D.R. Horton America's Builder

On 7/14/*** *** inspected *** *** roof above the garage and found that there was an issue with the flashing at the connection of the main house and garage. The technician from *** removed the existing flashing, and 2-shingles so he could correct the issue. The technician installed new flashing and then installed new shingles in the areas that he removed. The drywall repair in the garage is scheduled for tomorrow, 7/21/16, and the siding repair will be scheduled as soon as possible. A written report will be provided to Mrs*** detailing the work which was completed by the roofing technician Sincerely,
*** *** *** Area Construction Manager Capital Division *** *** *** *** ***
*** ** ***

The fence we put up is on the common grounds and the bridge to the school was denied from the State of Alabama and the school district. Thanks, *** ***

Dear Ms***Please accept this correspondence as
D.RHorton’s reply to the Revdex.com with regard to the above
referenced complaint.Our Construction Area Manager, *** ***, met with Mr*** and we will replace several more pieces of siding
on the rear porch, have Strand
Engineering perform an elevation inspection,
re-paint new siding that is installedWe are also working on the drainage
issue with our Land department and the Developer to come up with a solution and
will let Mr*** know when we find it

The customer is encouraged to submit their 11-month warranty repair request via the warranty system if any unresolved items remain

We are actively working with the homeowner to address their concerns, including the installation of a new sliding glass door, and we appreciate their patience in bringing this matter to resolution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.The grading of my land is not required by the municipalities as they have statedIf it was they would have done the same to my neighbors yard, but instead they are building a retaining wall to keep their property intactOne of their local representatives, I believe his name was Tim, whose phone number is *** came out and took a look at my property and saw the property stake and agreed that our land had been encroached upon Someone from their Land Division was supposed to call and come check, but I have not heard from them.
Regards,
*** ***

Per the terms of the signed warranty agreement at the time of closing, the customer's one-year warranty expired in April 2016, which was communicated to the customer via email

We appreciate the customer reaching out regarding their concernsWe have confirmed with the construction manager that the driveway has been inspected and the noted cracks are under the 1/inch in widthPer the *** warranty manual, the cracks do not meet the dimension threshold for correction
and is a non-warrantable repair

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Customer was on vacation last week and unable to meet. I am meeting them this Thursday evening @ 6pm

Customer Service has contacted the homeowner

*** *** first received a formal roof warranty claim in October 2017, after the roof warranty had expiredFollowing the roofing company's assessment, it was determined the shingles were installed correctly and because the damage sustained was due to hurricane-related winds, a repair quote was provided to the homeownerOur previous position on the matter remains unchanged

Complaint: ***
I am rejecting this response because: I'm not satisfied because those ***/Tampa electric lines were placed before I moved in April The house had electric when I moved inAlso they originally blamed *** and they were not at fault I am going to reach out to *** and get them to send in writing their response to thisI have neighbors with the same issue that will also be submitting a complaint. Regards,*** ***

Mrand Mrs ***, As I read your response, I realize that we could of handled your situation differently I so so apologize for any miscommunication and how everything was handled, and at no way would we ever want to disrespect you and your wife I have addressed the situation with Ms*** *nd Ms*** on how they could of better handled and taken care of you and your wife throughout the home buying process At the end of the day, this was not a good experience for you, and we learn from these type of experiences!! We strive for 100% satisfaction, but unfortunately, we failed in this situation We take situations like this serious and as stated previously, have addressed this situation with both sales counselors Your refund has been expedited and was sent out Thursday, 6/9/FEDEX overnight, signature If you do not receive it, I would like to be notified immediately!!! Again, I do apologize for situation If I can be of any further assistance for you in the future, please don’t hesitate to contact me

An appointment is scheduled with the homeowner on Friday December 9th to install additional support that will alleviate the sag and unevenness in the kitchen subfloorOur Production Manager and other building team members will be on site for the December 9th appointment to develop a plan of action for the remaining uneven subflooring in the upper levels of the homeOur Production Manager has also agreed to repair the damaged concrete driveway areas at our next concrete pour, weather permitting

Good afternoon, There is no need to take action. This is a landscaping issue. The home had closed in fall and the sod and seed have not had the time to “green-up”. Our field staff has given the homeowners the proper information and confirmed that there are no defects with
this yard. It is considered the homeowner’s responsibility to establish and maintain their yard. Therefore, there is no action needed on our part Please let me know if there are any questions Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
The response is factually incorrectI did view a home at the Brio community and the Symphony community However, before we did the pre qualification I expressly stated I wanted Lot Travis printed out the lot plan/specifications which clearly state Lot He told me that I could not go into the house on Lot that day because they were constructed next door Lot sits across the street from the sales office He pointed to the house and said that one He further circled it on the site map I went home that night and did the qualificationTwo days later when we were approved I called the sales office to put down a depositIt was at that time that the other sales person told me that the price was differentThis is not a situation in which I was mistakenThis is a situation in which we were told one price and at the last minute we were told anotherThere is no mistake in the lotsThey attempted to scam us and then blame us We did the pre qualification per their instructions for Lot and always lot I have all the documents with Travis' writing

We appreciate the customer reaching out regarding their concerns and the warranty manager has reached out to schedule an appointmentBased on our records, a series of attempts were made by *** *** representatives to schedule necessary appointments but were unsuccessfulWe are happy to address
any remaining warrantable items and look forward to receiving a return email from the customer regarding their availability

We have visited the *** home and have repaired the window that caused the leakThe replacement flooring has been ordered and should be installed by the end of next weekWe are sorry this has occurred and for the inconvenience that *** *** has experienced

We do very much apologize in the delays associated with you receiving your check. Furthermore, *** *** should have been more communicative and aware of your feelings in a matter as sensitive as a refund. As well, anyone associated with this delicate issue should have realized the
volatility of such a matter and handled it more professionally. Please understand that we do accept our responsibilities to our homeowners and are doing everything we can to expedite your refund We will refund your sum total of $and should you need any further assistance, please contact *** ***, Sales Manager for *** at *** ** *** ***