Dose of Roses Beverly Hills

Shipping Method of 1-5 business days not true. Tried contacting customer service multiple times but no response.
On Sun Feb 1, I ordered products from their webpage totaling $125.43 using my debit card and provided me with an order number ***. A follow up email occurred saying my package is being processed. My card has already been charged with the amount of$125.43. Currently it is Tuesday Feb 11, and I have not received any confirmation of my package's whereabouts; no shipping labels made, no tracking number, and no following emails regarding where my package is.

Their email that was sent to me stated, "Orders can take up to 1-3 business days to process + transit time (typically between 5-7 business days)." Today, Feb 11, is currently the 7th business day and I have not received any follow up email regarding my order.

In addition, I have sent a total of 3 customer service support emails regarding the shipping of my order in a period of 4 days. And I have not a received a single response. I have even tried to get a hold of them by messaging their Instagram page.

They are falsely providing information regarding their shipping information and have no representation with their customer service. I am displeased customer who has been lied to and kept in the dark.

I have received two items. One was broken. I fixed it myself. The latest was an item I ordered as a gift but does not work. emailed them no response
Order # ***
Paid $49.49
Included payment for rush shipping.
Item delivered on Feb 11th.
Does not work.
Emailed contact info from website. No response.

I Ordered 2 Valentines Day Gifts for my girl over 3 weeks ago and I have yet to receive a tracking number, but they did take my money
Order # : ***
Enchanted rose
Pink Rose bear
Spent 137.17

No shipment of a promised timeframe and no refund
After placing an online order 1/29 and recieving confirmation email stating order will be shipped 1-3 business days, on the fouth day I emailed them asking when my order will ship. ***(C/s rep) says within 24 hours and 3 days later still no shipment. Jan 7th,today, I asked for a refund and she says no refund only store credit. Called the company and the guy(he provided me with no name) told me he can move me up to priority but it still make take a week. He says no refund but if I want to contact my cc company that was fine. I can provide emails between me and lily but I would need an email address to forward them to

The item I ordered was falsely advertised and the customer service rep *** was incredibly rude and unhelpful.
On 12/13/19 I ordered a galaxy Enchanted rose that advertised it had 8 different lighting modes that also flickered. The item arrived and after adding new batteries I immediately noticed not only did the lights not change or flicker, there was no button to enable such a feature. On 1/3/20 I emailed customer service, as that is the only way they communicate, I send them a screenshot of their advertisement and let them know my item was not doing as advertised. A reply from their rep *** came almost 2 weeks later on 1/15/20 frustratingly advising me to insert new batteries and that was it. I advised her new batteries were added and pointed out there was no way to add lighting modes. She later responded saying the advertising was wrong and had sense been updated. The pricing on the item also decreased and they ultimately offered me $20 off another purchase. I told them I'd prefer to exchange the item I received for an actual item that did as advertised. She proceeded to tell me they didn't have Enchanted items that light up even after I pointed out the items on their website that advertise the same lighting product I believed I was purchasing. She then stopped acknowledging anything I was saying rudely implying I was offered $20 off and that was my only choice take it or leave. This has been a frustrating experience with this company when it could have been a simple fix.

My package has yet to be received!
I ordered my galxy rose bouquet and royal blue rose bear on January 25th for valentine's day and I have now emailed twice and called the number on my bank statement with no reply to either. $I spent 235.24 on the 2 items with shipping costs. I received an email saying your order is being processed and we will email with shipping details in 1-2 days and that was the last email I've gotten, besides a bunch more trying to get me to buy more stuff.

Galaxy rose misrepresented, Email entrapment to finish order then they duplicate order/charge. After multiple emails to them there is no resolution.
Copies of emails to Dose of Rose's Representative *** before they double charged my account
Jan 27, 14:33 PST
I have two screen shots ; 1st of Completed *** code for $94.96 approx. 4:15 p est. Then you text me I have items still in my cart with different code sms20 for $100.95 aprox.5:15 p est. Don't bill me twice or send 2 dozen. Pls. reply that you guys got it right this time.***

Jan 27, 14:34 PST
What is the status of my order? ***

On Jan 28, 2020 They double charged my account and emailed me there are 2 orders #'s *** for
$94.96 & $100.95. They charged me twice. No resolution for their mistakes of ordering or anything monitarily. I have emailed, called, left messages and have recieved no resolution for their mistakes. I recieved on 02/10/20 1 bx containing 1 dz GalaxyRoses Tracking#***. Total Misrepresentation: this cheap unattractive plastic junk not worth $5 much less the $100.00 they charged my account. I Have no idea where Tracking#*** for the first order is. And the two texts they sent to arrange delivery options did not work either. Dissapointed with every aspect of this company and their so called product. Last communicated on 02/10/20 and had to leave a phone message on an unattended Customer Service line. Want full Refund...

