D.R. Horton America's Builder

Good morning, There was an error on the part of the HOA Board by not disseminating the new information to D.RHorton. D.RHorton was not made aware of this issue until the time of closing. Due to the information not being provided, a HOA Board Member reimbursed MrsUrsula
Britt the initiation fee amount since it was not disclosed to her until closing. D.RHorton reached out to the homeowner and spoke with her husband on 9/8/and advised that a check was being sent to them via certified mail today. This matter has been resolved *** *** *** HOA Manager

We appreciate the homeowner reaching out to us regarding their concernsTo provide an update, the toilet in the master was repaired on AugThe cabinet and window companies have attempted to reach the customer and left message, but have indicated they did not receive a return phone callWe
have confirmed the contact number with both vendors matches our files and they will attempt to contact the homeowner again to complete remaining itemsWe appreciate the homeowner's patience and look forward to resolving their items

. I am meeting with this customer on Monday, July 20th at 10:a.m We had a schedule problem and had to reschedule this appt

We apologize for the delay in responding to the homeownerDue to the influx of storm-related calls, we were running behind on contacting homeowners and we apologize for the delayOur field staff addressed the matter on 9/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***The Homebuilder, DR Horton has not moved forward yet since investigating the problemDR Horton said it would be about three weeks of lab work to determine get what direction to go as this same problem has affected many homes in my sub-divisionTherefore, I will reserve my remarks until I receive a confirmation of repair proceedures and a reason why this happened to my home and so many others Also I would like to have a written detailed explanation of their intention to solve this problem
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
I contacted Austin the Superintendent for the area and Austin informed me that he would contact the painters, but I haven’t received a phone call regarding when they would come out. When they come, I would appreciate them painting all the areas that were touchwith the incorrect paint color Thanks, *** ***
Regards,
*** ***

In response to the customer's warranty request, a customer service representative visited the customer's home on Novto assess their concerns and a follemail was sent on Novsummarizing the assessmentWe appreciate having the opportunity to look into customer concerns and addressing the
matter via the Revdex.com

We appreciate the customer reaching out and making us aware of their concernsA customer service representative attempted to reach the customer yesterday, March but was unsuccessfulThe representative will reach out again today

Please accept this correspondence as D.RHorton, Inc.'s ("Horton") response to the BetterBusiness Bureau ("Revdex.com") with regard to the above-referenced complaint.We are aware of the situation regarding the A/Cat Ms*** houseThe A/C company,*** A/C, and a D.RHorton Customer
Service representative, *** ***, met withMs*** on Tuesday, October 20, at her house to address the A/C concerns.After *** A/C re-inspected the house, they were able to reroute some of the air inorder to get more air flow to the master bedroomWe feel this has corrected the air flow issueand that the master bedroom temperature wiJI be in line with the temperature throughout thehouse.Since the outside temperatures have been cooling down, Ms*** was worried the A/C issuemight reoccur when the temperatures rise next spring/summer To accommodate Ms.Adamcik, D.RHorton extended the warranty on the A/C unitMs*** seemed pleasedwith the repair and was glad to receive an extended warranty.Thank you for giving D.RHorton the opportunity to respond to this complaint

As agreed to and signed by the customer, the re-pipe of their home has been completedPer the terms of the warranty agreement, we are unable to reimburse the customer for warranty repair work that *** *** did not order

We have met with the customer and have set appointments to repair the ceiling as necessaryWe also made a courtesy repair to the tub although it was not noted during the customer’s pre-closing inspection of the house Thanks *** *** Area Manager Crown Communities

D R Horton will be going back out to the home to caulk the windows and the garage door company will be going back out to the home. Thank you, *** *** Customer Service Manager- Carolinas Division

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
Due to the nature of DR Horton not following through with the proper repairs or replacements (Roof has been inadequately 'repaired' once already). I am keeping this complaint open until roof is repaired to new construction standards or replaced entirely

We have previously attempted to address the customer’s concerns; however, our most recent request to schedule an appointment went unansweredWe currently consider this complaint closedShould the customer wish to schedule an appointment, please contact the division

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
The painters came out on Friday September 11th to paint the areas. However the painters failed to complete the job. When asked to touthe areas that were repaired, they denied and insisted they were provided specific instructions on what areas to paint and replied with, “If you want those areas painted, you touch it up yourself.” This is totally unacceptable and very unprofessional considering there were repairs performed in those areas which needed to be repainted I accept the business’s response, but the provided response needs to be adhered to as indicated and it has not. The response indicated two coats will be applied and on Friday September 11th only one coat of paint was applied and the other areas not painted at all. This job is still pending and has not been resolved as indicated in their response. I am expecting the repaired area(s) entire wall(s) to be repainted with the paint color provided (as close of a match as possible) with two coats of paint Thanks, *** *** *** *** *** *** *** ***
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that they are trying to finalize the problems and hopefully they willI do not want closed until they complete the things promised me
Regards,
*** ***

All of the home sites were graded by the grading plans and inspected by the county after the landscaping wascompleted

The Atlanta Customer Service Manager has reached out to Darren Heath today asking to meet with him on Thursday, September 3rd to find a resolution for his issue. Mr*** requested the meeting be combined with Mr*** his neighbor. We are waiting for his response on
the proposed date and time Thanks ***

Complaint: ***
I am rejecting this response because:Only minor issues were fixed and only the carpet has been fixedThe smell was
smelt by the repair guy and he said he would have to talk to the shop about what to doI haven't heard back from anyone yet on that matter
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute.As I explained in my initial request/rebuttal, because I have incurred potential future increases and unable to take advantage of any insurance discounts (for not claims filed), I have asked for a monetary amount (nothing more than what I feel is fair, even though there are MULTIPLE trips to this property made by me, with meetings, and payments to a contractor, inconveniences for my renters, and a lot of time spent on letters, calls, follow-up, etc I certainly appreciate that DR Horton has continued to work with me for the necessary repairs on the ceiling, wall, and air conditioner, but this will be unresolved, until we settle on an amount I do not know where we are with the repairs at this point, except to say that Stacey has been good about giving me updates overall Had DR Horton, brought in a 3rd party, aside from Casa, who installed this unit, and been able to get to the bottom of the issue sooner than later, therefore not forcing me to file an insurance claim, we would have been done already, but that was not the case unfortunately
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***