D.R. Horton America's Builder

Our records indicate the home was closed on 12/30/and the claim regarding landscaping was received on 7/23/2015, outside of the 30-day warranty coverage period for installed landscapingWe regret this is an unwarrantable item per the terms of the warranty contract

A D.RHorton Warranty Manager is meeting with *** *** on Friday

D.RHorton has sent a work order to the landscaper to schedule an appointmentWe are currently following up with them to ensure they schedule an appointment with the homeowner

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. There are still issues to be resolved, like a leak somewhere behind the fireplace next to the fresh air vent, but the Superintendent is working well with us to ensure that they are taken care of as well
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
I an appointment scheduled to have the QC from the tile installation company come look at the shower So far, their indication is that they will only re-caulk the shower, which has been done two times already over the course of year I have not been contacted to schedule an appointment with a landscaper to come look at the back yard and drainage issues
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Again, we submitted several warranty request in regards to our front porch stairs and our driveway and no one got back to us until the latest request when we were told we were out of warrantyA builder cannot continue to ignore our warranty request until we are out of warrantyThis is FRAUD! Not to mention the reason our stairs and driveway is drifting from the house is from the incompetent contractors that DR Horton hired to do the job, they cut corners and did not meet code or standards of State and Federal laws for constructionI am very disgusted in the craftsman ship of the concrete work and the responses from youYou do NOT stride for quality work or satisfactions of your customers, if this was the case our issues would have been resolved within the first correspondenceWith tons of new home builders the competition is fierce and I will never purchase a DR Horton home againI will also make sure the public is aware of how you conduct businessYou are a fraudulent company that cuts corners to keep cost low. As I previous stated, I am very dis satisfied and I will be taking this to courtA court of law will uncover and unleash your horrible business standardsSo will this Revdex.com complaint, since it's public knowledge.
Regards,
*** ***

We sincerely appreciate the customer's patience regarding the concerns with their homeWe have been in communication with the homeowner and a representative visited the home to address their outstanding concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory as long as our meeting Friday goes well and all Items get fixed not just the warranty Items but All punch list as well. They seem to be only focusing on the Warranty Items!

