D.R. Horton America's Builder

We appreciate the customer reaching out regarding their concerns and apologize for the delay in responding to the Revdex.com fileIt is our understanding that the open items have been addressed and our warranty manager has emailed the customer to confirm

Per the Warranty Manager of the San Antonio Division there is not an issue with the yard, pictures attached Thank you, *** *** D.RHorton, IncAmerica's Builder Corporate Customer Service Assistant

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.I have had 3-different credible plumbers all come back and tell me there's a major issue with engineering/wrong install with the hot water heaters.Is every plumber wrong but DR Horton's reccommeded plumber which was times the price and who I caught trying to rip me off? Plumbers told me we should be concerned using the drinking water!!! It's been explained to me that In the winter time because the water has been sitting in the fan coil, there's nothing to push through the water in the summer time so there is Stagnant water sitting in the pipes come winter time. The water heater that DR Horton installed is not meant to do what they are using it for. It's mixing heat and hot water and there's no speration between heating coal and domestic hot water (the heat and hot water). What should have been installed is a heater with a separate coil, so you're not mixing the heat and hot water because it's causing bacteria and contaminationThere needs to be a separate Mixing valveBad engineeringone tank using potable doing two thingsIt's the wrong unit for what DR Horton installed. Also, there should be a stamping/code specifying that this unit can be used for the domestic hot water and a heating source. Also, Based on my history and experince with DR Horton; warranty fraud, lies and builder defects that have yet to be fixed, I reject your claim.
Regards,
*** ***

We have spoken with *** *** and have agreed that we will proceed with the driveway repair, which will be scheduled and completed within the next few weeks once an appointment is confirmed with the homeownerWe appreciate the customer's patience in this matter and look forward to resolving the
matter

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
The install of the shower has been completed, however, we have not been contacted by the drywall installers nor the people to repair the door frame and baseboards
Regards,
*** ***

We are in communication with the homeowner and as a courtesy, will be replacing the dishwasher in their home

We do not doubt the credibility of the plumbers you hired to inspect your hot water heater, but they donot appear to be familiar with the system installed in your unitIn fact, it is our recollection that one ofyour plumbers needed to speak with our warranty department to be educated on how the hot
waterheater and air handler in your unit functionedAt that time we suggested that you retain a plumberfamiliar with the system before any repairs or modifications were madeSimply put, you already havethe combo heater unit you claim we should have installed.Your unit has a First Company Aquatherm "Combo Heater" connected to a Bradford White hot waterheaterBoth were properly designed and installedThe system is designed to cycle the water within thehot water heater so that it does not remain stagnant in the pipesThis cycling has the added benefit ofprolonging the life of your hot water heater.Furthermore, our assumption is that one of your plumbers told you that the installation of a standardwater heater was inappropriateHowever, that is not the caseAccording to the product descriptionavailable from First Company's website: "When a First CoAquatherm "Combo Heater" (air handler) isconnected to an adequately sized natural gas, LP or oil fired water heater, the water heater becomes adual function appliance that can provide comfortable, efficient space heating as well as hot water fordomestic use." First Cosite also states that "Any water heater sized large enough to accomplish bothfunctions (space and water heating) will work no special water heater is needed!" (emphasis added)Thus, despite the assertion to the contrary, it is appropriate for one hot water tank to provide heat anddomestic waterThat is how the system is designed to functionAccordingly, we will not be reimbursingyou for the costs to replace and install your hot water heater.Should you have any further questions, please do not hesitate to contact us.Thank you,*** *** ***
*** ***

Our response will remain the sameI have attached our internal documents with Ms***’s signature stating what she requested during her warranty period with regards to paint and the sign off is below as well with her signature stating she is satisfied with the work done and it is completed

