D.R. Horton America's Builder

Ms*** In response to the complaint below*** *** has met with Mr*** and plans to have him on schedule to have this issue corrected as soon as his yard dries outWe have had a lot of rain here and do not
want to cause more issues while completing this project*** has been updating Mr*** regularlyPlease let us know if you need any other information pertaining to this complaint Thank you, *** *** Construction Manager DR Horton Myrtle Beach

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** *** I still have items pending that have not been addressedThe window in the kitchen has not been replaced, its been two weeks since I was informed the wrong item had been received.The matter with the rock wall is still pending, the survey that was performed did not satisfy the matter with the height and the footing.The refrigeration units were replaced however there are still some items left to discuss, this sub contractor failed to meet at the set time and date once again, I will set another appointmentThe second floor repair was poorly done and has to be looked at once more.The roof repair has not been completed and I have not heard from anyone on when that will be completed

Complaint: ***
I am rejecting this response because: Lame response from business! Hopefully our complaint can deter present and future customers from closing on their homes prior to trusting their dishonest employees who lack integrity If we can get at least one potential customer to reconsider their purchase or delaying their purchase we will be satisfied Hopefully this will cause the business to lose much more money than they would have had to use to repair our our lawn and replace our dead sod/tree and shrubs At this stage we would not recommend business to friends or associates due to our issues with landscaping and poor resolution efforts I have been attempting to do the repairs on my own and have found the following items under the dead sod ( metal pipes, bottles, bricks, wooden 2x4's and large rocks over six inches in lengthby Our displeasure will be emphaticacally highlighted on our customer satisfaction survey. Thank you for the opportunity to respond and post our dissatisfaction
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
** *** has had plenty of time to resolve the issue and they have been silentWe need this fixed ASAP and contact from ** *** made to us, not us to them
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution, if completed in a timely manner, is satisfactory to meThe reimbursement for excessive water used by subcontractor for DR Horton will be contingent upon me supplying the most recent statements from *** *** *** ***
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have
determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
The acceptance of the response is contingent on completion of ALL issues and repairs promised months agoI am tired of the "BS" from DR Horton

Complaint: ***
I am rejecting this response because not all the areas have been repairedThe repair team left at a certain time since they still had two more projects to do the
same day.We agreed to repair the flooring in the living area as I had tenants move into my house days later and repair the areas in the hallway and dining room at a later time as this could be done easier after moving in
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me Specifically the monetary compensation is satisfactory I would like this record to reflect the following points with regards to D.RHorton's written response:1) I was referred directly to *** (in lieu of the D.RHorton website referenced) as he was the HOA's point of contact in re-mediating the original blow-out valve repair on 4/15/ Overall *** was respectful and kind throughout the process.2) My initial loss in water pressure was identified on 4/18/ The Non-Warranty Inspection offer occurred on 4/28/ D.RHorton's lack of response forced my hand in incurring costs to try and get the situation resolved My refusal to sign the Non-Warranty Inspection was because the inspection would have covered my home and not necessarily the meter or meter to street which had already been identified as the likely source of the issue.3) D.RHorton only contacted *** *** AFTER I had called them in order to obtain the most current reading During MY call with *** *** it was identified that my meter was not reading This information was shared by ME to D.RHorton, not vice versa.4) D.RHorton's response includes the following language: "nor was the obstruction a result of the work performed to the mainline previously." Just as I can't prove it was the cause this claim is equally false Bottom line is that we'll never know On 4/14/I had water pressure On 4/18/I did not The only thing that changed in between those dates was the repair to that blow-out valve.I regret having to come this far My ask from the beginning was to have the people involved in the original repair take another look Regrettably that appears to have never been a possibilityD.RHorton appears to have reached a point where unusual situations are forced into usual or typical problemsFinally, I would like to acknowledge and thank D.RHorton for reimbursing my expenses
Regards,
*** ***

We appreciate the opportunity to work with the customer to address their remaining concernsWe met with them on Friday 1/and are actively working to resolve the remaining open items