Complaint: ***
I am rejecting this response because: The situation has not been resolved in fact it has gotten worse*** *** *** *** did come out on November 14, (4) Representatives showed up to our home a 3p.mto inspect the unitTwo of these men claimed to be with *** but could not provide us with a business card showing they were with *** when we requested oneThe men also came with a packet they were trying to fill outThey stated this packet was for the engineer that was scheduled to come out on the 28th to re-look at the unitThe fact that *** *** *** *** was filling out the packet for the 3rd party engineer with all of the readings they were taking on the unit on the 14th negates any observation the engineer would have had on the 28thThis also creates bias and negates the purpose of the engineer being a 3rd party in the first placeIf the two are working together the engineer is not a independent third party without biasAdditionally, upon the inspection we were not told what was wrong with the unitWe were instead told they had found some "things" that needed adjustedWhen we asked specifically what items were found that needed repair we were advised they had been instructed not to relay the information to us(Addressed in attached email to/from *** *** ***, supervisor who was supposed to handle this issue)We did not receive a follow up call from *** *** *** *** until the 16th of November despite repeated attempts by myself to get answers from *** *** the ** *** Representative who was not in my opinion willing to provide or seek information for me in reference to the issue as noted in the email communicationUpon follow up we were told by *** *** *** *** the blower need replaced and they would upgrade the furnace as a "courtesy" and refund us in overages for utilitiesWe asked to have this in writingI have attached their response aboveFeeling very uncomfortable with the situation and the fact that *** *** *** *** refused to disclose to us THE HOMEOWNERS what was wrong with our home on the day of the inspection we sought and outside opinion and contracted Air Serve out of *** *** to inspect the unit. As you will see per the attached email from *** *** *** *** they continue to claim we expect to much out of our unit and state the only thing wrong with the unit is the "furnace size and the blower"However per our independent inspection: Outside Ac unit is a ton Ac unitInside evaporater coil is a ton coilThe furnace is a 45,btu furnace with a ton drive furnaceThe upstairs unit is a ton systemBut has a ton drive furnaceThe installers accidentally flip flopped the furnacesThis will never workThe downstairs unit will not cool properly in the summer and the compressor will fail early in the life of the unitAlso the heater will never heat the downstairs because it is not big enoughBtu wiseIt needs a btu furnace for the downstairs with a ton drive*** ***.It is my opinioin that *** *** *** *** KNEW they crossed these units when they inspected our home on 11/14/and MALICIOUSLY tried to hide this information from usAs their own report mentions NOTHING about thisNor does it mention that the unit will FAIL earlyIn addition *** *** *** *** fist claims to not know specific dates but then claims to know the specific temperatures of non-specified datesI believe this company was negligent on its install, negligent during the admitted calls to our home, negligent in not charging the unit properly on two occasions and negligent in not disclosing the proper information and purposefully and willfully trying to hide the information in an effort to deceive us "the homeowners".In summary I believe this unit was NEGLIGENTLY installedThe units NEED REPLACED COMPLETLEYWe were advised by the independent inspector we had come out that the condensor will have damage due to the units running for nearly a year while criss crossedThe report clearly states our units will FAIL EARLY due to this errorThis needs fixed IMMEDIATLEY as we have also been informed our home will NOT HEAT properly when it is time to turn the heat on and we do not want to suffer through the financial hardship of HIGH GAS bills in addition to the electric bills we have already suffered through for nearly a yearIt should have not taken this many visits to solve this problem!Additionally, the carpet company did show up on November 10th and instead of replacing the carpet as promisedThey patched the carpet in various spotsIt was tacky and ridiculousAfter the site manager and supervisor for the carpet company came and looked at it they agreed it was done incorrectly and they have scheduled to no replace ALL the carpet in the home this week THE DAY BEFORE THANKSGIVING... The dishwasher door was fixed when a man came and moved ithe stated it needed and adjustmentWithin days the dishwasher door began to stick when we try to close itWe have requested this be fixed again to the site manager.The trim to the cabinetry has never been reapplied to the cabinets and is still currently sitting on my counter. Since this time we have had moisture and mold form around our back door*** *** *** came on 11/10/and determined the frame needed to be replacedThey started this process but cracked the fram upon finishing the installThey stated they would be back to fix the door but have not returned as of today Lastly, we thought there was moisture build up in between our ceiling and wall to our shower as the paint began to bubble up at the joint*** showed up to investigate and upon entering the attic determined there was no leak but instead the sheet rock to our ceiling had been cut inches to short and then taped with mud tapemudded over and paintedas there is not actual ceiling connecting the wall to the jointJUST TAPEthe tape and paint began to fail due to the moisture from the showerWe were told they would have to give the pictures and the information to the site manager and they would get back with usWe have as of today heard nothing in reference to this repair. Additonally, we still have not receieved a single peice of paper showing any warranty request has been made or submitted despite our numerous requests. I think this is enough information to show this situation has not been resolvedThese items have not been completed and we are very unsatisfiedI would like to be contact by a ** *** REPRESENTATIVE THAT HAS SOME AUTHORITY TO RESOLVE THESE SITUATIONS, as of yet I have never receieved a phone call or apology from a single representative associated with the company. Regards,

Given the work has already been completed on the landscaping the resolution will likely be in the form of a reimbursement checkAn amount that is fair and will satisfy the Homeowner’s is what we would like to meet with *** about on June 7th We will also be discussing her concerns
regarding the flooring. We have some work orders that have been signed by the homeowner stating that a portion of these repairs were completed (kitchen area)The area in the Master Bathroom we do not have a signature from the homeownerWe do have multiple witnesses that were present at the time this issue was discussed with the Homeowners and they all agree that we did offer to fix the floor in the master bathroom areaWhen the repair process was explained to the *** the response was to not proceed with the repair as they had plans to remodel the bathroom, with tile flooring, in the future anyway and they would just handle it then. If this is still an issue we will review it with *** and make any necessary repairs promptly. If *** does not want us to perform the repairs we can discuss alternative ways of resolving the concern in a way that would be satisfying to *** In summary we do feel some responsibility for these repairs and are willing to be fair and professional in meeting our warranty obligations. We will meet with *** *** on June 7th and agree to a resolution that will satisfy both parties *** *** D.R.HORTON