The customer's yard has been repaired

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
I understand Mr*** email and it is true that I told him I may have to pursue legal action if they won't make good on their contractual and legal obligations to complete their work and/or repair their poor work as required by my limited warranty and law For reasons that are beyond me, Mr*** would rather see this go to court than just be reasonable To date, Mr*** has not once contacted me directly to discuss the open issues other than an email saying that my requests are either not covered or that the requested repairs are unnecessary He has never come to inspect my home to see if the repair requests are warranted In fact, with respect to the windows, Mr*** colleague *** did the walk through of my home and I showed him how there are windows that do not properly close and lock *** took note of that fact and even mentioned that sometimes it can be adjusted with the window, but other times they may need to replace the window and/or footing below the window He then put in a warranty request However, the people who came to do the repair were painters and once my wife showed them the problem said that it is not something they could fix (obviously, since they were painters, not window installers) After that, Mr*** started emailing me claiming that all windows "operate as designed and intended." I continue to remain unconvinced that the windows were designed and intended to close crooked and not be to lock If Mr*** put forth even the minimal amount of effort to understand the issue, it would be blatantly obvious to him that the windows are not closing and locking a "as designed and intended." In addition, he has yet to provide an explanation for why his inspector, ***, opened a repair ticket for the windows if they are operating as designed and intended I'm no rocket scientist, but that makes absolutely no sense whatsoever.In addition, Mr*** claims to have spoken with a landscaper who was sent to repair the improper grading of my front and back yard (again, after *** inspected the yard and saw how bad the many high spots and holes (which continue to be an injury risk - a neighbor sprained an ankle in our backyard a couple weeks ago tripping on one of the many, many holes left in the yard), for which he opened a repair request) That landscaper was sent with basically a wheelbarrow full of dirt and a few pieces of sod to repair an improperly graded yard that is 1/of an acre Needless to say, it was woefully in adequate and the landscaper told my wife (I was not home at the time because no appointment was scheduled, as I had requested) that what he did was "a patch job" and that he would require a couple truckloads of soil to properly grade the yard, but that we would need additional approval from DR Horton Interestingly, the landscaper indicated to my wife that DR Horton would likely refuse and that we should keep on them to get them to make good on the repair request and finish the yard was was promised and represented to me at the time we closed in February Mr*** claims the landscaper told him the yard is perfectly fine and no additional repairs are needed The only possible conclusion is that either the landscaper lied to Mr*** OR Mr*** is lying to me about his conversation with the landscaper In either case, what remains true is that the yard is not and has never been properly graded, it was represented to me multiple times that it would be completed once the freezing winter weather was gone earlier this year, that was never done and it needs to be.Finally, the cement of my driveway is bad it just is I note that Mr*** has actually never disputed that the concrete of my driveway is bad, but has only claimed that "cosmetic blemishes" and "cracks" are not covered by warranty Once again, Mr*** has never bothered to look at my driveway to assess it The fact remains that my drive has holes in it and the concrete is literally flaking away This is a common occurrence with driveways in my neighborhood and DR Horton has already replaced driveways that I'm aware over this very issue The cement is bad and the claim that it is not covered by any warranty is an inaccurate representation of Texas law The claim that the issues are only cosmetic is equally as inaccurate I note that I have spoke with of my neighbors who have had their driveways replaced because of the bad cement, and each of them have explained to me that Mr*** was equally as uncooperative in resolving their concerns about their defective driveways but that eventually DR Horton agreed to replace their driveways once the homeowners were able to discuss the issue and have their driveways inspected by Mr***'s superiors At least one of those neighbors also has his yards properly graded once Mr***'s superiors got involved.I continue to demand that a representative of DR Horton contact me to discuss the repairs that DR Horton is required to make pursuant to the terms of the limited warranty provided by DR Horton and the warranties provided by Texas law Such representative should be superior to Mr*** who continues to be uncooperative and apparently unwilling to even make the most basic of inquiries into the repair requests Any response less than resolving the outstanding repair requests will continue to be inadequate and a violation of the terms of my contracts with DR Horton and provisions of Texas law
Regards,
*** ***

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***As of today I was asked by the ** *** to submit the report from the company that our homeowner's insurance sent out to inspect the propertyAs of today I haven't received communication from ** *** after the documents were forwarded to themAs of today I'm waiting to hear back from ** *** regarding the end result.
Regards,
*** ***

The Area Construction Manager had *** roofing out to Mrs*** property on two occasionsThe 1st trip resulted in the pump jack holes being filled, on the 2nd trip the roof and flashing were inspected from the outside which resulted with no action. Mrs*** will be contacted in
order to inspect the attic ceiling *** *** *** Area Construction Manager *** *** D.RHorton, IncAmerica's Builder Corporate Customer Service Assistant

Emailreceived from company, Ms***, In response to the above identified complaint, please find attached correspondence in reference to this particular home and issue As it is today we stand behind the statements made in the attached letter, but would ask that the Revdex.com allow
us another days to research further, at the time of the attached letter the issue was being managed by others and current management would like to look at all available possibilities

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Relevant sections from contract below below I find no mention of estimate related to closing time Per prior response from *** * *** There are no abdelays in building your home.From section CLOSING, Subsection aClosing Date:The parties agree that the Closing shall take place on or before 06/07/Seller shall notify Purchaser of the final date and time of Closing at least three (3) business days in advance Subject only to the provisions of Section below, Closing shall occur no later than that date which is two (2) years after the date that Purchaser signs this agreement.Section 27: EXCUSED DELAYSNotwithstanding any other provision herein, if Seller is delayed in performing any of its obligations here under or meeting any specified completion dates by labor disputes, fire, delays in deliveries, adverse weather conditions, unanticipated damage to or destruction of the Property, governmental controls or moratoria, acts of God or any other causes beyond Seller's reasonable control, then the time-period specified herein for performance of such obligation and/or meeting such completion date shall be extended a sufficient number of working days to enable and allow Seller to perform and/or complete the obligation.Regards,
*** ***

The property in
question originally closed on 7/25/2005, the home’s structural warranty expired
this past JulyThe 2nd owner, Ms*** reported an issue with
her sliding glass door and hardwood flooring on 7/9/we responded with a
certified letter explaining that her warranty with D.R
Horton had expired and
directed her to contact Residential Warranty Corporation (RWC)There was no
response from Ms*** until 2/29/2016, we then dispatched our Customer
Service Representative to meet with Ms*** in order to assess her issues
and offer adviceThe issues stated by Ms*** in this Revdex.com complaint are
not covered under the D.RHorton warranty or the RWC warranty as both have
expiredAfter reviewing the complaint, we feel this complaint is unjustified
and should be removed from our company profile.Sincerely,

I have confirmed with the warranty personnel that our Builder met with the homeowner and resolved the customer’s concerns Thanks, ***

I have spoken to Mr*** in regards to the questions about his home. Also, I have sent him a letter from the Engineer explaining why noises can occur in a home of his age. DR Horton will continue to honor our warranties and are confident that his concerns should be considered normal. Let me know if you have any questions or desire any additional information. Thank you for you timeMike Mike L*** DR Horton-Phoenix Vice President of Construction

*** and I will be meeting with Mr *** next week to review all repairs and move forward on the pending one’s We are addressing all of his concerns and he seemed grateful when he left

We are installing ex flow pipe on the left side of this home for this customerIt is scheduled to be installed by TuesdayThe customer is aware and happyThanks ***

Complaint: ***
I am rejecting this response because:
Regards,
*** * ***