D.R. Horton America's Builder

Complaint: ***
I am rejecting this response because:The business called and asked me to submit a quote from a Sod company for them to peruse.They,as before, have stated that they wish to conclude this issue,but until
the work is completed to my satisfaction I will withhold conclusion.When I made them aware I would have my own expert to inspect Sod for proper quality and job application,the suggestion was made for me to attain quote to submit to them.I am working on quotes that will be submitted to DR Horton for approval and payment
Regards,
*** ***Revdex.comMESSAGE:DR Horton had a new sod lawn installed to my satisfaction.I would like to tell you that complaint is resolved.Thank you for the invaluable assistance.*** ***

Our previous offer to the homeowner remains

Thank you for notifying us of the concerns with your homeWe are in the process of scheduling an appointment with a representative to address these items

As of today of the items Mr*** had submitted are completed and the remaining items are scheduled to be completed next week on the 19th; I have been in contact with Mr*** and the team working in his home and he seems to be pleased with the progress and comfortable with the schedule
provided for competition If there is anything else need please feel free to let us know Respectfully, *** *** Vice President Customer Service/Quality Control DR Horton America's Builder No.CA

Complaint: ***
I am rejecting this response because: Of course after all
these months of trying to reach someone we only get a call back once we file a complaint. A manager is supposed to call us back today with an update on the refund so we will see if there is follow through. We will accept the response once follow up has been made and refund has been issued
Regards,
*** ***

Please accept this correspondence as D.RHorton, Inc.’s (“DRH”) response to the Revdex.com (“Revdex.com”) with regard to the above-referenced complaintI apologize for the difficulties Mr*** feels he has encountered while attempting to resolve his concernsI assure you that DRH strives to provide quality service.It is my understanding that Mr*** successfully closed on this property on or about June 30, Mr*** has contacted the division regarding the hardwood floors in his home previously through a customer service requestAs a result the division is in communication with Mr*** in order to move towards resolution to his request.I appreciate the Revdex.com providing me with an opportunity to respond to Mr*** complaint and its attention to this matter

Ms*** we have been in contact with the homeowner and here is a status of the actions to resolve her issues; Window- homeowner is out of town for weeks, and we could not gain access to inside of house. Homeowner requested that we reschedule for June 22nd, when she will return
homeFront porch- contractor is scheduled for Thursday morning June 11th to jack up the columns, and install new footings under porch columns, then set columns back on new footings. I will then schedule landscaper to repair flower bed around porchDriveway- contractor is scheduled to install addition to driveway that homeowner requested to make access easier to her first garage door on Tuesday, June 16th We will be following up with her during these actions to ensure she is satisfied with the work Thank You, *** *** Customer Service Manager

Response to Rebuttal ID#*** D.RHorton asked the supply company of the entry doors used in the *** *** ***, *** to inspect the door at Mr*** home. After visual inspection, *** is willing to provide us with a new door and as a courtesy, D.RHorton informed *** that we would have the new door stained according to Bella Casa architectural requirements, and delivered for install to *** *** ***

We appreciate the customer reaching out regarding their concerns and have confirmed the warranty department is in communication with the customer and is actively working to resolve the remaining open warrantable repairs in their homePrevious requests have been addressed and responded to within the
confines of the warranty guidelines

