D.R. Horton America's Builder

A DR Horton representative came by to assess our yardI have heard nothing from him since then in regards to the remediation of our problem

We will be refunding 100% off all collected deposits provided that Mr*** signs a cancellation formWe have told him this and the date he is referring to is an estimated close date. He was
notified his home was ahead of schedule and therefore his closing was being moved up and it is unfortunate that it did not work with his time frame. Per our contract seller sets the closing date and upon completion of the home we expect buyers to close It will take two to three weeks for him to receive his deposit back

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** The recipts were left today with the receptionist I am sorry for the delay, I was waiting on information from ***so which I received today.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.We are still having issues with the dishwasherThe soap dispenser does not workMost of the time it does not openDR horton sent a repairmen to our house that was not qualified according to the GE repairmenHe told us all incorrect information about how to run our dishwasherIt is still not working properly and it drives us crazyNo it is not working properly and we want it replaced with a better modelThe GE repairmen said it was an extremely low model and should not have been installed in this house in the first place
Regards,
*** ***

Afternoon *** In review of this situation and speaking with both *** and *** apparently this issue was addressed prior to your year-end warranty. This said, with your closing having been December 19, 2013, regrettably, any warranty related to drainage and grading has since expired and
D.RHorton cannot assist you with this request for service *** *** DR Horton - America's Builder! Customer Service / Warranty Manager

Response regarding Ms*** ***: (Revdex.com Complain *** *** We will be replacing her walkway and installing a French drain. We will re-grade the swell and tie the downspouts into the drain. The homeowner has agreed for this work to be done to her satisfaction *** ***

Our warranty manager has been in touch with the customer this morning regarding next stepsThanks,

This is a follow up to a complaint by *** *** Mr*** is not the owner of record for the home. Nevertheless, our vendor has been to the home to inspect / repair if needed, the sliding glass door track. This inspection was prior to Mr***’s complaint. Our
vendor found the sliding door track to be performing as designed and there to be no issues present. Additionally, our vendor (Lumber) in an effort to address Mr ***’s concerns, was going to add additional weep holes in the slider track to assist in allowing water to drain out of the sliding glass door area faster. Mr*** initially refused this work. After receiving this complaint, our vendor was notified and after meeting with Mr***, he has agreed this adding of additional weep holes is acceptable and the vendor is scheduling to perform this work. Thank you *** ** *** Area Manager - Warranty / Customer Service

Since receiving the letter from the Revdex.com, multiple attempts have been made to reach *** *** to view his items of concern. Several calls have been made to *** There has been no answer and the mailbox was full. Our Superintendent knocked on the door a two occasions, but
there has been no answer. Our Superintendent saw *** *** last Wednesday while installing storm panels for Hurricane Matthew. Our Superintendent said *** *** only mentioned a problem with his storm panels. We were closed for the storm on Thursday and Friday. We have tried to reach him since we reopened. We are willing to have a look at the issues with his home as soon as we hear from him Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my disputeNo one never came to remove disease tree on Wednesday, Oct
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and as response said, we are on the process to reach a resolution.
Regards,
*** ***

*** *** has been in communication with the customer to resolve the remaining items that needed to be addressed on their homeWe appreciate the customer's feedback and their patience in this matter

Complaint: ***
I am rejecting this response because: we feel ** *** has not provided any follow through with the past issues, showed any initiative to follow up with us in the past months to rectify the outstanding issues and owe proper compensation for the missed work and appointments that fell through. In addition, we know they have provided compensation for other neighbors that was in addition to simply fixing the problem
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
I have rejected response for reasons of dr Horton doing quick fixes to avoid properly fixing there mistakesI was promised the retaining wall by contractor whom was released from company and promised if I allowed two golf ball size holes in master bath tub to be patched it would be doneThere is a phone survey that dr Horton provided that they say they are unable to locate that promise was madeSecondly contractor *** did quick fix once which didn't resolve problemActually took some what sloped yard to drastic decrease which is causing issues nowDr Horton has seen it yes however I have also had professional landscapers and contractors personally view the problem and they informed me that rip rap will slow down the erosion of yard but won't prevent itThat ten twenty years from now the erosion will increase slower cause of rip rap rockD.RHorton is avoiding fixing mistake that contractor made and says they will do a quick fix to slow problemFurther more this all was discussed over my Veteran disability that managing the lawn the way it is since contractor *** graded the yard and increased slope has provided me the inability to maintain what they left unfinishedI shouldn't be held accountable for there contractors mistake and poor work ethicI am willing to meet in the middle with dr Horton however I will not accept quick fix from corporate company cause they choose to find the easy way to subside a problem verses prevent it.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.DR Horton has made many empty promisesYes, we have lived in our home for years and I know the policy handbook states that we are only covered for the first yearDR Horton does not have to resend that and/or mention that every time we contact themPerhaps, they could try fixing the problem instead of throwing that policy attachment into all the e-mails and complaints No favors have been provided to us at all I have proof that our issues have been on record since the first week we moved inI have text messages, phone calls and e-mails stating that someone will come to fix the issues within "weeks"Unfortunately, they are all empty promisesThey come once, then ignore us for months, until we call backVery unhappy for now.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

We have been in communication with the customer and repairs are scheduled for May

Revdex.com Complaint ID: *** Mrand Mrs* *** purchased a condominium in our Soleil community and were not able to follow through with the purchase due to the fact we could not get the community approved for a VA loanWe agreed to refund the deposit of $2,The *** signed a
cancellation agreement on 5/7/Because the sale was for a condominium, we are required to hold their funds in escrow with an independent title companyWe deposited their earnest money with the title company prior to the cancellationWe did not “cash the check after knowing that they weren’t VA approved”It may be that the check cleared their bank after we knew of the cancellation, but the check was sent to the title company prior to the cancellation (4/29) We normally tell people most checks take 2-weeks to receive and could take as long as daysI spoke to Ms* *** on 6/9/After checking with my office and the title company, I was told they should receive their check by Wednesday 6/10/I later learned this was due to the fact the title company cut their check on 6/8/They are a local company and felt safe telling us the check should be there Wednesday The *** did not receive their check on WednesdayI was made aware they still had not received it by the following FridayOn Monday 6/15/I spoke to Mr* ***I asked him what address he was atIt turns out the *** moved and the title company sent their refund to the old addressMs* *** told me she thought she told our sales person of the new addressOur sales person indicated she did not believe she was given that informationMr* *** told me they would wait for the check to be forwardedAs of 6/they still had not received their checkOn 6/18 I let Ms* *** know we would be happy to ask the title company to cancel the check and re-issueAt this point we have not received any further guidance from her *** *** Area Sales Manager D.RHorton, Inc"America's Builder" Tampa Division *** ***

This issue has been addressed several times through the Revdex.com, emails and multiple conversations with the homeowner. As the homeowner has indicated we have offered a solution that would completely remove the drainage swale from her property. We feel that this is a fair solution for both
parties and continues to be the only one we will offer since we feel that the swale is beneficial to the community Thank you, *** *** Customer Service Coordinator * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me. I have not yet received a check back from them and it has been one week since the response was sent so if they could let me know when I would get reimbursed that would be greatThanks
Regards,
*** ***