D.R. Horton America's Builder

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
I would like
you to address the issue of why did it take so long to receive receipt of work
completion from the staff when they dug under my home, there seem to be no
since of urgency even though *** *** were probably paid for services
by your company for work rendered
Also, since
my warranty is no longer valid by D.R Horton standards, why was work allowed to
fix the grout in the home that does not match the original grout from the first
time the tile was replaced and is very noticeable on half the floor and the
bathroom? Your employee should not have offered this work to be completed if he
was acquainted with the warranty policySo, now I have to call the other folks
for warranty issues when your employee had the work done and the work was
substandard
So, the staff
that completed work on my tile floor was it part of the other warranty policy
or not? Because your employee set up the work to be doneAnd, I don’t think it
was HUD, because I did not call them
Also, is it
your policy to complete work and no receipt for completion of work is not given
to the home owner until it’s ask for the receipt by the home owner?
Also, your
statement of "during the inspection process instructions were provided to the
homeowner regarding contacting and requesting a Fact Finding Inspection by the
RWC" is not true, your employee *** met with us twice and did not mention
nothing of the fact, *** inspected the home, not AdolfIt was not until we
finally had the opportunity to speak with Adolf after asking who was Ken’s boss
that we received that information along with the late receipt for the work
completed under the home and information about HUD via e-mail
Let’s be truthful
and compassionate, your staff made an error, if they would have addressed this
issue before we would not be speaking to you at all, we would simple follow the
guidelines given and not after the fact to reach where we are at this time
I am asking
you to fix my floor to what it was before your employee authorized the work to
be done and we will seek some kind of assistance from HUD, but after
conversations, this seems to be challenging as well, thanks
***
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Unfortunately *** (builder) is lacking integrity and their response is full of statements ***/Dr Horton has made little attempt to resolve both walk thru items and day list I work from home and implications I am not home for repairs is a direct lie *** builds a poor quality home, their subs do not care and often create more problems than resolving, when they occasional show up for a repair Wes and the *** Dr Horton team should be ashamed of their response, the lack of concern, or attempt to fix problems They have no direct employed repair resources and completely rely of their subs, which often employ child labor, and have no interest in spending their time on a repair I have over items needing repair or resolution, all documented, all received by *** for months The flooded landscape areas with most shrubs dead is one of items *** Dr Horton is a "sloppy" builder with no integrity, avoid at all costs I had a handshake promise from the sales person, *** that walk thru items would be resolved in a timely manner, over days later, more than half the list unresolved I have also tried to just receive parts or paint, to do the work myself, and that does not work Assume they do want to spend a few dollars even when the home owner will perform the work.Avoid this builder at all cost - not worth the investment - no integrity!Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

Good afternoonWe are going to refund the buyer the $2,he is asking for so this should get taken care of. Thanks, *** ** ***

The only remaining part of this home is the decorative bracket on the garage door, that will be completed on 1/19/2016. Everything else has been completed Thanks, *** * *** Construction Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me DR Horton has replaced all of our sod, and we are pleased *** *** DR Horton's Customer Service Manager for their Carolinas Division was extremely helpful and instrumental in helping us resolve this issue
Regards,
*** ***

We have a meeting scheduled with the homeowners on Monday at pm

We have reviewed *** ***’s complaint and have advised that there is not a design issue with the home. The plan that he purchased has had changes throughout the years as a result of our continual process of enhacing our homes. We would however, like to extend an offer to clean the stone and power wash the area that has been affected by algea growth as a one time courtesy goodwill gesture

Complaint: ***
I am rejecting this response because:3rd different warranty rep came out, looked at house and said he would come back next week Again did not commit to any sort of resolution.Issue (6F temp difference in Master bedroom) is still not resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute.Please enter your reason(s) for rejecting the business response below
Regards,Given that this is the second time we have had to have
our hardwood floors replaced throughout our entire downstairs, we are unwilling
to simply move forward with the replacement without assurances as to the root
cause of the failure. We have been told the floors failed due to the
glue. However, our last replacement used a different glue from the
initial installation, and both failed. Therefore, it seems strange to me
to attribute the repeated failures to the glue given that glues have been
used. We have repeatedly asked for copies of the reports identifying the
root cause of our flooring failure. We have never received any
reports. We will not proceed on our flooring replacement without the
proper assurances that the root cause has been properly identified and
remediated. It is unfortunate that DR Horton did not see fit to be present
at any of the previous inspections of our flooring by the flooring company and
the glue manufacturer. We were told during the inspection by the glue
manufacturer that our slab had a high moisture content and moisture readings of
our slab were beyond the acceptable limit. Therefore, we have requested
to meet with all interested parties - the flooring company, the hardwood
company, the glue company and DR Horton to discuss the
issue. Contrary to Mrs*** response to our complaint,
another flooring replacement at no charge to us in no way compensates us
for the extreme amount of time and heartache this issue has caused my
family. We are unwilling to undergo this extremely disruptive process
without being adequately assured that we will not have to undergo this process
again in the future. We do not want to have another meeting without all
of the involved people and without documentation supporting the root cause of
our floor failure

