Dose of Roses Beverly Hills Reviews (%countItem)
Dose of Roses Beverly Hills Rating
Address: 2025 Long Beach Ave, Los Angeles, California, United States, 90058-1021
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The midnight roses that I bought here at dose of roses over the weekend were breathtaking, I am still amazed at how beautiful they look in person.
My first time to order here at Dose Of Roses was a fun experience. I get to track my orders until it got to my porch, it was cool.
I so love the hue of my midnight blue rose and the suede box it came with was extra beautiful as well. Not that it was affordable but it's definitely worth every penny spent. Thanks dose of roses.
My room has a different glow with my newly purchased galaxy roses. Thank you so much dose of roses, the delivery was very efficient
Tiffany blue roses here at dose of roses are my favorite. The quality is one to beat, not so expensive too. Worth the price I have to pay.
Never received the product I ordered and have not received any response from customer support.
I ordered a Galaxy Enchanted Rose on December 4th that said 1-2 days processing and 2-5 shipping. On December 17th I received an email apologizing for delays, that they were anticipating a new shipment to arrive December 20th and would do their best to get orders fulfilled before Christmas. On the SAME day, December 17th, I also received an advertisement email from them with the subject line "order now and get it before Christmas," and saw that the product I was still waiting for was included in that email, which is clearly false advertising. I sent emails to support on December 22nd and December 27th with no response. On December 29th I received what I assume was an automated text saying "It's been a while since your last order, get 25% off with this code." So I sent another message saying how terrible their company was to work with and I just want an update. I didn't get a response to my message but received an email saying my order has shipped on December 30th. As of today, January 3rd, that tracking number just shows the label has been created and doesn't show any movement in 5 days.
This is to be a gift for my girlfriend, which I would've expected by christmas. It would mean more to me if the company just got their act together and fulfilled my order rather than the easy way out of just refunding me.
Since filing the complaint I have now received the package, however, still no response from the company at all to any of my messages to customer service and certainly did not deliver on advertised timeframe. Considering the advertisement I see from them on Facebook and through automated emails I'm still receiving, I would imagine many other people are going through a similar experience. The order came with a card that said you could get a $15 gift card by showing proof that you've left a positive review on certain websites, so any "good" reviews about this company I would imagine are just being bought this way.
I ordered this item on December 21, 2019 I paid an extra $10 for two day shipping I just now received the item January 3, 2020.
I ordered a gift for my mom paid a extra 10.00 for two day shipping and it was ten days late. I have already gone out and bought her another gift. They do not have any contact number to return the item or talk to anyone to discuss the problem at hand.
The only thing that I am looking for is a refund of what I paid for the item and shipping cost.
The order in question was placed on December 21, 2019, by the customer for our order
of the Galaxy Enchanted Rose. During this time, we experienced a high influx of orders
causing a delay in processing and shipment. The order was shipped on December 24,
2019, and delivered on January 3, 2020, by UPS. The customer claims that they
purchased for two-day shipping, however, our records contradict the claim as it shows
UPS Ground Shipping was selected. Under our "Returns and Exchanges" policy, we do
not offer full refunds to original forms of payment. However, since we did not meet our
three day processing period, we issued a partial refund of the order toward the shipping cost. By submitting an order with Dose of Roses Beverly Hills, the customer has agreed
to all policies and our complete Terms and Conditions
I decided to cancel my order, I sent a request for a cancellation and refund within an hour. I was still charged and sent the product
I ordered a Enchanted Galaxy Rose on 12/23/19 and upon reading reviews I had second thoughts. I canceled my order through email and requested a refund and confirmation. I received an email stating that Dose of Roses support had received my email. However, on 12/24/19 and 12/27/19 I received emails stating that my order was being processed and eventually shipped. I was still charged and the product was delivered on 1/6/20 despite my request to cancel the order.
I would like a full refund and confirmation of my refund from Dose of Roses through email.
Document Attached
We have looked into the complaint and we were not able to locate any correspondence from the customer in regards to cancelling order ***. Our policy states we are not able to cancel orders at any time. Please see link attached https://www.dose-roses.com/pages/returns. However, the customer can return the item to receive store credit.