I have not received any updates in regards to my order placed on Feb 4th, 2020. I have reached out to this company approximately 5 times
Order was placed Feb 4th 2020 order number ***. I believe this company to be fraudulent and they have no intention on fulfilling my order. It was advertised that the order would be received by Feb 11th 2020 before Valentines Day that was advertised.

Nothing is coming in and they finally answered my emails and calls and said they don't have the product I ordered and can give me store credit. There policy stars if I change, edit, cancel, or return I get store credit. Nothing to the point if they mess up. Also this happened way after the time stated on the page to process. Most reviews for them are false to make it seem like there a great company but everything you see or talk to a real life person it is negative

Wrong product delivered, sent multiple emails without any reply. Terrible customer service.
I bought a rose bear with a white heart for Valentine's day. The package came in 2/6/2020 and to my surprise, it was a different type of bear, a regular bear without any heart. I quickly emailed them about this on Thursday evening, waited until Friday afternoon to send another follow up email and then Monday afternoon to send another. 3 emails went by without any reply. This company is a joke, they will send you the wrong product and then ignore your emails. I couldn't even find a phone number to call since it's all hidden.

AVOID AT ALL COST.

I ordered from them and never received my package. It was supposed to arrive and never did. Looking at the reviews they take your money and you either never receive the product or once you do it's such poor quality that it's laughable. The tracking that I have is fake and is confusing. Shows up with UPS but they said they transferred it to USPS and the order is in Pre-Shipment and still pending. Going to report my bank account for fraud cause they took my money.

I have boughton from them twice the first time they said it didnt go thru, paid again and never received my product. They got pd 2xs no products
I bought from them they said they never recvieves the payment. I paid again and my credit card was charges 2 xs and I never received no product.

I placed an order on January 30th. The site stated delivery between 1-5 business days. I have yet to receive the product I ordered.
After placing my order and waiting I still have not received my order. I have tried contacting the company via there email and also through social media but have not gotten a response.

I have purchased from this site 7 days ago with rush shipping and have not received a tracking number yet. Valentine's Day is on Friday and I need it.
On February 5th I have purchased from this site 7 days ago with rush shipping and have not received a tracking number yet. Valentine's Day is on Friday and I need it. My order number is ***.

I received an empty box where a galaxy rose should have been.
Receive an empty box

My packaged arrived with only half of one of the two items I ordered.

I ordered 2 items off the posted website, and paid for the rush processing/shipping to ensure that the packages would arrive in time. I have only reviewed part of the one of the two items and have now reached out to the company five separate times to resolve the issue. I have yet to get a response but continue to get promotional emails and texts from the company. The address in Beverly Hills does not correlate with the return address posted on the package I did receive and when I called the store at the Camden Dr. address, I reached an entirely different florist who told me fake companies scam and copy his work all the time and to report this company. I cannot find a phone number anywhere and none of my emails, messages or comments on Instagram have been responded to. I want a full refund immediately.

I bought a galaxy rose, It was photographed showing the 24k symbol on the stem to imply it is gold. The item is a piece of plastic.
I bought a galaxy rose, It was photographed showing the 24k symbol on the stem to imply it is gold. The item is a piece of plastic. When I inquired about sending it back, they will only give store credit. Upon further inspection, all their items are photographed to imply they are made of crystal or gold and they all are pieces of flimsy plastic. I would not accept store credit as there is nothing on their site worth the $20 I spent on the Galaxy Rose.

False advertising the products on their website and falsely advertised 5 star reviews while deleting legitimate negative reviews.
This company deliberately misleads customers by falsely advertising their products on their website and with fraudulent reviews while deleting legitimate negative reviews from actual customers like myself. They refuse to grant refunds and have hundreds of complaints and disputes filed against them. They are a fraudulent business that needs to be shut down.

I purchased a bouquet of galaxy Rose's for valentine's day a week ago... was told I would receive tracking numbers in 1-3 days and havent recieved it
As I said otdered... charged 150 bucks which was taken from my account and I havent recieved my product or any contact when I have emailed them... looked online and now I see this place is a scam and I'm not the only one.... having my cards cancelled today

On 2/5/20 placed an order through doseofroses.com includes shipping & processing. Retailer has since failed to respond to any order status inquiries.
On 2/5/2020 placed an order# *** through doseofroses.com for total of $120.91 which included shipping & processing. Retailer had failed to supply product shipping update and order status. Reached out to retailer via social media accounts and direct messages but no responses provided since time of order.