D.R. Horton America's Builder

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.As of the time Mr***
wrote this response to my complaint I had not been contacted by DR Horton
regarding the issues I statedIt was only after several calls to the
Tampa/Sarasota Warranty office that a rep called meThis rep first insulted me
by say I'm "harassing" DR HORTON reps with my calls when the only
reason I continue to call is because no one is responding and at this point I'm
tired of leaving voice messages and not receiving a follcall.
My next issue is that
when I put in a warranty claim I requested DR Horton communicate with me via
e-mail because that works best for me and the rude rep that called me on 7/7/
said he would follour phone conversation with an e-mail in which he has
not done as of 7/8/10pm EST.
Also, per the rep that called
me on yesterday DR Horton is only taking half responsibility for the damages
done to my home as a result of a claim that was placed well within the warranty
time frameI purchased my home March the complaint was put in July
so this ongoing issue is a result of DR Horton's failure to hire competent
contractors to complete the job first off and secondly DR Horton fails to
follow up and make sure the people they are contracting the work out to is professional
and timely.
I will not accept a half
job point blank periodThe roof, mold, dry wall damage and electricity needs
to be fixed and inspected before I will be satisfied with DR Horton and the way
they have chosen to handle this situationThe fact that DR Horton reps would
try and make it seem as if this is in some way my fault is out right ridiculous
and I will continue to call and seek outside help on the matter if DR Horton a
multi-billion dollar company continues to deny me, a single mother of two kids,
working hard everyday to make a living, the curtesy of having a safe home with
all working components as I “thought” I purchased.
Regards,
*** ***

We are in communication with the homeowner and will be meeting with them at their convenience to review their concerns

Re: *** The customer will need to contact RWC, as we follow their guidelines

Complaint: ***
I am rejecting this response because:this is the first I heard about Fridayfrudsy will not work for me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response be *** contacted us on Friday 09/16/and discussed the progress that has been made and the issues that still remainI understand that D R Horton would like to close this complaint as quickly as possible, but I am requesting that if possible we keep it open for a little longerThe Dead Sod was replaced 09/12/where workers had damaged the insisting sodThe Ceiling was textured and repainted and completed on 09/15/( But in the process of re-texturing the ceiling the crew damaged cabinet panels and scared the granite counter tops, repairs to these issues are incomplete at this time.Drainage Swell has not been completed, plus their is a pending issue on type of sod to be put down after the Swell is completeWe have been told by the builder and the lot grader /designer as well as others, that D R Horton put down Bermuda grass and this type of grass does not grow in the shade, well the north side of the home get's little to no sun, this was a know issue by the builder at the time the sod we originally put down.Home was cleaned after texture crew and painters completed their work 09/16/We appreciate the issues that have been given attention and repaired, but as you can see the issues have not been fully resolved as of 09/17/We feel it is still a little premature to close out issue at this time.
Regards,
*** ***

Please
accept this correspondence as D.RHorton, Inc.’s (“DRH”) response to the
Revdex.com (“Revdex.com”) with regard to the above-referenced complaint I apologize for the difficulties *** *** feels
she has encountered while attempting to resolve her concerns. I assure you
that DRH strives to provide
quality service.It
is my understanding that *** *** successfully closed on this property on or
about December 30, 2016. *** *** has
contacted the division regarding the garage door to her home previously through
a customer service request. As a result
the division is in communication with *** *** in order to move towards resolution
to her request.I appreciate the Revdex.com providing me
with an opportunity to respond to *** ***’s complaint and its attention to
this matter

The Ac is back on, however we still are having issues with the noise. I have been in contact with the homeowner regularly and our last conversation I let her know that we have a *** (AC manufacture) rep coming out to inspect the unit

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute.As they are currently working on scheduling (nothing has been scheduled yet) to fix my issuesOnce they are all fixed this complaint will be resolvedI do not have a time frame of when it will be completed as of 10/18/
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***

We are in communication with the homeowner and vendors are scheduled to visit their home on the 15th to discuss warrantable repairs for his homePer our conversation, a shower door will be installed

In response to Revdex.com complaint *** Director of Customer Service, *** *** is scheduled to meet with the homeowner on Friday 4, to inspect the items in question. A determination will be made and if any repairs are needed will be scheduled Thank you,
*** *** Customer Service Assistant/Warranty Coordinator D.RHORTON America’s Builder

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
Scott Murphy

*** *** first received a warranty request in October and was unaware of any prior roof concern from the customerPer the roofing contractor's evaluation, the roof sustained storm-related damage and an estimate for repair was provided; however, the repair is not covered under warranty per the terms of the *** manual

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below. The mail box was not installed correctly from day one and the lid should not be coming offWhen I moved into home I notice the rust and the faulty mailbox and notified DR Horton back in July and Aug This has been a year and this is not a customer issue but a builders issue
Regards,
*** ***

Response to complaint ID#*** I have talked with this customer and am emailing her a report from the manufacturer that there are no manufacturer or install defects with the carpet in her master bedroom. Seams can be visible Thanks ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory at this time
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11413462, and find that this resolution is never going to be resolved

Dear Mrs***
Please see our response to Mr/Mrs*** complaint.In regards to the *** complaint per our contract all we
can do is go by what we have in writing. If this is not the home they
wanted
and are not 100% happy with the home then we will refund all their money
to them. Many buyers settle for a different plan as they do not want
to incur the price increase that happens due to the sales volume and ever
increasing construction costs. They want to lock in at today’s price and
therefore settle for a different plan.In *** *** we do sell out of most popular plans
quickly and those plans are sold on a first come first basis. Our contract clearly states verbal promises and commitments
cannot be part of our process as everything we do we do in writing and our
completion dates are estimates until we reach some major milestones.Paragraph If the *** want to see if other plans are available they
are welcome to do so but those homes are sold at current pricing, or we can
refund their monies back to them.The sales agents have gone above and beyond in their
communication and ive attached a few emails below