No customer service. Can't meet deadlines or return emails when email is only contact listed
I ordered a product from them about 14 days prior to Xmas with the promise delivery date of 5-7 business days. On the last day of those 7 business days I received an email stating they were behind and my package would still be received before Xmas. They shipped my product on the 23rd on the slowest means of shipping possible. Here it is Jan 1 and it still hasn't gotten from California to Virginia yet. I paid for faster shipping. I also attempted to cancel the product when I received the email stating it wouldn't be shipped in time. Got zero response from the company. They had no problem taking my money the min I made my purchase. But they couldn't honor anything they promised and my wife still doesn't have one of her Xmas gifts. When I took this to Facebook and made posts about my experience on Facebook. Instead of them contacting me and talking with me they chose to block me. This is not acceptable behavior
I want what I ordered on time and in one piece
The order in question was placed by the customer on December 13, 2019, for our
product of the Galaxy Enchanted Rose. During this time, we experienced a high influx of
orders due to the Christmas holiday causing a delay in processing and shipment. The
order was shipped on December 21, 2019, and delivered on January 6, 2020, by USPS.
Since we did not fulfill our three-day processing, a refund has been issued for the
shipping cost.
Product is not like described. Very cheaply made. I canceled same day they didn't and shipped weeks later. They won't respond. Want refund.
On Dec. 3 we ordered 2 Galaxy Roses from Dose of Rose. They arrived 3 weeks later and nothing like advertised. They were plastic and cheap looking with exposed glue bits everywhere. I have contacted them there day we ordered through Amazon to stop the order and get a refund and they didn't respond to me. I saw reviews, not filtered through their site, and they were terrible. We paid $44.89 total for the two Roses and paid through Amazon on the Dose website.
We would like a refund of at least one of the roses since they were very falsely advertised arrived very late.
The order in question was placed on December 3, 2019, for two galaxy roses. The
customer reached out to our customer service department and came in contact with one
of our representatives expressing their dissatisfaction with the product received. The
customer requested either a refund for one Galaxy Rose or a full refund if they returned
the items. Our representative responded with our returns process explaining that once
the items are returned, store credit will be issued. Under our "Returns and Exchanges"
policy, we do not offer refunds to original forms of payment. The customer did not
respond. By submitting an order with Dose of Roses Beverly Hills, the customer has
agreed to all policies and our complete Terms and Conditions
I placed an order on January 8, 2020 and received an immediate acknowledgement that my order was getting ready to ship. That is the last ever I heard from "Dose of Roses", wrote to them 5 times including through their website, they never answered and of course I never received the flowers either. In my opinion this is a complete SCAM, trying to bury the real (negative) reviews with many highly positive ones, which of course cannot be verified. It is in the best interest of this company to try to deceive potential customers, those who leave negative reviews on the other hand would have no reason to do so other than to help others not get scammed. STAY AWAY.
I have everything with me now, my items arrived perfectly safe, no missing items. Thanks Dose Of Roses, you guys are the best!
I feel like my room is incomplete without a bloom box in it. My second rose arrived earlier today. Thanks for the convenient services, I never worry when I order from you guys.
Love the flower arrangements, well thought of and pretty classy. The boxes are as wonderful too. I looked at other shops and nothing is equally as pleasing.
I woke up today and saw this huge bouquet on my bedroom with your shop's tag om it. It was so beautiful, it just brighten up my day. Apparently my boyfriend got it for me. I see he has good taste. More power to you guys.
Delivery is pretty cool, no delays. My items are packed well too, I love the little bows to it. Thanks, dose of roses. Will be back for more.
I just bought the perfect gift for my sister last weekend. Got 20% off my golden yellow bloom box, so worth it. Thanks, DOSE OF ROSES.
We were watching the sunset yesterday, my boyfriend and I. After a while, he surprised me with this wonderful midnight blue rose in a glass. It was really pretty. Thanks guys!
The white bouquet that I got last weekend was a pure delight. I couldn't ask for more, it was everything I hoped for. Love love every detail.
My LED roses are just glowing on my vanity table and I'm enjoying my time looking at it. My new additions will be arriving tomorrow, can't wait!