D.R. Horton America's Builder

We have items not related to the HVAC in progress and are actively working on all of themSome are contingent on additional actions, including water test and weatherThanks,

I have spoken to Stancil Painting and told them to make the repair. It is exterior caulking and well within their wheelhouse

We have evaluated our records for this homeowner and would like to investigate the roof leak, as the homeowner did not report the roof leak to our office yetWe would also like to further investigate the window leak issue if it is still leaking; we made an initial inspection on August 10th,
and determined a bit of homeowner maintenance was needed We have investigated the electrical issue and determined the homeowner is overloading the circuit, which is causing it to tripEven if we replace the breaker, if the homeowner continues to overload the circuit it will continue to tripWe will reach out to the homeowner to schedule these inspections Sincerely, *** *** Customer Service Coordinator & Safety Officer D.RHORTON - Louisiana *** ***
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A Service Manager met with the homeowner yesterday.Thanks,***

Complaint: ***
I am rejecting this response because:*** *** *** ** ** *** *** *** at ** *** will not answer the question on the attached letterIssue with the unethical behavior of the sale team and *** ***
Regards,
*** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
I reject this because it is only a meetingThey have made promises to fix everything before and did not follow throughI have added images and video'sI have more but it would not allow me to download more. Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
The response outlined by Mr*** is incorrect and misleadingAll documented concerns were not addressedThe most recent warranty request was the only item DR Horton addressed (which was not even discussed in my complaint to the Revdex.com)Mr*** is correct that his painters splattered paint on our custom curtains and an apron and they are planning to pay for the dry cleaning or replacementHowever, the long, upsetting, financially draining history with D.RHorton, beginning with the nightmare of building, was NEVER addressedThe homeowner (me) is satisfied with ONLY the most recent warranty request’s resolutionThe rest of the nightmare/complaint has never been addressed and I anticipate that it will not be
Regards,
*** ***

This responds to the complaint filed by *** *** against D.RHorton, your complaint *** Upon receiving your complaint, D.RHorton immediately reached out to Mr* *** and offered him a $gift card to Home Depot for the expenses he incurred cleaning out the gutters on his
home. Mr* *** accepted D.RHorton’s offer, and we consider the matter resolved. If you have any questions, please let me know Respectfully, *** *** *** *** Customer Service Area Manager

Our previous offer to the homeowner remains

The home is out of warranty (close date 3/13/2009) but the homeowner refuses to accept thatMaintaining the grout to prevent leaks in a shower is the homeowners responsibilityGreen rock was commonly used in and is still considered an acceptable product to be used behind tile in wet areas *** ***

We have been in communication with *** *** to address his concern

Thank you for notifying us of the concerns with your homeWe are in the process of scheduling an appointment with a representative to address these items

The warranty field tech will be in touch with the customer soon regarding the contact information and schedule for the new dishwasher install

Complaint: ***
I am rejecting this response because: Of course after all
these months of trying to reach someone we only get a call back once we file a complaint. A manager is supposed to call us back today with an update on the refund so we will see if there is follow through. We will accept the response once follow up has been made and refund has been issued
Regards,
*** ***

As of today of the items Mr*** had submitted are completed and the remaining items are scheduled to be completed next week on the 19th; I have been in contact with Mr*** and the team working in his home and he seems to be pleased with the progress and comfortable with the schedule
provided for competition If there is anything else need please feel free to let us know Respectfully, *** *** Vice President Customer Service/Quality Control DR Horton America's Builder No.CA