Please allow this to respond to the complaint referenced above D.RHorton contends that at the time the Home Purchase Agreement was signed by Ms*** she was self-employed. She advised that she lost a client, but she has not lost her job. Accordingly, pursuant to the
Agreement she does not qualify for a refund. D.RHorton has offered to cancel the current Agreement and provide an additional months and apply her deposit to another property so that she can continue to grow her business. We continue to build the home of her unique specifications and taste. It is because of these specifications that D.RHorton secured the deposit in the event a customer is unable to close and changes need to be made to the home to suit another customer’s tastes. Thank you, *** *** D.RHorton, IncAmerica's Builder Corporate Customer Service Assistant Revdex.com*** ***
*** *** *** ***
*** *** ** *** ***
*** *** ** ***
Dear *** *** *
As a service to your business, this letter is in regards to a consumer complaint submitted to the Revdex.com about your business on 8/24/by Melissa Vaccaro and assigned complaint ID ***
Your customer has rejected the business' response. For your convenience, a copy of the customer's response is below To expedite this matter, please respond back to the Revdex.com within days of receiving this notice
In the Revdex.com's experience, the following tips often help foster trust in a business:
* Acknowledge customer concerns
* State the facts as you see them and avoid emotion
* Explain the actions you have taken to resolve concerns
Please understand that the customer's dispute and your response could be publicly posted on the Revdex.com website (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this customer. The Revdex.com may redact the dispute of your response to protect privacy rights and to remove inappropriate language
If you have any questions, please contact us at *** between 9:a.mand p.mor by email at ***
Regards,
*** ***
Dispute Resolution, Ad Review
*** *** ***
MESSAGE:
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
In response to DR Horton: Thank you for responding, however, it seems you don't have all the information. Yes, I am self employed and lost 70% of my income which I would be happy to send documentation and financial's to prove. Based on my dramatic decrease in income YOUR mortgage company, DHI, issued a denial for the mortgage--which is when I requested a refundPlease see attached denial from YOUR MORTGAGE company. I have subsequently tried to get a loan thru my own bank to try and salvage this purchase, however my debt to equity ratios with the 70% decrease in come makes me unable to qualify and I have a denial from them as well that I would be happy to provide. My contract contains a financing contingency under Section 2b which entitles me to a refund. Your sales agents have claimed, in essence, that the contingency is satisfied and waived once a conditional loan commitment letter is issued. However, this is flatly under the terms of the contractFlorida law requires such waiver to be expressly stated in writing and no such waiver is enumerated in your contract. Further as the drafter of the document, all deficiencies and issues of vagueness will be construed against DR Horton. Your companies annual report states: Our sales contracts include a financing contingency which permits customers to cancel and receive a refund of their deposit if they can't obtain mortgage financing at prevailing or specified interest rates within a specified period This statement does NOT state that the person must not be able to get a Loan Commitment Letter--rather it is contingent on obtaining mortgage financing. Nowhere in the contract does the contingency on financing state it is waived upon obtaining a qualified loan commitment letter. Such a clause would, if included, render meaningless section 2.b (3), which assumes the financing contingency continues to exist after the provision of a Loan Commitment Letter Your local sales office is currently in violation of the law, as well as DR Horton Inc's fiduciary duties as an escrow agent under Contract and Florida Law. I intend to refer the matter for prosecution by the Office of the Attorney General of Florida as a fraudulent and deceitful business practice in violation of Florida statutes 501.201, et seq, and seek imposition of civil penalties of $10,per incident against DR Horton Inc, as well as against Mr*** *** and Mr*** *** pursuant to Florida statues 501.2075, which allows for personal liability for fraudulent and deceptive trade practices In regards to your comments that the home being built to my specifications--I purchased the home already permitted so all structural items were already chosen and I had ZERO ability to make those changes. Respectfully, this loss of employment occurred PRIOR to the foundation of the house even being poured and I contacted you and your mortgage company IMMEDIATELY so you wouldn't move forward, however you chose to even after receiving a *** *** from your own mortgage company I advised you when I notified you that I would be UNABLE to move forward on the purchase and to STOP the building process so you could resell to someone else and had the lengthy conversation with my salesman *** *** and to his supervisor *** Purchasing another house in the next months is NOT a possibility, and find it completely unrealistic I am not entitled to a refund even though your own mortgage company denied me for a loan--this qualifies me for a refund under your contract Further, I have hired an attorney to help me with this matter and he has been ignored and put off by your legal department at every turn, including not returning calls, faxes, or any other notifications. I have also filed with the State of Florida, Twelfth Judicial Circuit Court in Manatee County, where the construction is being done, case number CDS *** which your presence has been requested for mediation and have been informed that DR Horton ignored all mailed correspondence and not returning the courts repeated calls to confirm or decline your appearance. I can't imagine that a National Builder like DR Horton could be so negligent and unwilling to discuss this matter either with my attorney or attend the court requested mediation DR Horton claims to treats its customers fairly and honestly, and I would like to give you the opportunity to show that to be the caseAnd I encourage your office to take appropriate steps to remedy this issue before circumstances escalate further
Regards,
*** ***

Complaint: ***
I am rejecting this response because: Please see attachments enclosed is the warranty booklet, denial from our homeowner's insurance company, and the report from the company the homeowner's insurance sent out to assess the propertyAlso per our conversation on the complaint I put the incorrect purchase date; our purchase date was 07/31/2017.* ***
***
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

Per *** * *** *** a solution has been proposed and acceptedThere was an error with our HVAC contractor with regards to the sizing / equipment used this is being scheduled for repair directly with the ***’sAs part of the solution the ***’s will be reimbursed by the HVAC contractor for excessive electric bills due to the equipment error,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.Yes the contractor has met with us to compile a list, but very little action has taken place Once again, DR Horton has not met the promise as stated in their response Only two items on our list have been repaired We have not received any additional communication on when the additional vendors are going to be scheduled to make repairs We want resolution and active communication from DR Horton
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** My home address is:Baymeadows Rd EApt 935Jacksonville, Fl

Complaint: ***
I am rejecting this response
because: The builder should not be allowed to build a home where he does not put something as important as gutters on a new home. This is just the worst builder. Would he want his house to not have gutters? Did he even review the picture that I submitted with the water flowing off my house like it's a waterfall?
Regards,
*** ***

Mr*** complaint has been completedSunrise Mechanical found that the supply line was kinkedThey fixed it and the CFM is now in range Thank you, *** *** Assistant Superintendent D.RHorton

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
The drywall repair in the garage scheduled for 7/21/was not performed. The siding repair and replacement has not been performed.
Regards,
*** ***

Please allow this to respond to the complaint referenced above I has investigated the history of Ms*** Revdex.com Complaint. The door was originally installed during construction however, it was the incorrect style. Replacement doors were delivered on several occasions twice with
incorrect hinge spacing, and another time the width was incorrect I contacted the door supplier to have an entire door unit (new doors & new jamb) delivered today, it will be painted & installed no later than September 16, I have also contacted the homeowner directly via telephone & email to inform her of our plan Thank you, *** *** *** *** ***
*** *** * *** * *** ***
*** *** ***
*** ** *** *** *** *** *** ***
** ***

Please accept this correspondence as D.R
Horton, Inc.’s (“DRH”) response to the Revdex.com (“Revdex.com”) with
regard to the above-referenced complaintI apologize for the difficulties *** *** feels she has encountered while attempting to resolve her concerns
I assure you
that DRH strives to provide quality service.It is my understanding that *** ***
successfully closed on this property on or about August 30, *** *** has contacted the division regarding the passive radon system in
her home previously through a customer service requestAs a result the
division is in communication with *** *** in order to move towards
resolution of her requests.I appreciate the Revdex.com providing me with an
opportunity to respond to *** ***’s complaint and its attention to this
matter