to contact a different department! I have done that as well as responded to the other department and have heard nothing. The only satisfactory response at this point is payment to fix my vehicle. I will not accept that I need to fill out another form or talk with a different department as they have had plenty of time to ascertain the situation, garner all the evidence, which I also provided, and resolve the issue. At this point, Door Dash is committing criminal negligence and unethical business practices.Sincerely,[redacted]

Cost and menu item FAQs are available to view on our website here: [redacted] & [redacted] Item prices are set in their menus and the only additional fees added to...

orders are delivery fee, service fee, tip, and sales tax. Certain restaurants may choose to increase their prices on DoorDash to account for delivery.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Reached out to Cx and provided refund receipt for their records.

Complaint:[redacted]I am rejecting this response because: I  DID NOT violate anything. Nobody is talking...

to me, nobody is conversing with me and not a single person can tell me how I violated the terms and conditions. I paid for goods and services that I DID NOT recieve. In what way is that OK? I paid you for items, I  did not get said items. I even tried not accepting the order. But was guaranteed by the driver that it would be taken care of. Sincerely,[redacted]

Located multiple cases of [redacted] concern. Reviewed transfer in question and found that a technical issue is not allowing their deposit to be completed. Confirmed with customer via email that this is a technical concern on [redacted]'s end and is currently being a**ressed as needed. Advised [redacted] to...

reach out if there are any further questions on this matter.

Reached out to the customer for more information about the delivery in order to address any issues that occurred during this placed order.

Customer was provided with refund receipt and how refunds was processed - Since the original charge and refund were processed on the same day the charge may have dropped/reversed from account and they may not see a separate line item for a positive amount going to account.

[redacted] with earnings in question ended before midnight Pacific Standard Time on April 29th. Therefore, earnings were deposited as expected on April 30th, 2018 to [redacted] account.

Found that refund for $56.53 was not initiated. Submitting agent feedback on this regard -- confirmed with customer via Case #[redacted] that refund has been initiated. Provided refund receipt confirming this.

Complaint: [redacted]I am rejecting this response because: This is absolutely not what happened in my case. It was a complete bate and switch situation. It would be interesting to know the number of people that have been able to cancel an order once they were provided the delivery time.
My impression, this is a canned answer that isn't based in fact at all.Sincerely,[redacted]

Customer filled out claim with our insurance providers. Since a claim has been filed, I advised customer to reach out to our insurance for an update on the claim and provided their email address.

The customer was reached out to for more information regarding this charge. More information was requested because the entire charge of $107.95 on September 17, 2017 was not found in the system; just a charge of $31.62 from an order placed on September 19, 2017. A receipt for this $31.62 charge was...

provided for the customer's reference. No response has been received yet.