Below is our response to Ms*** most recent comments regarding her complaint. Please let me know if I am supposed to mail this, as well Thank you again for all of your help! I hope this will help to resolve this matter for Ms*** We appreciate that this person has taken the time to visit our model homes at Taralon and do understand that it can be frustrating to not be able to view all homes that are or will be built within a communityUnfortunately, it’s not realistic to offer a model of every floorplan being built in a community, nor is it typical within the industry to do soHowever, at Taralon we do offer three models for prospective customers to tour so they can get a flavor of how the homes are designed, as well as to demonstrate construction quality, standard features and some available optionsThe models that we demonstrate are the Sunsprite, Portland, and CrimsonSome of the Taralon floorplans have been built previously in past communities and we typically do have photos from those homes that we would be more than happy to share with a customer, when requested. In addition, typically, we can tour prospective customers through homes that are under construction if we don’t have a model or completed home of that particular floor plan available for viewingHowever, as stated in our previous response, we are waiting for building permits from the local jurisdiction before we are able to start building more homes in this community and commit to completion timesThis person did mention completion times in her original complaint which is why we addressed that in our original response Our website displays all floor plans that are going to be built in Taralon along with the most current base price associated with that particular floorplanWe sell our homes in an organized manner through the use of “sales releases.” Each sales release will have a limited amount of homes availableDue to high market demand for our product, we generally will sell out of homes quickly in these releases which is why sometimes a certain plan might not be available for purchase at that given point in timeBecause of this, our website does state in its disclaimer that “Home and community information, including pricing, included features, terms, availability and amenities, are subject to change.” Typically, if a customer has an interest in a particular floorplan, our sales team will work closely with them to keep them informed when the next one becomes available We hope this helps to provide further clarification to help resolve this matter Sincerely, *** *** Vice President Sales and Marketing Portland Division *** *** * ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
This response is the same as the other letter and it is not acceptableThe section *** *** is referring to isnt even the correct section that sounds hollowThe entire driveway needs to be warrantied for an extra yearOur current warranty does not expire until the end of August so the extended warranty should be valid until the end of August All im asking for at this point is a revised letter Thank you *** ***
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ** *** and have determined that this does not resolve my dispute.I see this is going nowhere...DRHorton knows full well the issue was reported years ago (I have written documentation) while under warrantyI had confidence in D R Horton that the issue would be fixed years ago but instead they sent a contractor that admittedly overlooked the problemAt this point I take this as a lesson learnedI will not ever purchase a home or recommend anyone to purchase a home from these buildersIt's unfortunate that they have failed to repair all the damages caused and have forced me to continue to pursue legal actionRevdex.com thank you for the forum to expose this less than professional group of representatives in the Tampa/Sarasota regionAlso, thanks for exposing that the corruption goes beyond the Florida office right into the Texas corporate office where this type of poor customer service is praisedD R Horton no need to request I accept the half completed work because that will never be acceptable in my bookThat's like a surgeon going in to remove a cancerous tumor and only taking half the tumor outThe problem will continue to grow as did this very issue from July 2013, only months after my purchase.
Please enter your reason(s) for rejecting the business response below
Regards,
*** *** *** *** ** *** *** ** * ** *** ***

The customer service representative has been in communication with the customer and advised the cracked tile will be repaired

It is my understanding the electricians have scheduled with the customer between 1-4pm today to make the repairWe apologize for taking so long and we hope to have this completed to the customers satisfaction todayThanks *** ***
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Issue was resolved FridayPlumber is scheduled to make repair this afternoonHO is to call me or tech when plumber arrives*** ***
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I understand the customers concerns and frustration with his warranty issuesWe have contacted this customer and are working to complete all open warranty itemsWe have apologized for the lack of response concerning the electric issue with the light fixtureThis is our fault as the work order for
repair was sent to the wrong vendorThis has been corrected and the customer will be contacted in the next few days to schedule the repairWe have also explained that we do no walk through after closing but rely on our customers to let us know of any problems with the homeOne of our area managers has also emailed the customer to offer assistance to meet at his home if neededSincerely, *** ***
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We have confirmed with the local division that the manager has spoken with *** *** and confirmed the check will be mailed this weekWe appreciate the customer bringing this matter to our attention and for their patience

A Construction Superintendent will be reaching out to the customer soon to inspect the driveway stain per their request

Our warranty representative has an appointment scheduled with *** *** this Friday

We have offered to work with the buyers to remove the tile and replace with a new selection, while sharing the cost