D.R. Horton America's Builder

Complaint: ***
I am rejecting this response because:Dr Horton has not contacted me or my wifeThey are playing gameswith me and my family about our repairs
Regards,
*** ***

D.RHorton values each family that has chosen to make us their homebuilder of choice. We also take pride in having an outstanding warranty that surpasses even the requirements of the Louisiana New Home Warranty Act. We have evaluated the comments in this complaint by meeting with
the homeowner and conducting a site visit of the customer’s home which was purchased on 5-31-2007. We have provided information to the homeowner as to the obligations and limits of our New Home Warranty

Revdex.com:
I have reviewed the response made by the business, they have scheduled an appointment to resolve the issue however this isn't the first time they've done this, I'll let you know the results after the work is completed

D.RHorton is in the process of working with the customer on a flooring replacement for his entire house

Complaint: ***
I am rejecting this response because: Revdex.com Complaint # *** Here is the email chain showing the survey
and meeting had not yet taken place as stated by the respondent on 01/10/2017. ----- Forwarded Message ----- From: Simon T Tyrrell To: Kurt Hartman Sent: Thursday, January 19, 9:AM Subject: RE: Drainage Emerald Lakes 12 Good morning,I do apologize for the clerical error, it would be Thursday 1/26/between the hours of 9am-12pmPlease confirm if this will be acceptableIn addition, if you can provide us with that estimate we will attempt to provide funds to compensate at the date of the meeting.Best regards,Simon Tyrrell From: Kurt Hartman Sent: Thursday, January 19, 9:AM To: Simon T Tyrrell Subject: Re: Drainage Emerald Lakes 12Good morning Simon, I look forward to meeting with your management but Thursday is not the 24th so could we clarify the date and times. Please ask management to bring the corporation information that I have requested, official name of the builder and incorporation file number. As for the cost of the property damage, I am still waiting on an estimate from the contractor but I do not think that should hold up what management would like to discuss so we can talk further then.Kurt WHartman From: Simon T Tyrrell To: "[email protected]" Sent: Tuesday, January 17, 10:AM Subject: Drainage Emerald Lakes 12 Good morning,I have spoken with the surveyors and confirmed that their work has been completedIs it possible for D.RHorton management to discuss your drainage concerns on Thursday 1/24/17? Please confirm if this date is acceptable between the hours of 9am-12pmIn addition, please provide a sum for the damages to the barrier and yard light.Best regards,Simon Tyrrell Customer Service TechCulver Drive NEPalm Bay, FL
Regards,
Kurt Hartman

It is our understanding that the construction manager has reached out to the customers and realtor concerning their closing dateAs in many areas of the Country we are facing labor issues in our market as wellWe have a projected closing for 1/20/if everything comes together as plannedThis
has been communicated with realtor and buyerWe do apologize for any inconvenience this may have caused

Our Customer Service Field Tech contacted *** *** on 1/27/and requested an email detailing the outstanding warranty items that needed to be addressed, which he received on 1/30/The tech will have these issues looked into and addressed promptly

We appreciate the opportunity to respond to the customer's concerns; however, our response remains unchangedPer the terms of the warranty agreement signed at closing, landscaping is not covered under warranty

We are in communication with the customer and the porch is scheduled to be replaced on 12/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me. The disease tree was removed this morning
Regards,
*** ***

We are in communication with the customer and have developed a plan of repair

It looks like our contractor provided service to the customerWe will be more than happy to revisit the customer if they provide our contractor with a time date to inspect and perform any necessary repairs… *** *** *** *** *** *** * *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Pending the employee showing up and actually ensuring that the repairs are done as promised.
Regards,
*** ***

D.RHorton disagrees with the aforementioned homeowner’s allegations regarding his “requests” for over years. Contrary to his correspondence, *** ***, our Operations Manager has been in communication with Mr*** for some time now. In regard to the complaint, D.R Horton
will agree to adjust the screen door, as it is in good working condition and will agree to repair the stucco around the base of the door. We look forward to a response in this matter Feel free to contact me directly with any questions. Sincerely, *** *** *** *** Division Counsel D.RHorton, Inc*** *** *** *** ***
*** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
The issue with the driveway is that it is disintegratingIt has nothing to do with cracks in the jointsArea construction manager viewed it on 9/26/with no resolution at this timeOther areas may have same issue if pressure washed

All of Dr** *** concerns were addressed last week and he is happy, per Customer Service Manager *** *** Thank you, *** *** D.RHorton, IncAmerica's Builder Corporate Customer Service Assistant

This letter serves as our
response for Mr*** *** filed 10/27/15.
Immediately after receiving the complaint, our superintendent, Luis
Diaz, contacted Mr*** to see what we need to do to resolve Mr
*** warranty concerns. We are
still in the process of making
things right for the customer and expect that we
will have this issue resolved to hit satisfaction

We have been actively working to address the customer's concerns and appreciate the homeowner's patience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below. To set the record straight: First: the last response to Revdex.com by *** *** of Horton stated that they had "taken several actions to assist Mr*** with his drainage concerns."The reality is that as I previously stated, they engaged in only one action: the placement of 'French Drains' on the sides of my home to alleviate some of the flooding which they claimed was caused by a lawn service using a rider mowerBlaming rider mowers seems to be the 'default position' for this issueAs a life long resident of Florida, I have never experienced the claim that a rider mower was responsible for property damage resulting in flooding nor in my numerous homes have I ever personally witnessed it. Second, Mr, *** claims that "the back yard of his property was checked and we saw no signs or issues within his property lines." Untrue, and under separate and final cover, I will exclusively provide email evidence that this is falseAgain, I once questioned the property borders, but my years long concern was with flooding in areas of my back yard, along with the sides (you have such photos already sent)HR Horton representatives acknowledged such an issue and promised (more than a year ago) that an engineer would come out to inspect it (I was on the list) and I just needed to be patient because things were moving slowlyA specific email will show this. The oft-repeated line by DR Horton representatives that they "went beyond their obligations" to address my concerns with property flooding is less than honestI first went through DR Horton online warranty protocol (as they dictate) within my first months at this property on the issueIn addition, I had several phone calls back and forth with *** *** from Horton about this matter who was assigned to deal with meBecause of their contractor issues, my concerns were never resolved within the month warranty period, and now Horton states that I am long out of warranty and anything they've done after that initial month period was executed "as a courtesy." In exasperation over any lack of action having gone through the "proper channels,' I finally emailed *** *** a Horton Sales Rep, who sold me my home as well as the HOA management company at that timeAnd that's when Horton Construction Manager *** *** got involved on this matter whose emails I will share with youHe was very sincere in attempting to resolve my situation, to the extent I sent a letter to the builder commending him for his diligence after he emailed that I was on the list and an engineer would, in fact, be inspecting my gradingThen...everything on this issue went cold and the denial of any builder responsibility or follow up beganAnd still continues. Final communication with actual emails to followThank you. *** ***
Regards,
*** ***

*** *** will begin work on the community swale tomorrow by bush hogging the area in preparation for the grade work to begin next week. Our land department has been communicating with *** C*** of *** *** *** who has in turn been advising the
homeowners. Job is to be complete in weeks Thank you, *** *** Customer Service Manager- Carolinas Division