D.R. Horton America's Builder

At the time of Ms*** visit, both Lot and Lot were available for purchase. Both Lots featured our home plan number 2538. MrRasmussen provided Ms*** with a price sheet for the community, which listed the “starting from” price for plan 2538, which was $442,789. That was the price of Lot 95. Lot was the lowest-priced plan due to its location adjacent to power lines. Lot was priced at $485,because of its more desirable location. At no time did MrRasmussen indicate to Ms*** that the price for Lot was the same as the price for Lot 95, and our price sheets clearly indicate that the price listed for each plan is the lowest-priced home for that plan. We are sorry that Ms*** misunderstood the “starting from” nature of the price sheet Sincerely, Terry M*** *** ** *** * *** *** *** *** *** ***

This company has lied on the previous complaint stating we have come to an agreementWe have notWe asked for a retaining wallBut were denied after two other estimates state we need oneThe manager came to the house and was extremely hostile screaming and yelling. We also has several other rewind on the website that remain to be addressedWhen I spoke to *** on the phone he stated he hasn't even got ahold of the landscaper to schedule the repairsToday April 27, Revdex.com*** ***
*** *** **
*** ** ***
Dear *** *** :
This letter is in regards to your complaint submitted on 4/17/12:06:PM against D R HORTON INC and assigned complaint ID ***
The business response is either below or attached. You have calendar days to submit your response back to the Revdex.comIf no response is received, we will assume that your complaint has been resolved
The text of your dispute may be publicly posted on the Revdex.com website (Revdex.com reserves the right to not post in accordance with Revdex.com policy)Please do not include any personally identifiable information in describing the nature of your complaintBy submitting your complaint, you are representing that it is a truthful account of your experience with the businessRevdex.com may redact your complaint to protect privacy rights and to remove inappropriate language
If you have any questions, please contact us at *** between 9:a.mand 4:p.mor by email at [email protected]
Regards,
*** ***
Dispute Resolution, Ad Review
*** *** ***
MESSAGE FROM BUSINESS:
We have arranged for landscaping repairs to begin on Tuesday, June 16th and should be completed by EOD Friday, June 19thWe advised Mr* *** ***, who was given as the contact person for Ms*** of *** *** ** *** *** *** *** *** of this today and he accepted the start date and plan of action We trust once the repairs are completed and confirmed to have resolved the situation, the case can be closed as resolved *** ***Warranty Dept Mgr

Our response to this customer was that the reason for their clogged drain line was due to excessive paper towels that were removed from the sewer line by the plumberOur Area Construction Manager called them and explained that to themThis information was given to us directly from the
plumber who removed the clog….It was not due to tree roots as stated by the customerWe consider this matter closed *** David LGude Vice President of Construction Operations Tampa/Sarasota Division D.RHORTON America's Builder

We appreciate the customer reaching out via the Revdex.com and have escalated the matter to the appropriate contact for resolutionA representative will be reaching out shortly to schedule a visit to their home

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.The builder had me have my concrete torn apart, as they had left one of the pipe to irrigation system unglued and it would flood my backyard I would like this to be kept open until they have compensated me for itAlso, they fixed Floor Molding alignment with caulking, and the caulking shrunkI have informed the builder of that caulking shrunk, and am waiting for them to fix it
Regards,
*** ***

Mike ***, Construction Manager for Montgomery and Tuscaloosa, met with Mr*** on Friday 05/22/to discuss his concerns and issues. Generally Mr*** has had a good experience with D.RHorton with the exception that the contractors for the flooring company were unable to
communicate well in English We will handle this situation for the remaining work orders by having a supervisor for the flooring company, who speaks English, be at the appointment From this meeting on 05/22/15, we are issuing work orders to address flooring, tile and grout issues including the stretching of the upstairs carpet. We also will be issuing work orders to address a cabinet issue and heating/cooling issue. These work orders address all of Mr*** current concerns. The work orders will be a priority and will be scheduled to be completed by Friday 06/05/ Thank You, *** *** Customer Service Manager DR Horton, Birmingham *** *** *** ***

all pending items have been complete

To who it may concern, The Earnest Check Refund that Mr*** is referring to is returned only when a buyer cannot obtain financingOur contract clearly states and explains the financing contingency and EMD check refunds He chose to walk away from the purchase of the home on the day of closing due to suggestions made by a home inspection report. His realtor was emailed the engineered report that clearly stated that the tonnage was correct for the HVAC system on that particular square footage homeWe have never had issues before using that size HVAC with that plan We would have completed the other items on the report if he would have given us a chanceWe did not receive anything in writing nor did we sign anything stating that we would replace the HVAC system SINCERELY, *** ** *** Area Sales Manager, MS DR Horton Homes

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1*** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** *** *** *** Their response is being rejected, especially since no one came to see the yard! *** called *** the supervisor, *** never came to see the lawn, nor di anyone else Our lawn was taken care of completely It is not a fault of ours that they did not seed the entire yard, hence the multiple areas that are still dirt and rock Nor is it our fault that we have bluegrass sod in front of our house and rye seed in the back, giving us two different colorsI think that it is absolutely absurd that DR Horton is going to tell you that our lawn needs to green up, as there is nothing but dirt all over our yard! And, seeing as we have the greenest front lawn, as well as very green areas of grass on the sides and back, we definitely watered and took care of our lawn...which a lawn company did come out and seeIt is not acceptable that DR Horton is going to put us at fault They must come sod our yard, as a yard that looks the way it does is for sure not good business!

