D.R. Horton America's Builder

Complaint: ***
I am rejecting this response because: We met with *** *** and *** today and the issue with the floors will be addressed on Tuesday, November 29th. The engineers and Frank will be here that day. The issues with the driveway has not been resolved yet because when the contractors came to repair the driveway, they damaged it more. The section of the driveway closest to the road is cracked now. And also the corner at the end of the driveway is cracked. We pointed this out to *** before and he said that it would not be repaired. Frank promised to have it fixed when they are ready to pour another driveway. I am satisfied that progress is going to be made but until these repairs are done, I will not settle this complaint
Regards,
*** ***

The site manager spoke with the homeowner today regarding their landscaping concerns and discussed a repair planPending the homeowner's acceptance of the repair plan, *** *** will move forward with the landscape work and looks forward to addressing the matter for the customer

Our Customer Service Manager, *** ***, met with the homeowner along with a representative from *** ***. Being that the homeowner proceeded with repairs prior to reaching out to us for assistance we can’t fully determine what the issues were. Therefore we reviewed the invoice
from MrSparky, and the work that was noted as being done was estimated to cost $1,through our contractor *** ***We offered to reimburse the homeowners our cost of $1,as well as adding ceiling fans throughout the home as a goodwill gesture

All of the ***'s concerns have been addressedIn reaching out to the customer yesterday, they confirmed everything was resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this is not yet a resolution until they fix the problemI acknoledge that they are finally responding to me now
Regards,
*** ***

The vice president of construction made a phone call to *** *** *** the week of 12/and has committed to meeting with the owner after the holidays to see that the remainder of their warrantable repairs are completed correctly

We do understand how frustrating this has been for some of our customersThat is why *** *** *** (***) and ** *** (***) have provided assistance to our customers through the investigation of NIBCO tubing installed in your homeAs you know, the mechanical warranty, (HVAC,
Plumbing and Electrical), which includes the plumbing system warranty ran for two years from the original date of closingThere is currently no active mechanical warranty on your home and the only resource for you as a homeowner would be through your homeowner’s insurance, if *** and *** were not providing assistance to you our valued ** *** homeownerThe NIBCO manufactured tubing installed in some of our homes has been the concernWhen a leak is reported to *** *** *** by a ** *** homeowner and *** is allowed to investigate, document and repair the NIBCO tubing leak, (this includes collecting a sample of the leaking tubing)** *** will assist *** and our customer by covering the cosmetic damages associated with that leakPlease understand, ** *** does not purchase plumbing supplies, install plumbing systems or manufacture plumbing linesThese products are provided by the plumbing contractor and subsequent systems are covered by the plumbing contractor, distributor and or manufacturer warrantyThe cross link polymer tubing (referred to as PEX) in your home is manufactured by NIBCO and is the tubing selected by the plumbing contractor, which has been tested by the American Society for Testing and Materials (ASTM) technical standards for water supply line use in commercial and residential structures worldwide The service commitment to our customers is a simple oneWe will try to work with you through any challenges you may encounter with your ** *** homeOn September 10, an offer to replumb (OTR) your home was provided to youThe Re-Pipe Specialist contractor will contact you by e-mail to arrange a walk-thru prior to your Replumb In the meantime if another leak occurs please contact *** *** *** for assistance and then e-mail ***We will handle the consequential damage (water extraction, drywall, carpet) as we have done in the past claim for youRespectfully,

The division will be reimbursing the customer's deposit

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Thank very much for all of your assistance
Regards,
*** ***

We were in communication with the customer yesterday and are working with them to address their concerns

D.RHorton has been in communication with the homeowner and a resolution was agreed to and signed by the customer on August 31,

Just got off the phone with *** *** and he said there were still a couple of concerns to address, and we went over those

Members from D.RHorton's sales and construction departments met with the buyers to confirm the selections installed in the customer's home are consistent to those selected on the design sheet

We appreciate the customer reaching out regarding their concerns as customer service is very important to D.RHortonWe have consulted with the production manager regarding their home and have been notified that to date, all warrantable repairs have been completed per the terms of the RWC warranty
agreement

During the meeting in questions, we spoke about the fence, once they finished the re-sodding if the fence is touching the ground it would need to be raisedafter they completion of the re-sodding, it is very clear that the fence is now touching the ground and needs to be adjustedwhen I spoke with ***, he said they were not going to do anything with the fence, this is why I refused to pay for the guttersAs they are not completing the backyard, I dont want to piece meal this workif they agree to complete the work as expected I will still adhere to paying for half the gutters
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.the drainage water is coming under the retaining wall and the French drains were placed in the wrong place to dry up my yardThe drains were placed in the low part of the yard which requires to water to travel half the distance of my yard to reach the drainIt should have been placed at the top of the lot near the wall to prevent the water from keeping my yard saturatedExcessive amounts of water are also getting behind the wallTheir drainage contractor also did not have the knowledge of how to install the French drain properly and I the customer had to catch itThey refused to bring in a contractor with the proper knowledge to do the job right
Regards,
*** ***

Complaint: ***
I am rejecting this response because:The complaint has not been resolved. Regards,
*** ***

To Whom it May Concern; In response to Revdex.com complaint ***A joint inspection is scheduled for today 11/03/with both the electrical contractor and manufacturers rep of the breakers. If a plan of action is needed it will be comprised at this inspection Thank you,
*** *** Customer Service Assistant/Warranty Coordinator D.RHORTON America’s Builder

Our managerial staff met with the customer and have currently resolved any and all concerns at this time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** *** Hello my name is *** *** I file a complaint with the Revdex.comIn your response it was mentioned that I hadn't submitted a work orderI have submitted a work orders on the computer I also have the Dr Horton rep on my security camera when he came out and spoke with me (August 2014) I also have three voice mails stating someone would contact me about repairsI also have a call log of everytime that I have spoke with a Dr Horton repAll I want is my warranty honored like I was toldWhen I call I get a woman telling me that my warranty has expiredWhich I know but the items were not fixed prior to my warranty running outAnd now that's its out they don't want to honor their warrantythere was no way of me saving the work order I submitted on the computerbut I do have all of the prior mention phone calls to prove that I had submitted my work order in a timely manner