D.R. Horton America's Builder

Citizens Dispute Counsel has requested that the parties attend a mediation and same is scheduled for September 12, However as a point of clarification, Ms*** has indicated that she is self-employed and did not lose her job Instead she lost a client and does not qualify for a refundWe hope to resolve this matter with our customer at the upcoming mediation Thank you, *** *** D.RHorton, Inc

Our response remains the sameWe are more than happy to address warrantable items, however, we need to have these issues submitted through our homeowners tab on www.drhorton.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, I am
requesting the expected date of installation of the new dishwasher, and the name and contact information for the person who will be responsible for ensuring that it is done It took months and a formal complaint to Revdex.com to receive action on their part, and for them to agree to do the right thingNow, I would just like the replacement to be completed as expeditiously as possible
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
DR Horton representative contacted me an suggested that I get in touch with the manufacturer myself which I didThe manufacturer states that it will be DR Horton or there local installers responsibility to fix it and that there are local resources available if they cannotI have dealt with DR hortons local installer *** mechanical on a number of occasion and they cannot/will not fix it. I have also asked them in the past to get in touch with *** and get me someone who works directly with for the companyThis was also ignoredI don't just open these complaints first, I have tried on a number of occasions in a number of ways to get this fixedTheir response is something that they suggested in as you will see by my emails so at this point I would hate to go back to "step 1". We also cannot take any more time off from work to have someone come out and tell me why it's not there issue and not get someone here from ***. DR Horton chooses both the manufacturers and installers they work withI have tried to go through both them and their installerIt is still their responsibility to coordinate this repair/replacement and year and moths later they have still not been able to do this Here is an email string from Jan between my self and DR Horton RepPlease keep in mind I closed on the home in Sept of and you will notice the first line of the Jan 9th email "we have had *** mechanical out her twice..."I have been working on getting this fixed since September of Heat pumpImportant mainly because you often read messages with this label.Click to teach Gmail this conversation is not important
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Hi *** We have had *** *** out here twice and they are still unable/unwilling to fix this heat pumpThe unit is running at decibels and according to the manufactures specs even the cheap builder grade model that DR horton has used should be at decibelsThe cheapest consumer product runs at decibelsThe last time they were here they said that they would be getting in touch with *** directly as they claim they don't test decibel levelsThat's ridiculous and how they be an "authorized" dealer but can't test the equipmentI need someone out here that can fix or replace this unitIt is not working within manufacturers specs and I can't waste more time following up with Carl mechanical. Also they claim the ridiculous noises it makes when starting up are "normal" however, ours is the only unit in my area that makes those noisesMy issue is that if you are going to use the absolute cheapest unit and then place it right next to a bedroom it needs to at least do what the manufacturer claims it will do or it needs to be replaced with something that willHere is the link to the manufacturers specsThe ton unit we have is not working within those specs
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Hey *** I will reach out to the hvac company to see what is going on and why they can't get this unit in the proper decibels. I will let you know what I hear*** *** SUPERINTENDENT D-R HORTON, INC AMERICA'S BUILDER
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When will this be addressed? We need someone from *** directly since the company you use can't properly diagnose the equipment. *** * *** *** *** **
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*** I have sent this over to our service department and *** Mechanical. If I had a contact for *** I would send it to you, but I don't. The installer is the one who deals directly with *** What I can do for you is get the installer back out there. *** *** ***> Jan 15** *** *** They need to actually fix it this timeWe can't keep wasting time working with themThey can't / won't test sound decibels which doesn't make senseIt is not operating within manufacturers specsI promise you I will not drop this until it is so they will need to replace or fix the unit or get someone out there who canThey need to get someone from *** thenThere is no point in wasting more time to have them tell us the same thing. *** * *** ***> Jan 15to me, Lila Ok. I will let them know.
Regards,
*** ***

Dear Ms***Please accept this correspondence as D.RHorton, Inc.’s follow up reply to the Revdex.comwith regard to the above-referenced complaint.We are currently in the process of addressing our homeowner’s concernsWe are committed to completethe homeowner’s repairsOur assigned DR Horton Representative will be present during repairs, everynecessary step has been taken to ensure repairs are complete professionallyThe following repairs areschedule to take place next week.? September 8th movers for furnitureBegin demolition of wood floorCarpet pull for floor pop inupstairs hallway leading to bedroom Carpet stretch in master bath to closet form tile floorrepairBuffing chips in sink (upper) bath (lower) drywall in master bath? September 9th finish any floor demo neededBegin laying new floor? September 10th finish laying new floorComplete inspection of work? September 11th Move furniture backSince this is still at work in progress I will provide an update once all the concerns have been fullyaddressed