Please allow this to respond to the complaint referenced above D.RHorton contends that at the time the Home Purchase Agreement was signed by Ms*** she was self-employed. She advised that she lost a client, but she has not lost her job. Accordingly, pursuant to the
Agreement she does not qualify for a refund. D.RHorton has offered to cancel the current Agreement and provide an additional months and apply her deposit to another property so that she can continue to grow her business. We continue to build the home of her unique specifications and taste. It is because of these specifications that D.RHorton secured the deposit in the event a customer is unable to close and changes need to be made to the home to suit another customer’s tastes. Thank you, *** *** D.RHorton, IncAmerica's Builder Corporate Customer Service Assistant Revdex.com*** ***
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Dear *** *** *
As a service to your business, this letter is in regards to a consumer complaint submitted to the Revdex.com about your business on 8/24/by Melissa Vaccaro and assigned complaint ID ***
Your customer has rejected the business' response. For your convenience, a copy of the customer's response is below To expedite this matter, please respond back to the Revdex.com within days of receiving this notice
In the Revdex.com's experience, the following tips often help foster trust in a business:
* Acknowledge customer concerns
* State the facts as you see them and avoid emotion
* Explain the actions you have taken to resolve concerns
Please understand that the customer's dispute and your response could be publicly posted on the Revdex.com website (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this customer. The Revdex.com may redact the dispute of your response to protect privacy rights and to remove inappropriate language
If you have any questions, please contact us at *** between 9:a.mand p.mor by email at ***
Regards,
*** ***
Dispute Resolution, Ad Review
*** *** ***
MESSAGE:
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
In response to DR Horton: Thank you for responding, however, it seems you don't have all the information. Yes, I am self employed and lost 70% of my income which I would be happy to send documentation and financial's to prove. Based on my dramatic decrease in income YOUR mortgage company, DHI, issued a denial for the mortgage--which is when I requested a refundPlease see attached denial from YOUR MORTGAGE company. I have subsequently tried to get a loan thru my own bank to try and salvage this purchase, however my debt to equity ratios with the 70% decrease in come makes me unable to qualify and I have a denial from them as well that I would be happy to provide. My contract contains a financing contingency under Section 2b which entitles me to a refund. Your sales agents have claimed, in essence, that the contingency is satisfied and waived once a conditional loan commitment letter is issued. However, this is flatly under the terms of the contractFlorida law requires such waiver to be expressly stated in writing and no such waiver is enumerated in your contract. Further as the drafter of the document, all deficiencies and issues of vagueness will be construed against DR Horton. Your companies annual report states: Our sales contracts include a financing contingency which permits customers to cancel and receive a refund of their deposit if they can't obtain mortgage financing at prevailing or specified interest rates within a specified period This statement does NOT state that the person must not be able to get a Loan Commitment Letter--rather it is contingent on obtaining mortgage financing. Nowhere in the contract does the contingency on financing state it is waived upon obtaining a qualified loan commitment letter. Such a clause would, if included, render meaningless section 2.b (3), which assumes the financing contingency continues to exist after the provision of a Loan Commitment Letter Your local sales office is currently in violation of the law, as well as DR Horton Inc's fiduciary duties as an escrow agent under Contract and Florida Law. I intend to refer the matter for prosecution by the Office of the Attorney General of Florida as a fraudulent and deceitful business practice in violation of Florida statutes 501.201, et seq, and seek imposition of civil penalties of $10,per incident against DR Horton Inc, as well as against Mr*** *** and Mr*** *** pursuant to Florida statues 501.2075, which allows for personal liability for fraudulent and deceptive trade practices In regards to your comments that the home being built to my specifications--I purchased the home already permitted so all structural items were already chosen and I had ZERO ability to make those changes. Respectfully, this loss of employment occurred PRIOR to the foundation of the house even being poured and I contacted you and your mortgage company IMMEDIATELY so you wouldn't move forward, however you chose to even after receiving a *** *** from your own mortgage company I advised you when I notified you that I would be UNABLE to move forward on the purchase and to STOP the building process so you could resell to someone else and had the lengthy conversation with my salesman *** *** and to his supervisor *** Purchasing another house in the next months is NOT a possibility, and find it completely unrealistic I am not entitled to a refund even though your own mortgage company denied me for a loan--this qualifies me for a refund under your contract Further, I have hired an attorney to help me with this matter and he has been ignored and put off by your legal department at every turn, including not returning calls, faxes, or any other notifications. I have also filed with the State of Florida, Twelfth Judicial Circuit Court in Manatee County, where the construction is being done, case number CDS *** which your presence has been requested for mediation and have been informed that DR Horton ignored all mailed correspondence and not returning the courts repeated calls to confirm or decline your appearance. I can't imagine that a National Builder like DR Horton could be so negligent and unwilling to discuss this matter either with my attorney or attend the court requested mediation DR Horton claims to treats its customers fairly and honestly, and I would like to give you the opportunity to show that to be the caseAnd I encourage your office to take appropriate steps to remedy this issue before circumstances escalate further
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
If I encountered more issues I will submit another complaint. Thank you for your help Revdex.com!
Regards, *** *** ***

Please accept this correspondence as D.R
Horton, Inc.’s (“DRH”) response to the Revdex.com (“Revdex.com”) with
regard to the above-referenced complaintI apologize for the difficulties *** *** feels she has encountered while attempting to resolve her concerns
I assure you
that DRH strives to provide quality service.It is my understanding that *** ***
successfully closed on this property on or about August 30, *** *** has contacted the division regarding the passive radon system in
her home previously through a customer service requestAs a result the
division is in communication with *** *** in order to move towards
resolution of her requests.I appreciate the Revdex.com providing me with an
opportunity to respond to *** ***’s complaint and its attention to this
matter

The City Manager has an appointment with *** *** on Wednesday, the 8th to look into his concerns

Response to Rebuttal ID#*** D.RHorton asked the supply company of the entry doors used in the *** *** ***, *** to inspect the door at Mr*** home. After visual inspection, *** is willing to provide us with a new door and as a courtesy, D.RHorton informed *** that we would have the new door stained according to Bella Casa architectural requirements, and delivered for install to *** *** ***