DoorDash

Reached out to customer and explained the failed charge dropped or reversed from their account and should not appear on their statement. Since it dropped it may not appear as a separate line item for a positive amount going back into account.

We have reached out to the restaurant for further information regarding the restaurant. We will handle the requests once we receive the information

After reviewing the customer's account, we confirmed the merchant was closed which resulted in the cancellation of their order. We apologize for the inconvenience and refunded the total amount of the order ($24.06) to the card information which was used to place the order. Please allow 5-7...

business days for the refund to appear on the bank statement.  In some cases, the original charge amount may be adjusted rather than be shown as a refund on your statement.
 
Thank you!

Thank you for bringing this to our attention. We have gone ahead and fully refunded the charge for your order on 10/27. Please allow 3-4 business days for the deposit. Per the privacy agreement which users agree to when they sign up as a DoorDash customer, "We will retain your personal information...

for as long as your account is active or as needed to provide you services and to maintain a record of your transactions for financial reporting purposes. We will also retain and use your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.".
Please feel free to read over the Privacy agreement here: [redacted]
 
Thank you!

Unable to find customer in any tools. We've resolved this issue with the consumer independently and consider this complaint resolved.

We've reached out to the customer via email to their email address associated with their DoorDash account, ending with the domain .edu, on Wednesday, October 19, 2016.  This was the account that the order in questions was placed with.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Customer disputed a charge but order was deliveredClaiming he attempted to place another order but never recevied order as it was canceled, but not refunded and account was deactivated .
We've investigated this claim and have closed the customer's account due to violating our Terms of Service and...

consider this complaint to be resolved

Reactivated account, after investigating account activity further.

Customer given refund for incorrect item
We've resolved this issue with the consumer independently and consider this complaint resolved.

Complaint[redacted]I am rejecting this response because the fixed price was $20.45 per meal not the $23.95 that you overcharged. Please credit my credit card for the $17.50 that you overcharged on 5 meals. Please see their menu for the fixed price of $20.45 Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
Door Dash claims they will refund my...

money in 7-10 days which is after the Revdex.com window for this case is closed. I do not believe they will refund my money. 
I tried to let them know through their website that my food did not arrive the night it occurred but their website code is written to malfunction. No phone number is provided nor is there  a real way to contact a live person. It is a fraudulent web based delivery service.  
If it actually is a food delivery service they do not  provide a functional way to contact customer service when the food never arrives. There is only a BOGUS button to get a chat person who never materializes online.
In a follow up email, Door Dash claimed I had a chat with [redacted]" which never happened. This appears to me to be an online web scam that is taking advantage of people.
 
 
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The customer has been emailed to confirm the refund of this order

Revdex.com:Hi there, my problem is still the same, I could not get my money back, doordash food company did not solve this problem. Please help to get my money back.
Sincerely[redacted]

The customer was fully refunded for the order they never receive. Our system shows they communicated with an agent who apologized for the inconvenience and notified the customer they were issued $10 worth of DoorDash credits to their account as a courtesy. We were able to reach out to the customer...

again via email confirming the refund was transferred to their account and provided the refund receipt. No additional compensation will be issued.

We sincerely apologize for the cancelled order. I can verify the order for Jack in the Box was fully refunded to the billing information used to place the order. In addition, the customer was issued with $15 worth of DoorDash credits hoping it will result in a better delivery...

experience. 
 
Thank you!

Complaint[redacted]I am rejecting this response because:
The representative from Door Dash phoned and spoke to my husband - he asked her to call the next day between 9-11 am. She did not. I am in the restaurant...

on Mon, Tu, Th and Friday mornings and the best time to call is 9-9:30 am. No one has called or left a message for me.Sincerely,[redacted]

The Customer was contacted on Monday 11/7 with a confirmation of the refund. He has now been contacted a secondary time with confirmation of the refunds. This complaint has been resolved.

The vast majority of menu prices on DoorDash will be the same as they are in-store. In some cases, menu prices on DoorDash may be higher than in-store prices because the restaurant opted for higher prices. We're working to make prices even lower, so check back often.