DoorDash

Reached out to customer and informed them login credentials were sourced from another site to access DoorDash. We have deleted payment information and deactivated account per their request.

Payment for bonus was initiated on Dec 26th and will be included in this weeks pay (Dec 25-Dec 31st) and should deposit in their account next week (around January 3rd).

We're reached out to the customer directly regarding her complaint and consider the issue resolved.

The payment totaling $36.63 has been transferred to a [redacted]. bank account ending in [redacted] around 2/14. Please allow 3-5 business days for it to show on your bank statement. Thank you.

Complaint: [redacted]I am rejecting this response because: DoorDash still refused to acknowledge that they charged me for the regular [redacted] restaurant menu prices and then delivering food from[redacted], which is the cheaper, lower end restaurant version of[redacted] There is a difference between [redacted] vs [redacted]. Advertising your menu as from [redacted] and then delivering food from [redacted] is misleading and false advertisement.Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Although they DID NOT call me Sincerely, [redacted]

We've removed this individual from our system per their request and consider this matter resolved.

Order was fully refunded. We reached out to customer and provided a refund receipt for her records.

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

We have responded to the customer and have resolved the issue as requested by her. We now consider this complaint closed.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

We are unable to proceed with any resolution without more information on the delivery they are inquiring about. Please provide the date of the delivery and the amount of the order.

Complaint:[redacted]I am rejecting this response because:
I have yet to receive the payment of $36.36.  Until that amount is reflected in my account, the resolution is not acceptable.
Sincerely,[redacted]

Customer has opened a number of cases describing these issues. All agents assigned to said cases have provided feedback and resolutions as expected. Company will continue to provide feedback to pertinent parties as needed.

Fully refunded order and informed customer of refund.

The customer's order was refunded on 12/2/17, and our refunds usually take between 3-5 business days to process. We have sent the receipt to the customer for her records, and she has been informed to contact us in the event that the refund still doesn't show in her bank account.

The customer was contacted via phone by an agent requesting more information on the order. After the customer notified the agent about the incorrect and missing items, along with the poor food quality, they agreed credits towards the customer's account would suffice as compensation. The account has...

been deactivated based on the customer's request but no more compensation will be issued.

Initiated refund on June 27th, 2018. Confirmation of refund can be found through the following receipt: [redacted]. Confirmation of refund was sent to customer via email through Case #[redacted].

Complaint:[redacted]I am rejecting this response because:I called doordash today on 4/2/18 and my acct has NOT been reactivated. I spoke with Martha in customer service. Nothing has been resolved and I still can not order food with doordash. According to doordash system my acct is still deactivated and I can not use my name acct info or any credit card associated with my name in thei website. Nothing is resolved no email from doorsash at all.Sincerely,[redacted]