D.R. Horton America's Builder

After several attempts to contact Mrs*** she returned a call to granite vendorStating she was out of townWe will schedule a meeting to address the seam upon her returnThe granite in question can not be one pieceIt is not available in the lengthWill reply with any corrective action once
she returns David D*** Construction Area Manager

Please accept this correspondence as D.RHorton, Inc.’s (“DRH”) response to the Revdex.com (“Revdex.com”) with regard to the above-referenced complaintI apologize for the difficulties Ms*** feels she has encountered while attempting to resolve her concernsI assure you that DRH
strives to provide quality service.It is my understanding that Ms* *** successfully closed on this property on or about March 13, Ms*** has previously contacted the division regarding her customer service requestsAs a result the division is in direct communication with Ms*** and is working to reach resolution to all of her requests.I appreciate the Revdex.com providing me with an opportunity to respond to Ms*** complaint and its attention to this matter

Complaint: ***
I am
rejecting this response because:
Regards,as I explained this has been a problem that was going on for years but was not visible as the water was seeping under aluminum wrap and vinyl siding and was not visualized until the header started to rot and weaken after sitting in the water.This is a strict alternative deficit on both our house and other neighbors hoses that DRHoton has to have been aware ofPlease respond
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
But be advised we have been informed by J*** *** we must produce a Notarized letter for them to correct this issue
Regards,
*** ***

In response to Revdex.com complaint *** I was in contact with homeowner 9/A warranty claim has been made on the items at the request of the homeownerDR Horton has scheduled an appointment to have these items repairedThank you, *** *** Customer Service Assistant/Warranty Coordinator D.RHORTON America’s Builder

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
We were contacted today, Dec4, in regards to our countertopThis is 60+ days after we put in the warranty request to have it fixedAs for the front porch and driveway, our request was denied because we were past the warranty deadlineHowever as I stated in the original complaint, we have been requesting this to be addressed for several monthsSo this issue is not in the works with our warranty departmentWe are once again demanding that both the porch and driveway be re poured properly and up to code so that they do not spread away from the houseIt is not good business practice or ethical to continue to push back a warranty issue until the warranty has expired and then contact the homeownerThis is unacceptable!
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I constantly reach out to the customer service manager/warranty manager, *** ***He refuses to provide me with the information that the subcontracted companies have provided him because he is lyingHe is saying that they found no water damage when in fact they did; we have machines in our house for days and we have VISIBLE water damage behind our baseboards (that are still off and *** *** took themthey have yet to be replaced)We have VISIBLE stucco cracks outside on the 2nd floor with the length of over inchesI can physically SEE THEM with my eyes and so did the leak detection specialist*** *** is stating they are smaller than inchesclearly that is a non negotiable FACT that they are longer because I can SEE THEMThis is ridiculousIt's unprofessional, irresponsible and illegalStucco cracks over inches are abaccording to *** and the leak detection specialist that *** *** *** sent out. The specialist told us the cabinets have moisture damage SPECIFICALLY related to these abover inch, stucco cracksWe have water in our electrical outlet which is dangerous and could potentially light out house on fire*** is lying and saying that he is provided no information from the company in one paragraph and then his next paragraph he is saying he does not have to provide me with their report; which one is it ***, do you get information from a company or not? OF COURSE YOU DOEverything is documents and how else would you know to fix something if the company did not give you information? The leak detection specialist told my husband and me that these cracks are due to very low quality paint with no weather proof layerHe said the entire house needs to be re painted with the quality paint needed and now the cabinets need to be fixed due to the moistureI want this fixed ASAPif I need to get an attorney, I will hold *** *** responsible for the fees associated with this caseRespond accordingly
Regards,
*** ***

We are in the process of setting an appointment to get the sheetrock issues in the customer's kitchen resolved

We appreciate the customer reaching out to us regarding their concerns with their *** ***Warranty concerns on *** ***s closed before 10/4/are not covered by *** *** and are to be directed to *** *** at ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

RE: Complaint ID #***
Ms*** Please accept the following response to the complaint listed above We do understand the customers concerns and we always attempt to go above and beyond to help our customers regardless of
the age of the homeThe past week has been a little out of the norm due to Hurricane Matthew that passed through our areaAlthough storm damage is not covered under the warranty we would be happy to review the insurance adjusters report if the customer is willing to supply us a copyIf a construction defect is found we are willing to have one of our warranty technicians contact the customer and schedule a time to meet at his home to look at his concerns Sincerely, *** *** Customer Service Manager D.RHorton Homes, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
My prior to closing list as stated in the complaint has been resolved after weeks longThe complaint still stands as I have issues that haven't been resolved since we started living in our homeWe have met with company people and they are aware of the issues however we are awaiting the work to be completedWe have told that they are working on it and we are hopefully it won't fall throughWe did refuse the deep clean that was offered as that was part of our contract already and just didn't get done before we moved inAs far as the refusal for the extended warranty we aren't interested in that as the current warranty work isn't being done in a timely fashion which has us concerned to accept an extended version of what we have seen thus farWe are very appreciative of *** *** for reaching out and getting involved and we have high hopes that he will see it through and change our bad experience to good! We have yard issues that need to be resolved as well as some interior work that *** feels need to be fixed and we should settleSupposedly *** is having someone come in that can complete the work in the manner it should have been done from the beginning

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute. Is the manager of DR Horton reading my responses, I am NOT satisfied, if I was I would not have an outstanding complaint with the Revdex.comI am not sure why she continues to submit the same response as though she has not read my compliantThis is my last attempt, if a resolution to my standards is not met we will take this matter to the judicial sysytem for resolutionThis is the worst company I have ever worked withI will make sure that DR Horton is exposed for the fraudulent company they areFor the last time, I want my driveway and front porch to be torn out and re poured to Colorado's construction standardsIf you will not accommodate that then We will bring a lawsuit for fraud. Lastly, my name is *** ***, not *** ***
Regards,
*** ***

D.RHorton apologizes for any confusion; however, the customer selected an upgraded cabinet at the design center not the model home. This upgrade was for color and pre-finished specifically. The customer also viewed a similar cabinet in a model that is 8+ years old. Some of
the features that the model home has are no longer offered as an option nor upgrade. Their contract states an upgraded cabinet color, consistent with what is installedTo avoid situations such as this, we place signs in each model that states that items and/or products including the actual plan lay out may not be available due to selection and code changes. The buyer/homeowner was not charged for the additional options and again what was purchased per the contract is what was installed in the home Currently, we do not offer an option for the items he is requesting

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I retract all negative statements and conclude this was a misunderstanding.
Regards,
*** ***

Ms*** Please accept the following response to the complaint listed above: We do understand the customers concerns with his home and we always try to go above and beyond to help our customers regardless of the age of the homeThe customer has not
contacted our local office with these concernsIf the customer would send us a copy of his home inspection report we would be happy to review the report and have one of our warranty technicians contact the customer to schedule a time to meet at his home to look at his concerns Sincerely, *** ***
*** *** ***
*** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We will be glad to check the weather report and schedule an appointment with the customer hours after a rainfall event as schedules allow

Complaint: ***
I am rejecting this response because:I did
receive a call from the Vice President of Construction on 12/20/after sending my complaint to the Vice President of the *** *** Division. I requested a meeting with him to discuss all our inconveniences and his response was he would reviewed the issues and get back to me in January. After that conversation more work orders have been submitted and we have not heard back from anyone and our warranty ends on January 31,
Regards,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
DR Horton has fixed my yard You may close my complaint.*** ***
Regards,
*** ***