D.R. Horton America's Builder

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
The irrigation timer use of our neighbors remembrance ave is not our concern or businessThey do not have sprinklers working in the walk way of the major floods that I have mentioned and complained about before closing I was given Info before last inspection regarding how low the floor was and the soggy soil, we went back and forth in dealing with the concernI do not understand what my neighbors have to do with my issue, does that also apply to the new home that was just built and there is water standing to a home that no one lives in yet? Is it their irrigation timer also? Or their sprinklers are facing my direction? What is the excuse for that now? Regarding buying the house "as is" I do agree and I understood the contract agreementMy issue is that our family is having g issues days after we moved into the homeI also made sure with the seller and the man that inspect the home with me, before closing, that we notice any flaws in the homeAs I said from the beginning and I will continue saying that the or tiles in front of the main door entrance was the only thing brokenNo tiles upstairs or in the kitchen were brokenTill now tiles are continuously cracking through out the home and that's after closingSo, now that is consider buying the home as is? I didn't buy a home with cracked tiles all aroundIf that's the case I would of bought a home with KB Homes.
Regards,
*** *** *** *** *** ***

All remaining repairs have been completedWe regret the delay experienced in waiting for proper materials to complete the repairs and appreciate the customer's patience

We appreciate the customer's patience regarding the repair work on their homeWe have confirmed today with the homeowner that all remaining repairs were completed on the 17th

In regards to complaint *** DR Horton has requested to repair or replace the effected window as per the warranty agreement, and does not authorize payment for any contractors not provided by and/or contracted thru DR Horton Today, 6/30/16, messages have been left in order to
resolve the window issue Thank you, *** ***

In response to the Revdex.com Complaint by Mr*** at *** *** ** that requested repairs to the front doorThe request was denied for the following reasons: 1. The Builder Warranty period warrants against covered defects is for year one only
2. The home is nine years old, and per the warranty the HO is responsible to maintain the doors not the builder or the HOA 3. The HOA recorded Maintenance Chart was checked and front doors fall under “Owner Responsibility”For the following reasons our position remains the same, we must deny the request for repairs to the front doorSincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** *** *** *** *** *** *** *** *** ** ***
I have not been contacted by anyone to refund my $1,500.00. I made the wire transfer on May 13th, It is now June 8th, and DR Horton still has possession of my $1,I do not understand why the financial/mortgage person did not contact them to refund my money yetI am in the Navy stationed in Indiana and just want whats mine back
Regards,
*** ***

We received the list of warranty concerns from the customer and have an appointment scheduled on April

Revdex.com:*Please note that while I have met with the company the problem has yet to
be resolved It is in the process and I am satisfied with the direction it is going I would like to respectfully request the opportunity to respond again if necessary
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Although we had the tile inspected by a 3rd party inspector and it was determined that the tile in question has been installed in a manner consistent with the standards set by The Tile Council of America and *** *** *** ** ***, D.RHorton has elected to make the requested
repairs to the tiles in question as well as repairing chipped tiles; the repairs are scheduled for August 28, Respectfully, *** *** Vice President Customer Service/Quality Control DR Horton America's Builder No.CA

We will continue to work with the customer on a resolution to his request Sincerely, *** *** Customer Service Manager D.RHorton Homes, Inc

Complaint: ***
I am rejecting this response because: This is not accurate informationWe have where the warranty guy *** wrote that hewould send someone to repair the garage because the wood is crackedAs far as the flashing goes they never repaired the flashing they kept telling us they were coming in JulyNo one ever showed up
Regards,
*** ***

