Dose of Roses Beverly Hills Reviews (%countItem)
Dose of Roses Beverly Hills Rating
Address: 2025 Long Beach Ave, Los Angeles, California, United States, 90058-1021
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It's the little things that count always and Dose Of Roses has nailed every little thing I want with my floral shop. From transaction forms to delivery, all have been good.
The prices of the roses here are fairly reasonable enough for the quality I get. Love that they smell so good and that they're all so freshly preserved..
It's so easy to shop here at dose of roses because the forms are so easy to fill and the staff are friendly and very helpful.
Last time was amazing, love the personal note that came in with my package. The ribbons are super cute too plus the actual roses are perfectly beautiful. Thank you so much Dose of Roses.
The way DoR has made me feel over the couple weeks past is so priceless The staff havr helped me with my swaps and changes without losing cool. Thank you for beating with me. I will be back for more orders
Purchased a Galaxy Enchanted Rose. 1 month later, it has not arrived, USPS shows it has never left L.A. and company won't reply to emails.
On 2/8/20, I purchased a Galaxy Enchanted Rose for $40.71 from Dose of Roses online- Order #***. I was going to get it in time for Valentine's Day but knew it was probably too close. Today is 3/6/20 and I not only haven't received it but the USPS tracking shows it never left Los Angeles. That alone would be frustrating but I have sent multiple emails, allowing for weeks in between asking for status and even providing screenshots of the USPS location. I have received no replies from this company. I see no other way to contact then other than their support email and I threatened last time I would report then to the California business affairs office and the Revdex.com.
I hope you can assist with getting this company to deliver what I paid for. If not, then I would like a refund of the money and, if this is habitual with them, open up an investigation of fraud. Thank you
The order in question was placed on February 7, 2020 for our product of the Galaxy Enchanted Rose. After investigation into the order, it appears it was lost in transit. We are unable to locate any records of the customer's emails, perhaps a different email was used in the attempt to contact us than the one placed on file for the order. WE have reached out to the customer with the email provided on file for the order to resolve the issue.
(The consumer indicated he/she DID NOT accept the response from the business.)
The response I received from this company simply brought me to their website to create a login, which I did, and it brought me to a generic page within their site. There was never any instruction or any personal indication on what to do receive my product or how to recover my cost instead. I immediately replied to the email that sent me the link to the registration site explaining the lack of direction.
As for the explanation of a different email used than one that ordered, that is not only incorrect, I used the same email I used in the ordering process, but I also provided my order number and date of purchase as well. All emails were sent to the only email address I had available through their web site which was ***.
Complaining emails were sent on 2/21 and 2/26 as well as a reply on 3/4 to the poorly received marketing email thanking me for helping then have such a successful year...which also came from *** to the email address I used in the order and all replies came from.
I still have no resolution after the item was lost in the mail and am further irritated that they claim they have no correspondence from me. I can provide any evidence needed but would really like them to just be professional for a change and provide me with the product, an apology and (not required of course), if they can find it within themselves, something to offset the unpleasantness of this transaction.
The order in question was placed on February 7, 2020 for our product of the Galaxy Enchanted Rose. After our investigation, the package became lost in transit. We have resolved the inquiry on March 20, 2020 by sending a replacement of the original order including an extra item for the inconvenience, per the customers request.
(The consumer indicated he/she ACCEPTED the response from the business.)
The company finally provided a personal reply and, as they stated, provided the original product and an additional product to offset the time and inconvenience. I appreciate the resolution and the Revdex.com's intervention.
Thank you
I purchased via online order on January 27th a rose and was charged $24.94 and emailed saying my order was being sent. It never arrived nor refunded
Jan. 27th 2020 I ordered and was charged for an item. I was given a usps tracking number which I checked periodically and was never updated. Approaching Valentine's Day I submitted reports/complaints via email and received confirmation they received the complaint but was never followed up with. Valentine's Day passed and I continued to check the tracking number and sent more emails but was never responded to or refunded any money
I would like the item delivered or my money refunded
The order in question was placed on January 25, 2020 for our product of the Galaxy Rose. After investigation into the order, it appears it was lost in transit. We have reached out to the customer with the email provided on file for the order and are awaiting a response to resolve the issue.
(The consumer indicated he/she DID NOT accept the response from the business.)
I received an email containing a link that allowed me to change the password to my account. After I reset the password to my account, I attempted to login and the Dose of Roses website provided me with a large portion of blank screen and below was nothing but more items for sale.
The order in the question was placed on January 25, 2020 for our product of the Galaxy Rose. After investigating the order, the package was determined as shipped in our systems, but unfortunately became lost in transit. We attempted to reach out to the customer via email, informing we could resolve the matter immediately by reshipping the order or issuing store credit. The customer did not respond with a resolution.
I made one purchase with this company. Delivery was late and half the items were faulty manufactured. I contacted the company 4 times and no response.
I made one purchase with this company and paid for rush processing. The items were delivered late in two shipments, and half the items on the second delivery were faulty manufactured to the point of not being useable. I contacted the company 4 times, three by email (zen desk) and multiple times via phone (number provided by my credit card statement), and never received a response.