Complaint: ***
I am rejecting this response because: I have been dealing with them for a long timeI hear talk but that is not getting my home fixedAction in needed ,
I am tired of DR Horton smoke screening and prolonging what should have been done November last yearBecause they spoke with me is not considered taking care of the problemI have received many many promises from them and absolutely nothing happensWhen and if any physical action takes place I will notify youDR Horton has answered the Revdex.com with the same statement three times before and still nothing has been doneI want action....I've had enough of talk
Regards,
*** *** ***

The earnest money deposit from the ***’s was submitted to our division office along with a signed contract. The procedure it to cash the check once the contract had been ratified. The ***’s did ask to cancel the contract and the sales agent informed the buyers that he would hold
the cancelation form for a few days in case the buyers changed their mind *** *** apologizes for not getting the earnest money refund to the buyer sooner, but will issue the refund in the amount of the earnest money deposit within the next seven days

Dear Ms* ***This letter is in response to your letter to D.RHorton (DRH) pertaining to the above-referencedcomplaint from homeowners *** and *** *** (claimant), which the Revdex.com Fort Worth receivedon 12/28/2015.D.RHorton responded to the ***' emergency leak claim as follows:11/29/2015:
(Sunday) Claimant called Pacific Production Plumbing (PPP) pertaining to a leak in herclosetPPP sent out a plumber to investigate the leakClaimant said since it is so late and the water isturned off, to come out tomorrow.11/30/2015: The plumber made a repair to the tub spout opposite the wet area in the closet.11/30/2015: DRH Customer Service representative (CS Rep) received a Work Order (WO) noting a leakat this homeCS Rep responded to the leak that was al ready serviced by PPP Plumbing and contactedThunder and Lightning Services (TNL) for remediation and/or restoration leak repair at the *** home.TNL started the restoration work, set containment per the IICRC guidelinesHomeowner requested TNLto schedule for 12/Wednesday to continue the remediation work.12/2/2015: During the repair process, TNL and CS Rep found a leak at a Pex line fitting in the attic.PPP sent a second plumber out to make the repair at the Pex lineOwners had requested a differentplumberDuring the abatement process, homeowner on multiple occasions breached the containmentarea after being asked not to enterOwner was trying to take samples of the drywall that showed somemoldPer the owner's conversation with CS Rep, they had their insurance company out over the weekend.Owner's insurance company told the *** they were in good hands with the builder and the builder'swarranty.12/4/2015:containment.Air test performed by *** *** ***Could have problems with the owner breaching12/5/2015: Upstairs work area provided clearance to start the restoration workDownstairs needs tobe rechecked due to containment breached.12/7/2015: TNL scheduled to start restoration work for upstairs and set up downstairs for air test.Owner delayed work by requesting that it start 1-2/Wednesday instead of 12/7.12/8/2015: DRH VP of Customer Relations (DRH VP) called claimantDuring this call, claimantrequested to stop all work and have TNL remove the blowersClaimant said he would go through hisinsurance company and attorneyClaimant also said he was concerned with the electricity being used forthe dryersDRH VP said DRH would cover the costs used for electricity.12/9/2015* *** from the Claimant's insurance company called DRH VP to discuss the leak repairsJeffindicated he would check to see if the owners have a claim since they declined the warranted repairs fromthe builder.*** *** *** * *** *** * *** ** ***
*** *** * *** *** ***
***12/17/2015* *** and the DRH VP discussed a request from Claimant demanding some other nonleakingplumbing warranty items be repaired before he would allow the remediation/restoration work tocommence againThis was the second t ime Claimant refused to allow the remediation/restoration workto go forwardThe DRH VP issued work orders for the minor plumbing repairs/adjustments that Claimantbrought up.12/18/2015: Claimant requested a scope of work in reference to completing theremediation/restoration work for the leak at his home.12/21/2015: DRH VP emailed Claimant the job scope requested and copied Jeff at the insurancecompany.12/22/2015: DRH VP offered again for DRH to start the repair processMrs*** called DRH VP andsaid they are not turning down the repairsTNL and the owners scheduled for the repairs to restart.12/24/2015: DRH received a letter from owner's attorney (***) with a list of items the ***demanded compensation for~ The list of items was vague with no documentation or detail supporting the$7,demanded from DRH.12/28/2015: Upstairs restoration completed and clearance received for downstairs work to start.12/30/2015: DRH VP called owner's attorney and offered $1,as a courtesy to resolve the matterdespite the lack of any documentation supporting the ***' payment demandDRH VP noted that DRHhas followed the contract with the Claimants and followed the proper protocol for theremediation/restoration workA release would have to be signed in order to receive payment.1/5/2016: DRH VP scheduled to meet Claimants at their home to provide them with the requestedlab reportsClaimants asked to delay meetingDRH VP instead emailed the two post-remediationinspection reports to Claimants.Ms*** the leak investigation and repairs including lab clearance report would have been completedin just a few days of the initial leak call to DRH had such remediation and restoration work not beenheld up by the ownersTheir home was put back in condition once DRH was able to commencethe repair workThere is no documentation to support the owners' list of items they are demandingpayment on.DRH again will offer to resolve this matter by providing a courtesy payment of $1,upon a releasebeing signedThis payment includes the cost of electricity usedIt takes to weeks to process thecheck request and mail the check once the release is signed.D.RHorton appreciates your time in this matter