Complaint: ***
I
am rejecting this response because:The attached warranty report indicates the issues that I've had with my home with regard to water leaks in various areas of my home (starting on page 10)It is not required that an individual get on top of the roof to see that my home does not have drip edge flashing (see attached photos of a PAID roofer)I've had MAJOR water leaks in various areas of my home with no explanation or proper repairBased on the IRC code - RDrip edge, my home was constructed while the code was enforcedThe City of San Antonio Development Services Department indicated that this WAS indeed a requirement when my home was builtI was told that felt would be added to the roof which should've been done in the beginningUntil this issue is completely resolved, I will continue to be a disgruntled homeowner (you would be also if you experienced water damage days after moving into a BRAND NEW HOME...and then to receive patchwork as a "quick fix..." unacceptable).
Regards,
*** ***

In response to Revdex.com Complaint *** DR Horton is awaiting response from HomeownerHomeowner has been offered to complete items with Field Construction Supervisor and/or the Warranty Technician and has not be in contact to schedule appointments as such Thank you, *** *** Customer Service Assistant/Warranty Coordinator D.RHORTON America’s Builder

We have confirmed with the local warranty representative that the painting job is confirmed for this Thursday, 2/We appreciate the customer's patience and look forward to resolving this matter for them

Reference number: ***Dear Ms***Please accept this correspondence as D.RHorton's reply to the Revdex.com withregard to the above referenced complaint.The homeowner, Ms*** did not request a desired settlement but this is our response toher complaint.Please accept our
sincerest apologies for any inconvenience you were causedWe strive to build a topquality home for our customersOur policy in place is that every homeowner has the opportunity towalk their new home before they purchase it and any cosmetic repairs must be made prior to closing.Our homeowners sign off on the home, " accepting" the home before they go close on itI am not surewhat cosmetic repairs were not done prior to closing but I assure you we make every attempt possibleto take care of them before closingIf we missed something I apologize for thatWe also use a diversegroup of individuals to construct our homesIt is not uncommon to have individuals doing work orrepairs that speak a different languageI assure you though the work was assigned to them by someonethat did tran slate it to them.DR Horton makes every effort to have the highest quality of customer service possible and demand thesame from the many Vendors we useWe do not tolerate any rude behavior towards any of ourhomeownersIf someone acted in an inappropriate manner I am sure it was dealt with directly with thatvendor's management departmentBeing a year later and not knowing who it was I cannot give theoutcome of what happened.DR Horton continues to educate and train our personnel and vendors to be leaders in Customer Service.Please know that this letter has not gone overlooked in any way and we will use this opportunity tolearn from it

The Builder and VP of City Operations met with Mr*** on 8/6/At that time we reviewed ailoutstanding warranty items and compiled a list of items to be correctedWe are meeting again on8/13/to make the appropriate repairsAt this time we feel that Mr*** was satisfied with our
plangoing forward

The work in Mr*** home is scheduled to be completed on 12/21/

Complaint: ***
I am rejecting this response because:I have sent multiple requests to DR horton (over several months)to complete warranty repair of painting the stucco repair and replacing pavers which were marked with an "X"Also, when they stucco'd *** *** ***, they destroyed my sod and oversprayed /splattered along the entire side of my homeI want DR Horton to contact me to schedule these repairsThey are not to simply show up and work on my house, with no one here
Regards,
*** ***

Below is our response Mr *** The national average for building a home is to months and longer for smaller custom builders. Your home was started 3/21/16. to months would have your home finished 7/21/to 8/21/16. Your home is projected to be completed 8/26/16. This is right at the national average. The building of your home is progressing in line with every other home being built in America. The Santa Rosa Beach community we are building your home in has a population of approximately $12,people. Unlike big cities like Atlanta, Tampa and Jacksonville there is not a large trade base. The fact that DR Horton can build a home to the national average is an outstanding job by the local building team with the limited trade base available in that area. There are no abdelays in building your home thanks *** * ***
*** *** * *** *** D.RHorton Inc., "America's Builder" *** ** *** ** *
*** *** *** ** ***

The work being done at the above home is a requirement from the municipalities. We have to comply with their requirements in order for them to take over the streets and release our bond. This has been communicated to the above homeowner by the construction team, and the work will be
wrapping up next week barring delays from the weather Thank you,
*** ***
*** *** *** *** ***n