I paid for rush processing which I feel should be refunded. The damaged Item should also be refunded or at the least replaced.
The order in question was placed on February 11, 2020 for the following items: two Galaxy Enchanted Roses and a half dozen Galaxy Roses. The customer contacted our customer support on February 19, 2020 providing pictures of the defective Galaxy Enchanted Rose. A refund for the Rush Processing has been issued since it was unfulfilled. We have reached out to the customer and are awaiting a response to resolve the issue.
I placed an order with DOSE of roses on Feb 13th.They immediately charged my account $287.48. I have not received anything. I would like a refund.
Hello my name is ***.
I placed an order with Dose Of Roses on February 13, 2020 For the amount of $287.48. DOSE of roses immediately charged my account. I have not received an email neither has the product been delivered. At this point I would just like a full refund. I have emailed customer support I have warned them of contacting the Revdex.com and still no response. please help me resolve this situation. thank you.
I would like a refund for $287.48.
Product arrived late, did not match description and will not be refunded
My husband and I ordered an Enchanted Galaxy Rose ($49.95) and 12 Enchanted Roses ($99.95) on 2/9/20 for Vaentine's Day delivery, after seeing a Dose of Roses advertisement on www.cnn.com.
The package arrived on 3/3/20, 23 days later and missing Valentine's Day by 19 days.
The items are not as pictured and are extremely low quality plastic of poor construction. The quality is similar to the disposable flowers that bartenders put in drinks, despite their cost of $100/dozen. Construction is abysmal with low-powered LEDs, visible glue dots, etc.
The website does not include a return policy or directions. An internet search brings up a page suggesting that store credit is possible but without directions. I emailed Dose of Roses on 3/3/20 and received an automated confirmation but no response.
I have the merchandise in my possession and would like to return it and have my credit card refunded. Store credit is not acceptable, given the circumstance.
1) Instructions for returning the order 2) A full refund to my credit card
I ordered from doseof roses on feb 8 and still havent recieved my merchandise. Ive emailed them over a dozen times with no response.
Feb 8 39.99 was taken off my debit card
I would either like my money back or the merchandise i ordered
Never received order after was placed in early February.
Place an order February 8th. it still has not been picked up by UPS. Unable to contact their customer support either on social media or by email have never gotten a response.
Just looking to receive the order that I have paid for.
Failure to respond to emails regarding canceling an order and refunding the amount.
I placed an order (***) and forgot to put in discount code so I immediately emailed the company expressing that I wanted to cancel and re-order. The company never responded and proceeded to ship out the item. I followed up expressing that I wanted to return the item. I never received a response. I followed up twice and I never received a response.
I would like to receive a return shipping label and a refund.
I ordered a product from this company and paid and I HAVE NOT RECEIVED THE PRODUCT!!
I ordered a product this February 11 2020 and I recurved the first half of the order but not the 2nd part. It is a WHITE ROSE BEAR 14". I have not received a tracking number or text or email regarding the product.
I would like the product. If not the product a full refund of the item that was not delivered. That is the WHITE ROSE BEAR.
Have Not Received Goods Nor Do they Respond To Any Messages or Support Tickets.
I ordered on the 8th, Based on the ad and website estimation I would still make the Feb 14th window. 1 email, 1 support ticket, 1 review, and 1 month later the shipping information still says pending receiving item from vendor. I have tried to contact the company, no response. Seen the website change several times and still no responses. Please just deliver on the product you committed you sold.
I desire a response with an ETA and to receive the item I paid for a month ago.
Ordered, paid, haven't received. Over 30 days ago ,paid for 2 day shipping.
Placed a order for the Galaxy Enchanted Rose on February 8 $49.00 for the rose and $26.81 for 2 day shipping. Order # ***. Received a tracking # on February 8 at 10:54am #*** for ups. Message them on February 13 question where's my order. No response. Message them again on the 14 no response. Message them on the 17 and no response. Called them many times left messages no response. I paid for this with my credit card total of $76.76.
Just a refund
Boyfriend ordered me a gift feb.1st, hasn't been shipped yet. Responses to email say "we are trying our best to ship your package"
My boyfriend ordered me a gift from dose of roses in early February, it said it would be here before valentines day. valentines day came and it is not here, whole month of February gone by it is now march 10th and I still do not have my gift. We've sent countless emails asking for a refund or an update on our package and they continue to respond that they are trying there hardest to ship out orders. At this point I don't want the gift but I want my boyfriend to get a refund. They ignore his emails about refunds.
I would just like a refund at this point.
I placed an order over a month ago and it still hasn't been shipped. They dont answer e-mails or there fb account. They dont even have a # to call.
I placed an order over a month ago and it still hasn't been shipped. They dont answer e-mails or there fb account. They dont even have a number to call.
I what I ordered or my money back.
The collections here at dose of roses are very timely and look so good. The services are equally good too, never a delay.
Love the fragrant of the yellow roses that got to me yesterday. They were wonderful and very elegant-looking. Thanks, dose of roses.