D.R. Horton America's Builder

Please accept this correspondence as D R Horton, Inc.'s final response to the Revdex.com with regard to the above-referenced complaint. Talked to the Husband today around 1:30pm; told him the situation and why the check came from my company. He understands that I'm the president of the HOA, and that the $initiation fee was being paid by a HOA board member. The situation should be resolved because they did receive the check and cashed the check, plus they have been told why. Thank you *** *** VICE PRESIDENT

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
I am rejecting DR Horton’s response as the work has not been completed, and I have not received an email from the business stating that the work has been completed. The Area Construction Manager falsely stated that *** Roofing had been out to my house on two occasions, and on the second trip the roof and flashing were inspected from the outside. *** Roofing had not been to my house. *** Roofing went to the wrong house on two occasions. It turned out there was missing flashing that had been filled in with caulk for the garage roof leak. Also, I have not received a report documenting what repairs were made to prevent future roof leaks. The water stained drywall and the drywall covered with black mold have not been replaced. The garage drywall tape that has fallen off, is loose, is covered with mold, or is crinkly has not been replaced. When *** Roofing added the missing flashing to the roof, they damaged the siding, and now a siding contractor needs to come out to the house and replace the siding
Regards,
*** ***

It is my understanding the electricians have scheduled with the customer between 1-4pm today to make the repairWe apologize for taking so long and we hope to have this completed to the customers satisfaction todayThanks *** ***
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Complaint: ***
I am rejecting this response because:My issue still has not been resolved and the last response from DR Horton was that the electric company caused the crack in my driveway *** has sent an inspector and they have denied causing this driveway to be cracked. Regards,
*** ***

This email is a follow up to the claim from Mr*** after the initial repair was done, in my earlier response I noted that if the initial repair did not work property that DRHI would agree to address again and complete as needed. I met with Mr*** on Friday and after taking some grade shots of the swale was able to determine that there is still not sufficient fall to allow the water to drain properly. Based on this meeting DRHI will be readdressing the problem and correcting properly, below is my email follow up that I sent to Mr*** following up on our on-site meeting

We have offered to work with the buyers to remove the tile and replace with a new selection, while sharing the cost

We have confirmed with the local division that the manager has spoken with *** *** and confirmed the check will be mailed this weekWe appreciate the customer bringing this matter to our attention and for their patience

Complaint: ***
I am rejecting this response because: I partially accept the response as we did meet with the management team and agreed to a path forward. However, there is a lot of work to be done before all of the issues will be resolved
Regards,
*** ***

Complaint: ***
I am rejecting this response because: D R Horton did the repairs to this house and since you refuse to correct the warranty issues I'll see you in court
Regards,
*** ***

Issue was resolved FridayPlumber is scheduled to make repair this afternoonHO is to call me or tech when plumber arrives*** ***
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A Construction Superintendent will be reaching out to the customer soon to inspect the driveway stain per their request

Complaint: ***
I am rejecting this response because:The subfloors is part of the structure of the home which according to DrHorton is a year warranty.my original complaint about my sub floors was because my entire upstairs was unleavened. Which was properly adjusted to make leveledWas it done right, who knows but it solved the issue of being unleveled.I then complained about my floors making popping noisesThey came out and put a few nails in and left.The guy I spoke to who told me he could fix this problem never showed up to the jobnon English speaking men did and requested for me to show them the issue again.I complained multiple times about this problemThe fact that it does not get fixed and just gets touched up should have nothing to do with a one year waarentyThe complaint was filed way before the one year warranty.I bought a brand new home because I aspect it to have issuesI deal the the noises my house makes daily and live with itI am told it settling cracks, which are insanely loudI owned plenty of houses not built by DrHorton and never had these issues. Its actually funny that my last house was built by the same builder and made the same cracksAlso it was years oldWhat was the excuse oh its settling. I want my floors fixed and then I am going to sell my home and never buy a Dr Horton home againI would not wish it on my worse enemy.My floors need a professional to fix themIf you need a video of the horific sounds it makes when you walk on it let me know
Regards
*** ***

We are in communication with the customer and have a repair plan in place to address his concernsAn appointment is scheduled on 11/and 11/29, and we look forward to resolving all of the homeowner's concerns

In response to the claim filed to your office 1. Inadequate or substandard finished. a. This home closed in and we do not have
any open work orders in our systemI understand that Ms*** was not happy that we would not paint on our month warranty, however that is our policy with all homeowners2. Dead Palm Tree a. We do not warranty landscaping materialsIn the HOA documents it clearly state that in this area of Tuscany the HOA is only responsible for replacement of damaged materials in the common areas and that the homeowners are responsible damaged materials in their own yards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ** *** and have determined that this does not resolve my dispute.I see this is going nowhere...DRHorton knows full well the issue was reported years ago (I have written documentation) while under warrantyI had confidence in D R Horton that the issue would be fixed years ago but instead they sent a contractor that admittedly overlooked the problemAt this point I take this as a lesson learnedI will not ever purchase a home or recommend anyone to purchase a home from these buildersIt's unfortunate that they have failed to repair all the damages caused and have forced me to continue to pursue legal actionRevdex.com thank you for the forum to expose this less than professional group of representatives in the Tampa/Sarasota regionAlso, thanks for exposing that the corruption goes beyond the Florida office right into the Texas corporate office where this type of poor customer service is praisedD R Horton no need to request I accept the half completed work because that will never be acceptable in my bookThat's like a surgeon going in to remove a cancerous tumor and only taking half the tumor outThe problem will continue to grow as did this very issue from July 2013, only months after my purchase.
Please enter your reason(s) for rejecting the business response below
Regards,
*** *** *** *** ** *** *** ** * ** *** ***

Please accept this correspondence as D.RHorton, Inc.’s reply to the Revdex.com with regard to the above-referenced complaint. Our records indicate that the home at *** *** *** closed on March 31st, Past issues or concerns with the shower glass door had not
been reported prior to the shower glass shattering and being reported on May 4thWe arranged an inspection by the vendor that supplied and installed the door (Aztec Glass & Mirror)Their inspection findings did not find issues with the material or installation and noted the probable cause to be from improper operation of the door. Being that a defect was not found the issue is excluded from coverage by the home’s written limited warrantyBut given the nature of the concern, as a good will gesture we offered to replace the shower enclosure as well as fulfill the homeowner’s request of installing an upgraded productWhile this was an unfortunate occurrence and we sympathize with the homeowner, we do not assume responsibility since a defect was not found. At present time we are in the process of addressing additional items that were reported to us by the homeownerWe appreciate the opportunity given to look into our homeowner’s concern. Should you have any further questions, please feel free to contact us

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because I was experiencing the same issue before the storm.The roof was not installed properly period and the builder/roofer/Warranty is not willing to stand behind heir work.I hope future homeowners seek prior experiences and reviews before buying a home from * * *** as their history shows and is confirmed by myself, they do not hold their end of the bargain as it relates to repairs and customer service.Shingles should not blow off my roof months after purchasing the home, PERIOD and they continued to do so to this day
Regards,
*** ***

The check to reimburse the customer for the water bill will be cut and mailed to the customer on 12/8/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Thank very much for all of your assistance
Regards,
*** ***