D.R. Horton America's Builder

I apologize that we did not refund Ms* *** deposit yet. We were waiting for a denial from the lenderThey did not send it , and we overlooked it We have obtained the denial and will refund Ms* *** $deposit Please contact me if you need any further information
Thank you, *** ***
*** *** ***

Per the customer's request, the appointment has been rescheduled from March to April We look forward to addressing the remaining repair item at that time

We appreciate the customer reaching out to us regarding the concerns with the drainage in their yardWe understand from the local division's warranty personnel that prior attempts to address the matter have been made and the landscape contractor has left a voicemail today to schedule a visit to the
homeWe look forward to bringing the matter to resolution for the customer

Response for Revdex.com Complaint ID# *** This home was used as a vignette showcase home for a year before being sold and no problems were ever noted with the wood floor and no problems were noted when the new homeowner moved inWe have made contact with this homeowner numerous times to
discuss the wood floor issueIt was first inspected by the flooring company, I’m not sure of the date, and then I asked to have an independent 3rd party inspection of the floor conducted which was performed April 20, The findings were higher than moisture and humidity levels in the home and in the floorThere was no defect found with the installation of the product or with the product itselfA copy of this inspection report was provided to the homeowner in late April Summary of the report was that the high humidity and moisture levels are site relatedTherefore we must deny warranty coverage for the wood flooring Sincerely, *** *** Customer Service Manager

Complaint: ***
I am rejecting this response because:* * *** has yet to finish doing the repair in my home, they have completed only retouching the sheet rock and painting over the wet spots from the leak however I have had the flooring company come to my home now twice as of today August 18th and based on what my mother has told me they have not replaced any of the flooringI have not received a call from no one from the warranty department giving me an update on to what is going to be done to my floorThe miscommunication is unacceptable and having to have people come to my home on something that should have been taking care of a lot sooner is unfortunate.
Regards,
*** ***

Repairs were performed on May 23, and the flooring company will be reaching out to the customer today to schedule an appointment for remaining repairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me. Please note that the Home Inspection was conducted in March and the damage has gotten worse since thenThanks!
Regards,
*** *** *** *** ***
***

We are in communication with the homeowner and have an appointment this afternoon to go over all open items

We appreciate the customer reaching out and making us aware of their concernsWe have confirmed with the division that they are in communication with the customer, and an appointment is scheduled for tomorrow

Please accept this correspondence as D.RHorton, Inc.’s (“DRH”) response to the Revdex.com (“Revdex.com”) with regard to the above-referenced complaintI apologize for the difficulties Mr*** feels he has encountered while attempting to resolve his concernsI assure you that DRH strives
to provide quality service.It is my understanding that Mr& Mrs*** successfully closed on this property on or about May 7, Mr*** has previously contacted the division regarding the windows in his home through a customer service requestAs a result the division is in direct communication with Mr*** in order to move towards resolution of his request.I appreciate the Revdex.com providing me with an opportunity to respond to Mr***’s complaint and its attention to this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
I've been to these homesThere are two models set up, the Heritage and the PortlandThey are advertising the *** *** *** *** (no photos, no options to see a house built)They don't have them listed on their price sheets and they're not builtThis makes them unavailableI never asked for completion dates, I asked for available homes that are listed online as available with an actual priceIf they advertise from 275,000, then something (even a base priced model)

We appreciate the customer reaching out and giving us the opportunity to respond to their concernWe have checked the grading of the yard and have determined the grading was done correctlyWe have been in contact with *** *** from the *** ** *** and understand his suggestion
was to re-direct gutters and sump dischargeThe trees have been inspected by a landscaper and determined to be viable treesThey do require maintenance per the homeowner's manual and care instructions are attached

Complaint: ***
Ceilings are not flat! They have attempted the same things over a dozen times expecting different resultsI don't know if it is shoddy work during building, or poor contract work they hire out but my ceilings look terrible! Being that it's the family room it's the first throng people noticeThe poor work that has been done severely hurts the value of my homeThey created the problem, they need to fix it!
I am rejecting this response because:
Regards,
*** ***

D.RHorton has responded to this customer to advise that we
will be honoring our referral program and this situation was an internal
processing error and will be resolved within 10-business days. We apologize for any delays in the customer
receiving their referral fee

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** *** We have tried to discuss the issues of difference with our legal counselThe issues other than plumbing haven't resonable been resolvedWe will continue to not accept D.RHorton's offer of $1,The response is and misleading in nature

Please accept this correspondence as D.RHorton, Inc.’s (“DRH”) response to the Revdex.com (“Revdex.com”) with regard to the above-referenced complaint and rejection of our previous response.As mentioned in our previous response, Mr*** has contacted the division regarding the hardwood
laminate floors in his home previously through a customer service requestAs a result the division is still in communication with Mr*** regarding his floors in an effort to move towards resolution to his request.I appreciate the Revdex.com providing me with an opportunity to respond to Mr***’s complaint and its attention to this matter

Complaint: ***
I am rejecting this response because:
II have never heard of a warranty on a roof of a brand new house for only one year, however, I will research this matter further to find out what the requirements are on a new home in regards to the roof warrantyI need the proper contact information of the office that's responding to my complaintD R Hortons office contact name and number if possible so I can straighten out this matter directly
Regards,
*** ***

We do not currently have a warranty request on fileOur warranty representative has attempted to reach the customer to request all warranty requests be filed online at ***Once the request is filed in our system, a representative will be in touch

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear Ms***D.RHorton, Inc("DRH") is in receipt of Ms*** latest response, dated November9, 2015, regarding the above referenced complaintThis letter is the fourth and final response toboth Ms*** ** complaintDRH incorporates all of its previous responses into this finalresponse.In addition to the points set forth in DRH's previous statements, Ms*** acknowledgesin her latest response that she received a copy of the Home Buyer's Guide when she purchased hercurrent home, and that she was at least generally aware ofDRH's warranty proceduresWhat sheseems to ignore is the fact that she has already used DRH's warranty procedures three separatetimes prior to this latest issue to address minor issues in the home she currently ownsIt is clearthat she was aware of the warranty procedure because she used itFurthermore, the very purposeof any warranty is to allow the entity offering the warranty (DRH in this case) to have the firstopportunity to remedy any problemMs*** ignored that when she hired outside contractorsto address her issueDespite this, DRH still, as a courtesy to her, sent out its own representativesand representatives from *** *** *** and repaired the failed work of the othersubcontractors, at no cost to Ms***