D.R. Horton America's Builder

DRHI would like to meet on site and review the items of concern

DR Horton will provide the window and offer to replace the existing window but will have to remove the brick ledge and replace it. We will then have to caulk the interior and exterior as well as provide any touch ups as needed Per our previous phone conversation please call us to schedule *** ** *** Director of Customer Affairs

This letter is in response to the roofing and siding repairsThe roofing repairs were completed onyour home in August The siding repairs were delayed due to the weather to be completedspring as communicated to you by the D.RHorton representative in the fall ofTheD.RHorton
representative is meeting with the siding trade on 05/07/at 10:AMThe sidingrepairs will be scheduled and D.RHorton will advise you of the time line for completion.*** ** *** ***Construction ManagerD.RHorton, Inc.-Minnesota*** *** *** *** ***
*** **

This email is in response to the attached complaint received from Mr*** whom resides in our Sevilla community in Elk Grove CaliforniaMr*** was contacted yesterday to schedule the owner of the plumbing company out to perform an inspection on the toilet in questionThis morning the
toilet was pulled so we could camera the line to ensure the pipes were clear and there were no possible breaks in the lineUpon completion of the camera which showed the line was clear and free of breaks the wax ring was replaced and the toilet was reset If there is anything further please let me know Respectfully, *** *** *** *** Customer Service Area Manager DR Horton America's

We have been in communication with the customer and although the issue was a non-warrantable item, which the customer understood, the division has offered to fix the issueThanks, ***

We will be in contact with homeowner to evaluate the situation and see what both parties can mutually agree upon. We will let you know as soon as the update is available *** *** Customer Service CoordinatHorton

Our *** *** * *** ***, has met with *** *** at her homeHe has scheduled the items to be addressed with our *** ***, and should have them completed within two weeks

I meet with the customer yesterday 7/7/and inspected the issueWe are making plans now to address the issue 100%

I spoke with Ms*** on Friday, June 3rd and have resolved the issueWe agreedto replace the foyer carpet with material from the master closet and replace the masterbedroom closet with new carpetIf you have any questions, please do not hesitate tocontact me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** *** Dear Ms***This letter is in response to my complaint filed with the Revdex.com against DR HortonI amrejecting the response because I still feel that DR Horton is responsible for the damagesThere wereseveral details about the incidents that were not included in DR Horton’s response to my complaintIhave attached a copy of the original letter sent to DR Horton on August 6, outlining the specificdetails of the events.As indicated in the original letter sent to DR Horton, I was not given a list of preferred contractors by DRHorton with my warranty packet as I was supposed toIf I had been given this list, I would not havecontacted another plumber initially*** *** also confirmed that this list was not placed in theinterior of the kitchen cabinetI was only sent this list after the incident on July 29th by DR Horton andhave the postmarked envelope to show when it was sentIn addition, I believe this is now consideredstructural damage since it affects an entire island in my kitchen, and therefore is still covered under thewarranty

Thank you for the opportunity to further respond regarding this matter. A representative of D.RHorton's Phoenix Division has been in direct contact with the homeowner and we believe that a mutually acceptable resolution of this matter has been negotiated directly with the homeownerThe
homeowner’s repairs are scheduled for next weekWe will also be following up with the homeowner once the repairs have been completed to confirm their satisfaction Please let me know if you have any additional questionsThank you *** *** *** Customer Service Coordinator

We have checked the floor and it was installed properlyAccording to our warranty guidelines, a squeak-proof floor cannot be guaranteedLumber shrinkage as well as temperature and humidity changes may cause squeaks

The division apologizes for mistakenly processing the customer's deposit checkThe refund is currently being processed and the customer should receive it within the next two weeks

Please accept this correspondence as D.RHorton's reply to the Revdex.com with regard tothe above referenced complaint.We will add drains to the right side of the yard and replace the dead/damaged sod that is in question.Our customer service rep *** *** is contacting Mr***
today to schedule the work

We are in communication with the homeowner and per her request, the only remaining item is replacement/order of a shelf, which is being delivered on the 23rdThanks, ***

A warranty manager will be reaching out to the customer to further discuss

We are in communication with the homeowner and have requested photos regarding their concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
This is no response to all of all my time wasted and the awful craftsmanship The builder is completely unacceptable There are several issues If anyone read my letter it clearly stated everything When am I going to get compensated for all my time off work to deal the incompetence and carelessness There still are holes in ceiling lanai Paint all over lanai glass door Cracked tile Cracks in ceiling Hurricane bolts cemented in ,unaccessable Bathroom counters carelessly scratched deep. This is all more awful issues not even dealt with yet I have spent countless hours of my time and still have tons of issues When do I get compensated and stuff resolved There response was not even answering and concerns The only issue somewhat addressed was they are gonna finally fix the incorrectly installed microwave After taking it in and out three time ruining the cabinets they finally understood They are installing microwaves so that owners can't even change the filters in them Unbelievable, besides steaming all over the above cabinets.I want answers from them No one seems to care The company so big no one cares anymore is my guess This was the worst choice I ever made Many of the other owners agree and have tons of issues too
Regards,
*** ***

RESPONSE: Brick and Stone veneers are not structural components of the homeThe warranty clearly states this is not a warranted condition for homes past year coverageThe homeowner should refer to the RWC Year New Home Warranty book Section thru I am very sorry but we must
deny Mr*** request for warranty repairs *** ***

Our Corporate office received a letter from *** *** on November 28, 2016. Our Warranty Manager called the customer on the same day and scheduled a visit for November 29, 2016. Mrs*** was home for the visit. From our review, it looks like the customers have some tile
coming loose throughout their home. We are in the process of scheduling inspections to determine the cause and proper remedy of the situation