Revdex.com Response ID#*** DR Horton Customer Service has reassigned the warranty request items from the builder to a Customer Service Tech, the Tech is currently working with Ms*** in addressing the warranted items as notedPrevious offers were made and agreed to by the V P, and
Construction Managers of the DFW-East Division to address the wood floor After the agreement was made Ms*** changed her position on the agreement and wanted additional boards replacedThis was deniedDR Horton is still prepared to make the repairs to the wood floor as previously offered*** *** Customer Service Manager DFW East *** *** ***

The home in question was finished and sold on October 25th to the original buyer. The new owner purchased the home in 2016, the timeframe of the original warranties had long since expired. As a service, we had the roofer check the concerns about nailing and valleys installation and
repair as needed even though the vendor had no mandate to do so. Roof leaks are covered for the first year after a home closes, and the home had no reported issues during the coverage period. In the following years we have no control on what, if any, roof maintenance has occurred and also what type of storm damage may have occurred

*** *** has spoken with homeowner and has an appointment with him tomorrow (8/7); he also has all the warranty work scheduled for tomorrow so he can make sure everything is addressedThank you, *** *** Customer Service Assistant/Warranty Coordinator D.RHORTON America’s Builder

Good afternoon *** * I have spoken with the homeowner referenced above, and have verified that the needed repairs to the gutter will be made prior to end of business on Monday. The homeowner has been given my direct contact information in case there are any issues. This will be
complete by Monday Thank you, *** ***
*** *** *** *** ***
*** *** ***
*** ** ***

We are in communication with the homeowner and are pending a written confirmation of their repair selection, which we anticipate receiving this weekWe look forward to bringing this matter to resolution soon

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com Response I personally inspected the height of the fence and there was not a dirt buion the fence after the completion of the yard repairsI have also had my field representative check the fence and the drainage and he also did not find a problemI hired my drainage contractor to go back by and inspect to see if we had missed something that was causing a problem and he too felt that the yard is draining properlyAt this time the ground is completely saturated due to the extreme recent trainsWhen the ground is that saturated it takes time for it to dry outPlease note that there was no water standing hours after one of the last big rains Thank you, *** ***
*** *** *** *** ***

The buyer was never promised or told the HVAC would be on the side of the house. In fact, they were told from the beginning that the HVAC would be located on the back of the house. The vast majority of the home in Riverview Meadows are not large enough to incorporate an HVAC on the side
of the home. The model home has the HVAC on the back of the house. The inventory model they walked demonstrates the HVAC on the back of the house. We informed the buyer that the only way they could have the HVAC on the side of the house is if they purchased one of our oversized home sites which has a $16,premium. They did not want to pay for the premium home site. We did offer them a $closing cost “gift” for the confusion. The buyer accepted the “gift”. Hope this helps Thanks *** ** *** Vice President of Construction Operations *** *** D.RHORTON America's Builder

Mrs*** purchased a townhome and closed last monthPost-closing, her and her husband changed out the majority of their flooring to hardwood on the main floor, and also installed their own washing machine on the second floorThe washing machine was not purchased through DR Horton, nor installed
by DR HortonThough this is an unfortunate mistake, damages would need to go through their homeowner insurance policyWhen they installed their washing machine, they did not connect to the drain line provided and caused flooding to their main level Thank you, *** *** Construction Area Manager

Complaint: ***
I am rejecting this response because:The person who responded to this complaint was NOT present at the time the purchase decision was madeThe cabinet selection was indeed made at the model during our red line meeting with *** (our builder) and *** *** (our sales person)At the conclusion of the red line meeting, *** and I went to the Model to specify locations for some additional switched power outlets to support under and over cabinet lighting I planned to installAt that point, we specifically said we wanted cabinets just like the ones we were looking at in the model which he made note of on the red line drawingsThe selection at the design center was for the door style onlyThe design center didn't even have complete cabinets to look at, but only the door style samplesWe were given the upgrade price and agreed to pay it because we wanted that level of qualityWe NEVER asked them for anything that we weren't willing to pay forUnfortunately, the product that was ordered and installed was not the same qualityRather than having all wood, dove-tail constructed drawer boxes with soft close drawer glides we requested, they supplied particle board drawer boxes that were simply stapled together.When I first complained in December about this to *** *** (who replaced *** our builder) he raised the concern with his supervisor - *** reported back to me that he and *** went to look at the cabinets in the model and both concurred we were victims of "bait and switch"Their words not mineOver the next several weeks, *** assured me on many occasions that they were working on a resolution with Woodmont Cabinet Company and expected replacement wood/dove tail drawers and soft close glides to be providedAfter many conversations and no action, I had to track down ***'s contact info*** really changed his tune when he called meIn so many words, he told me tough luckWe're not doing anything for youThis after nearly weeks of patiently trying to work with them and being assured of an equitable solution
Regards,
*** ***