We worked with the homeowner to address his concerns and confirmed all assigned contractors completed the repair work requestedWe will contact the customer to address to discuss what, if any remaining concerns he has

Complaint: ***
I am rejecting this response because:Rep was out with HVAC personal, however no remediation was done or scheduled Rejecting back pending actual repairs
Regards,
*** ***

In reference to above complaint, our local construction manager has contacted and met with the homeowner. Materials for the hardwood repair are on order, and the roofing company has been contacted for the roof repair Thank you, *** *** Customer Service Manager- Carolinas
Division

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
While we find this satisfactory for this portion, we want to continue this path for the duration of out warranty with DR Horton
Regards,
*** ***

This is in reference
to complaint ID- *** response dated received for the address Squirrels
Nest Court. It is intended to show due
diligence and resolution for the issues listed.Our warranty process,
as explained to Mr*** consists of a day visit and an month
visit to
correct warrantable itemsIn the event an emergency occurs the emergency
contact list is located below the kitchen sinkWe will make this one
time exception and have the warrantable items corrected as quickly as possible
Please allow weeks for scheduling.We hope the
communication and steps taken has resolved any concerns or issues that were
presented

*** *** *** *** *** Thank you. In response to complaint# *** DR Horton apologizes for any delays in scheduling the initialreview for this customer, the customer has been contacted and an appointment has been confirmedand set for the customer for 9/1-for review services
After the review takes place and warranteditems identified we will schedule the main appointment swiftly with the customer

We’ve been actively working with the homeowner to address his concernsUpon completion of repairs, the hurricane came through and he identified additional concerns, which delayed our confirmation that all open items were addressed as we did not want to ignore the items he recently brought to our attentionNow that we’ve addressed those final items, I can confirm that all pending, warrantable repairs on this home have been completed, and the final work is being scheduled todayThanks, ***

The customer has been provided with a closing date

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
I have spoken with Ms* *** however have not received the manufacturer's report that she stated that she would email me as of 6/27/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute YET! It will be resolved if the repairs *** *** proposed are done correctlyThen we will be happy to close the case
Please enter your reason(s) for rejecting the business response below
This response is not to say we do not accept or will not let *** *** D.RHorton's construction manager perform repairsThis response to let the Revdex.com know that we had a conversation with *** and we are waiting to see if he follows through with the repairs as he stated yesterdayFeb 17, 2016, when he visited with us and went into our attic to see our concerns.*** the building inspector, did not show up for the meeting as planned and we were told by *** that the permit department does not want to get involvedEverything we said in our complaint was truthful but we do concede that our wording about replacing the sheathing may have sounded like we were implying hat the entire roof needed to be replacedThis was not what *** the inspector, told usHe said the sheathing where all of the 2x4s were beat in should al be removed and redone for piece of mind as we don't know what shingles were damaged and also the 2x4s where not nailed to the truss nor was the sheathing nailed down to the rafters.With that all said we enjoyed our talk with *** LeffertyHe proposed something that no one else has proposedHe said he would personally come out and oversee his workers install 2xrafters in all the locations where this roof is not to code, different locations; the rafter span all the way from the top to the bottom of the roof is more than inches on center, minimum building code for this 24/sheathing. *** said he would have his workers go to all the shingles that were possibly damaged by the 2xbeing beat in and re-nail them, claiming that even if there are nails that were pulled through the shingles he can just re-nail the shingles without any worries about the integrity of the shingles being compromised He will also install hurricane straps in places, remove some hip shingles and properly nail down the sheathing that was never nailed down, and fix places were 2x4s were installed and the sheathing is sticking up because shingle nails are preventing the sheathing from laying flatHe will also have his roofer cut out the felt on the ridge vent so it will vent properlyFinally, he will have his workers repair another sagging sheathing board in the front of the house AND nail down the roof vent in the back of the house that was installed a few months ago and was installed without any nails on the bottom of the vent. As long as *** has his framers and roofers perform all this work properly we will be VERY happyWe will be waiting to hear from *** and hopefully we will get all this behind us*** seems to be a better representative for D.RHorton and he seems to know his businessWe are optimistic and look forward to letting him perform these repairsWe will be happy to close this case if everything he promised comes to pass
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
I have had a meetingThey are trying to downplay the things that where done wrong during construction by insinuating they can be fixedMany on the items that I have a lot of dissatisfaction with would take major renovations to fixI am not satisfied at this point and they have not made any suggestions to fix the major complaints on my list