D.R. Horton America's Builder

We have confirmed with the local warranty representative that the painting job is confirmed for this Thursday, 2/We appreciate the customer's patience and look forward to resolving this matter for them

Complaint: ***
I am rejecting this response because not all the areas have been repairedThe repair team left at a certain time since they still had two more projects to do the
same day.We agreed to repair the flooring in the living area as I had tenants move into my house days later and repair the areas in the hallway and dining room at a later time as this could be done easier after moving in
Regards,
*** ***

In response to the Revdex.com Complaint by Mr*** at *** *** ** that requested repairs to the front doorThe request was denied for the following reasons: 1. The Builder Warranty period warrants against covered defects is for year one only
2. The home is nine years old, and per the warranty the HO is responsible to maintain the doors not the builder or the HOA 3. The HOA recorded Maintenance Chart was checked and front doors fall under “Owner Responsibility”For the following reasons our position remains the same, we must deny the request for repairs to the front doorSincerely, *** ***

Complaint: ***
I am rejecting this response because: This is not accurate informationWe have where the warranty guy *** wrote that hewould send someone to repair the garage because the wood is crackedAs far as the flashing goes they never repaired the flashing they kept telling us they were coming in JulyNo one ever showed up
Regards,
*** ***

The work being done at the above home is a requirement from the municipalities. We have to comply with their requirements in order for them to take over the streets and release our bond. This has been communicated to the above homeowner by the construction team, and the work will be
wrapping up next week barring delays from the weather Thank you,
*** ***
*** *** *** *** ***n

We received the list of warranty concerns from the customer and have an appointment scheduled on April

The work in Mr*** home is scheduled to be completed on 12/21/

Complaint: ***
I am rejecting this response because:
** *** has had plenty of time to resolve the issue and they have been silentWe need this fixed ASAP and contact from ** *** made to us, not us to them
Regards,
*** ***

Below is our response Mr *** The national average for building a home is to months and longer for smaller custom builders. Your home was started 3/21/16. to months would have your home finished 7/21/to 8/21/16. Your home is projected to be completed 8/26/16. This is right at the national average. The building of your home is progressing in line with every other home being built in America. The Santa Rosa Beach community we are building your home in has a population of approximately $12,people. Unlike big cities like Atlanta, Tampa and Jacksonville there is not a large trade base. The fact that DR Horton can build a home to the national average is an outstanding job by the local building team with the limited trade base available in that area. There are no abdelays in building your home thanks *** * ***
*** *** * *** *** D.RHorton Inc., "America's Builder" *** ** *** ** *
*** *** *** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
This response is the same as the other letter and it is not acceptableThe section *** *** is referring to isnt even the correct section that sounds hollowThe entire driveway needs to be warrantied for an extra yearOur current warranty does not expire until the end of August so the extended warranty should be valid until the end of August All im asking for at this point is a revised letter Thank you *** ***
Regards,
*** ***

All remaining repairs have been completedWe regret the delay experienced in waiting for proper materials to complete the repairs and appreciate the customer's patience

I understand the customers concerns and frustration with his warranty issuesWe have contacted this customer and are working to complete all open warranty itemsWe have apologized for the lack of response concerning the electric issue with the light fixtureThis is our fault as the work order for
repair was sent to the wrong vendorThis has been corrected and the customer will be contacted in the next few days to schedule the repairWe have also explained that we do no walk through after closing but rely on our customers to let us know of any problems with the homeOne of our area managers has also emailed the customer to offer assistance to meet at his home if neededSincerely, *** ***
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In response to Revdex.com Complaint *** DR Horton would like an opportunity to review the documentation and request, please also include how $was decided upon as an overage (breakdown of cost). Once this is received in our office, a decision of coverage will be determined
Thank you, *** *** Customer Service Assistant/Warranty Coordinator D.RHORTON America’s Builder *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below. I understand that maintenance is required on homes, what I don't understand is why only certain portions of the stucco is falling offI have read that if stucco is properly applied it can last for up to yearsI may be naïve in expecting this to be case from homes built by D R Horton but after reading all of the complaints from other home owners I now understand that their quality control needs helpThe person that came out from DR Horton was quite pleasant and told me about the repair kit that I would need to purchaseThe problem is this repair is close to the roof. Not something I am comfortable with doingSo DR Horton now has another unhappy customer who purchased one of their homes. I was also told I could call and get the name of the company that did the original Stucco on this house, why would I want the same people doing the work again when they did not provide quality work initially.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***

Our warranty representative has an appointment scheduled with *** *** this Friday

This correspondence is in response to the above noted complaintD.RHorton takes pride in our homes andin honoring our warranties with respect to the building standards, specifications, and guidelines.D.RHorton agrees that the countertop claim is a warrantable issue, and was misdiagnosed by the
vendorssent out to inspect the issueAs such, D.RHorton agrees to make repairs to ensure that the kitchen countertop is level, per our one year limited warrantyIt is my understanding that Mr*** has agreed to the termsof our offer (attached) and we are currently in process of scheduling a mutually convenient time for thework to commence.If you have any further questions, please don't hesitate to contact me

Revdex.com:
I have reviewed the response made by the business to refund $11,deposit in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear *** *** In response regarding complaint ID 10723104, Mr*** met with our superintendent for the final walk on his new home purchase before closing on the same day just hours before closing. During this time Mrand Mrs*** told the superintendent that he
wanted the HVAC unit switched out to a ton unit because of a home inspection report that he had requested on his new home suggested that the ton HVAC be replaced with a ton unit on this particular home. The superintendent explained to Mr*** that the HVAC unit could not be replaced because we had an engineered report stating that the HVAC unit installed was sufficient for the home. We provided the report to Mr*** realtor after the discussion at the final walk. The realtor at that point after the discussion stated that since we were not going to replace the unit then they demanded a $20,price reduction or they were not going to close. I asked the sales agent to tell the realtor that we would not be able to reduce the price of the home $20,We would have completed the other issues stated in the home inspection report before close but was never given the chance. Mr*** and his wife left with the realtor to discuss options. The realtor representing the *** called the sales agent and told her that they would not be moving forward with the purchase because we were not going to do anything for them They asked for the earnest deposit of $to be returned to them .The sales agents explained our policy to the realtor Mr*** called me directly and asked me why he would not be able to receive the deposit back and I explained to him that we by contract give the earnest check back when there is a financing issue. I explained to him that it is policy to give the earnest check back when the buyers are unable to obtain financing. He asked me why again, and I explained to him per contract, we only return deposit money on a financing contingency SINCERELY, *** ** *** Area Sales Manager, MS DR Horton Homes

The customer service representative has been in communication with the customer and advised the cracked tile will be repaired