D.R. Horton America's Builder

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
We are still waiting on the tub to be replaced and have had trouble getting in touch with the DR Horton representatives in order to confirm our appointment date I will withhold my judgement on this matter until the tub is replaced

We appreciate the customer reaching out to us regarding their concernsWe have confirmed with the division's warranty department that an appointment is scheduled to address their concerns

Revdex.com:So far the line for the sprinkles are fix will see if it leaks when we use it
I have reviewed the response made by the business in reference to complaint ID ***0, and find that this resolution is satisfactory to me.
Regards,
*** ***

We have been in communication with *** *** and are currently in the process of reaching a resolution to address his concerns

Complaint:
I am rejecting this response because:This is incorrect"all the electronics he has plugged into that particular outlet"as I do not have a lot of electronics plugged inIn fact the allstate Electrician stated that I was not overloading the circuitI trip the circuit if I have everything off in the room and I am doing nothing but steam cleaningI am tired of being ignoredI have been trying to get this resolved for over yearsNo one at the local warranty calls or emails me backThis is not service that I expectI am not overloading or have to many electronics plugged inPlease resolve this issue in a timely matterThis is not great customer serviceI am constantly forgot about and ignoredWho ever replied could not even have the decency to spell my name correctly.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.I thank the company for the quick response however, as I stated before I am in the military and was away on duty when the letter came inUpon my return I immediately contact the company via e-mail.I feel that my initial contact was submitted in a timely manner and should still be considered and complied with.
Regards,
*** ***

We are performing an irrigation usage test currently at the *** home. Once completed, which will be on 8/26/15, we will follow up with the results of our findings. I did visit the home and found there was quite a bit of standing water. We should have some clear direction follow my testing *** ** ***

In response to complaint# *** DR Horton apologizes for any delays in scheduling the initialreview for this customer, the customer has been contacted and an appointment has been confirmedand set for the customer for 9/1-for review servicesAfter the review takes place and warranteditems
identified we will schedule the main appointment swiftly with the customer

Complaint: ***
I am rejecting this
response because: this is a structural issue with the way the homes are designed all homes with this floor plan in our neighborhood and others have had the same issueWe are very disappointed that *** will not assume responsibility for the damage and stand behind their work
Regards,
*** ***

In reference to the above complaint, the Construction Manager for the neighborhood met with the homeowner this morning and compiled a list of the issues needing resolution for this homeowner. Work orders are going out today and the repairs are slated to begin on Tuesday with an expected
completion before the end of the following week Have a safe and happy holiday Thank you, *** *** Customer Service Manager- Carolinas Division

The warranty manager will be contacting the customer to schedule an appointment to visit their home at the customer's convenience

Please accept this correspondence as D R Horton, IncAtlanta East Division’s final response to the Revdex.com with regard to the above-referenced complaint *** *** complaint/request was regarding the condition of the concrete surface and it’s integrity under conditions such as a power washOn Sept 28, we had our pressure wash professional clean a section of the customer’s driveway as agreed upon at a prior meeting between our Construction Area Mgr and the customer The results of the pressure wash found no abdeterioration or loss of integrity to the driveway surfacePrior to the pressure wash, our concrete representative, our Construction Production Mgr, our Construction Area Mgr and our Warranty Area Mgr all reviewed the driveway and each reported no dusting, no abcracks and no abloss of surface materialOur Construction Area Mgr and our Warranty Area Mgr have reviewed the driveway after the Sept 28th pressure wash and both agreed there is no problem with the integrity of the driveway surface We stand by our decision that the concrete is in sound condition and the request for repair is deniedIt is our company policy that concrete surfaces are excluded from warranty coverage after closing on the home as acknowledged by the initials and/or signature of the buyer on the closing paperworkWe can provide a copy of this paperwork if requested Sincerely, *** *** D.RHorton, Inc, America’s Builder Warranty Specialist

While D.RHorton acknowledges Claimants’ concerns, D.RHorton follows the requirements of California law with respect to all of our homeowners D.RHorton responded quickly to the call from Claimant on 11/30/pertaining to a leak in her homeDuring the repair process, on 12/8/Claimants stopped D.RHorton from performing the remediation/restoration repairs, but later allowed the work to resume on 12/22/Remediation and restoration work was completed on 12/30/per the IICRC guidelines Claimants complaint referred to the leak, that was completed on 12/30/The Revdex.com Complaint also refers to the emergency restoration company was in our home for a total of (10) days causing undo expenseAs noted in the earlier response to the Revdex.com, D.RHorton has requested Claimants to provide the electrical statements from *** for November 2015, December and January to evaluate the excess amount of electric use for reimbursementThe last Revdex.com complaint item is requesting copies of the mold inspection reportOn 1/5/2016, I emailed Claimants copies of the Post Remediation reports and mailed a hard copyClaimants have convoluted the leak repair matter by involving their insurance company, their attorney and last the Revdex.comD.RHorton, as a gesture of goodwill, is offering a one-time courtesy payment of $1,500.00, with a signed release, to resolve this matter. The electrical expense is included as part of the courtesy offerThe courtesy offer will expire on February 1, This is D.RHorton’s final offerNo further negotiations will be discussed Thank you for your time in this matterThank You, *** *** Vice President Customer Relations D.RHorton - America's Builders South Coast/Inland Empire Division

Complaint: ***
I am rejecting this response because: There is clearly an construction issue with the mix of the concreteAs well as damage and stains left behind by the builder I attempted to clean the stain using a light duty power washer The power washer is eroding the concrete A light duty power washer (under psi) should not be cutting into the concrete I have filed a complaint with Manatee county and they will be inspecting the driveway I'm also hiring an independent contractor to inspect the driveway as well If the county and or contractor confirm that there's an issue with the construction/mix of the concrete, I will be moving forward with a lawsuit if ** *** continues ignore the issue
Regards,
*** ***

In response to the email belowWe feel as though the information we have provided should be sufficientWe have given documentation of the work order being signed and Ms*** has responded that she did signIn our opinion, this matter should be closed

DRHorton has this drainage claim noted under Mr*** address. We would be willing to return again following a rain event to inspect the property for the proposed issue he is concerned about *** ** *** Area Manager - Warranty / Customer Service

I received documentation on a filed complaint regarding home address listed at Spotted Doe DriveThis homeowner has spoken to both the Superintendent, *** ***, involved in the building of his home and the Construction Supervisor, *** *** The homeowner was instructed to place a
phone call discussing all issues/damages with myself this morning and a work order has been placed for resolutions starting this week 7/27- 7/

We will be contacting *** *** this week to schedule an appointment to meet, review, and resolve his outstanding warrantable items

We will contact the customer to have our Lead Field Technician, *** ***, inspect the items for a determination of coverage Thank you, *** *** Customer Service Assistant/Warranty Coordinator

Please accept this correspondence as D.RHorton, Inc.’s (“DRH”) communication to the RevDex.com (“Revdex.com”) with regard to Ms*** second notification of dissatisfaction with our responses to the above-referenced complaintI apologize for the difficulties Ms*** feels she has encountered while attempting to resolve her concernsI assure you that DRH strives to provide quality service. As explained in our previous responses, Ms*** has previously contacted the division regarding the driveway, front porch, and countertop in her home through customer service requestsAs a result the division was in direct communication with Ms*** regarding resolution of her customer service requestsIt is my information that Ms*** is satisfied with the resolution of a portion of her customer service requests. I appreciate the Revdex.com providing me with an opportunity to respond to Ms*** feedback and its attention to this matter. Best,