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***They did the bare minimum and I still have outstanding issues
Regards,
*** ***

Please accept this correspondence as D.RHorton's reply to the Revdex.com with regard to the abovereferenced complaint.Mr*** my apologies for not contacting you soonerI am still waiting for the City of Conroe to sign off on ourproposal to address your drainageIt must be approved by them before any work can be doneI know that ourCustomer Service Representative has been working with you to resolve the warrantable items that need to becorrected*** *** *** has inspected your foundation and the results should have been sent to youon 8/31/or shortly afterWe received them on 8/31/Based on the readings and the gu idelines set forth bythe ASCE, your foundation is well within the accepted tolerancesIt is actually one of the most level foundations 1have seen readings onAs far as your other outstanding items you mentioned, I need to come look at them so candecide what needs to be done with any items that are warrantableI will put these items in writ ing for you toreviewI look forward to meeting with you on our scheduled date and time that you and I agreed to during ourphone conversation earlier today so we can get all of your concerns addressedThank you- *** ***

I am writing in response to complaint attachedI have reviewed all of the documents that were signed by Mrs*** and have went over this case with my teamWe do not cover any landscaping after closing if not listed as an issue on the
orientation walk through prior to closing, however, with the situation being that we are almost finished with this neighborhood, we are going to address this issue and replace the palm treeThank you for sending this over and as always, please let me know if you need anything else Thank you, *** *** Construction Manager DR Horton Myrtle Beach

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute.I received a call from Stansil Drywall yesterday(2/29)They seemed very confused with everythingI asked if they needed a copy of the inspection report, but they stated that they already were sent a copy by DR HortonIt seems as though they wanted to come out and caulk around missing stone veneer mortar and around deteriorated trim boardI asked them about that, they hesitated and then they stated that I was right and someone else would need to come out firstThey stated that DR Horton did not mention anything to them about the deteriorated trim board etc.,even though they had the inspection reportI asked them why I am the one picking these things up not being a contractor myself, and why it has not been picked up by someone beforehand... They then stated that they would only complete the caulk repairs, and they would not complete any repairs to the stone veneer, or the deteriorated trim board on the dormer that was not originally caulkedPer their conversation both repairs should be done prior to them going out. The missing mortar on the stone veneer needs to be patched and then caulked first, and the trim board needs to be replaced on the dormer firstI told them they really needed to get in touch with DR Horton and figure out a better way of scheduling around the other contractorsThey stated they were going to get back in contact with DR Horton to discuss
Regards,
*** ***

Please accept this correspondence as D.RHorton, Inc.'s ("Horton") third response to the BetterBusiness Bureau ("Revdex.com") with regard to the above-referenced complaint.I emailed Ms*** about this situation todayBelow is the contents of the email.All the warranty work has been completed at the address aboveIt is ourunderstanding you would like to be reimbursed for some/all of your expenses youincurred related to this matterIn order for us to consider reimbursement we willneed copies all the invoices you paid, proof of payment to your insurancecompany, and everything the insurance company paid forPlease feel free toemail me the information or send it via regular mail to my attention at the addressbelow in my signature line.Thank you for giving D.RHorton the opportunity to respond to this complaint.Best Regards,***Legal AssistantD.RHorton- America's Builder

All homes built by DR Horton in the Picket Fences neighborhood have been built to or have exceeded any local municipal codesThis would also include drainage of storm waterMore specifically, homes built by DR Horton have been in explicitly inspected by the Town of Port Royal for proper
drainage practices Please let us know if further information is needed Regards, *** ** *** Customer Service Manager D.RHorton - America's Builder

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is partially satisfactory to me. The response does not explain why this happened in the first
place, nor does it state that they have instituted a corrective action plan to ensure it does not happen to another customer. Moreover, the company did not actually provide me with written details showing me what the rates were prior to my complaint. They just stated that the rates were higher. I would have liked proof of that claim
Regards,
*** ***

Our customer service rep is attempting to contact for access to the home