Please accept this correspondence as D.RHorton, Inc.’s reply to the Revdex.com with regardto the above-referenced complaint.We have addressed the item of concern that Mr*** brought forth when he submitted his online Revdex.comreview noting the issue on April 7thWe looked into the
matter and discovered that his lawn was dug upby the utility districtWe had the landscaping contractor that we use fix the homeowner’s yard as acourtesyWe also addressed the trash and debris in the neighborhood with our field representatives thatwork in his community so that this can be improved.Please also find attached Mr***’s acknowledgement that this item was addressed dated April 8thWeappreciate the opportunity given to look into and ultimately address our homeowner’s concern.Should you have any further questions, please feel free to contact us

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.The response is a simple sentenceWe have not been contacted by all contractors to even schedule repairWe purchased this home with the expectation that it would be in brand new conditition with minimal repairs and that our repairs would be handled in an efficient and timely fashion, neither of which has occurred As a consumer under warranty we should not be doing their work by constant hounding of calls and emails not to mention taking so many days of off work due to poor performance of the building of our houseAt no point in the sorry excuse of a response did DR Horton address the lack of response in a timely fashion, the desire to provide better and faster serviceThey did not accept their fault in dropping the ball on our houseNo apology has been given and last but not least no attempt to compensate for all of our wasted and continued efforts to receive what we are rightfully due
Regards,
*** ***

I met with this homeowner last week and at that time majority of the repairs had taken place. The rear and side yard sod had been replaced. I agreed to replace the front yard of sod and rework an area on the slope of their rear yard while onsite. The customer service rep and
landscaper have been in communication and the repair is to be complete by end of next week Thank you, *** *** Customer Service Manager- Carolinas Division

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12123289, and find that this is a step in the right directionHowever none of the
scheduled crew showed up, so thankfully Dustin fixed some issues himselfWe still have some things to fix

We appreciate the customer bringing the matter to our attention and a local warranty representative will reach out to schedule an appointment to visit their home

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** *** I have received maybe text messages that something will be done but so far not a single repair appointment do I have......I assume I will be forced to escalate this thru the courts.*** *** *** *** *** **

We have items not related to the HVAC in progress and are actively working on all of themSome are contingent on additional actions, including water test and weatherThanks,

We are in communication with the customer and the Service Manager is scheduled to visit his home to discuss the 10-month review on May

I have spoken to the fiancé Mr*** *** and told him that we are waiting on the landscapers to get out to the property to complete the repairs on the yard. Due to all the rain we have had in the past weeks in Greenville the landscapers are very behind. Once I have an update on
the repairs I will inform the owner and I will also update his *** account with all the info needed

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
I reject this because it is only a meetingThey have made promises to fix everything before and did not follow throughI have added images and video'sI have more but it would not allow me to download more. Regards,
*** ***

We spoke to the customer last week and as of the morning of April 18, we are awaiting a return call from *** *** to confirm a date and time that will work for him to inspect his homeWe will follow up again today

Hello *** This customer did not purchase the home from D.RHorton, the original purchaser closed in 2005. *** *** purchased the home in from a bank The one year builders warranty for the original purchaser expired in and is
non-transferrable If they feel they have a structural issue Adrian can contact RWC as the year structural warranty is transferrable however, it would have expired on the date of close of escrow (08/31/05) for the original purchaser this year Thanks *** *** ***
*** *** *** D.RHorton -America’s Builder

We refer the customer back to the email sent on Jan23rd that clarifies the dimension requirements (1/inch in width, not length) for warrantable coverage of settlement cracks, as well as the offer to send a *** *** representative to the home to discuss the cracks and applicable stucco maintenance

We have evaluated our records for this homeowner and would like to investigate the roof leak, as the homeowner did not report the roof leak to our office yetWe would also like to further investigate the window leak issue if it is still leaking; we made an initial inspection on August 10th,
and determined a bit of homeowner maintenance was needed We have investigated the electrical issue and determined the homeowner is overloading the circuit, which is causing it to tripEven if we replace the breaker, if the homeowner continues to overload the circuit it will continue to tripWe will reach out to the homeowner to schedule these inspections Sincerely, *** *** Customer Service Coordinator & Safety Officer D.RHORTON - Louisiana *** ***
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Unfortunately the sod is no longer covered under warrantyWhile we weren’t able to assist with the re-sodding for their yard, as a courtesy to the customer, we offered yard fumigation