D.R. Horton America's Builder

We apologize for the delay in responseThe flooring has been replaced as agreed and signed off as complete

We appreciate the customer reaching out to us regarding their concernsWe have confirmed the division warranty department has been in communication with the homeowner and received their list of items last FridayThe service request has been processed and a service manager will be contacting the
homeowner this week to schedule an appointment

Complaint: ***
I am rejecting this response because: No contact has been made by electrical company to schedule an appointment
Regards,
*** ***

In response to Revdex.com Complaint *** All items submitted by homeowner have been inspected by superintendents, technicians, and managementAll items have been completed per the terms of the warranty agreement Please note: Section II.E.1.(b): The following are NOT covered
under this Limited Warranty: 1.bLoss or damage; to the HOME, persons or property directly or indirectly caused by insects, bird, vermin, rodents, or wild or domestic animals NOTE: pulled from book # revised 9/and it is the same section in the book before this one (9/14) Thank you, *** *** Customer Service Assistant/Warranty Coordinator D.RHORTON America’s Builder

With regards to the issue related to the cracked bathtub, per the attached documents, damages to tubs and fixtures are excluded from any warranty coverage unless noted on the Pre-Settlement Demonstration (PSD) documents prior to occupancy. As you may note in the attached copy of the PSD
form, there is no notation related to any damages to the tub on this document as confirmed by the homeowners signatures of acceptance. Have also included a copy of the RWC Limited warranty which also notes this exclusion (highlighted) from the warranty for your review In closing, regrettably D.RHorton cannot assist the *** with their request for the tub replacement Thank you and please do not hesitate to contact me should you have any further questions related to this matter *** *** DR Horton - America's Builder! Customer Service / Warranty Manager

At time of close there were no issues noted with the hardwood floors. The home was not kept as a conditioned space for several months which can lead to issues with hardwood floors. The floors have been inspected by the flooring manufacturer and they have denied the claim as a product
issue. The replacement has been denied due to the above items Thank you, Pam W*** Customer Service Manager- Carolinas Division

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
Yes all other items have been addressed but I still have not had any response to my cracked counter top being replaced or my Lanscaping issues! I do not accept the back and forth between Dr Horton and the counter company as to who's fault and who is paying for itIt was Dr Horton who hired the company therefore it should be their responsibility to resolve the issue! I paid money for granite tops in excellent condition not ones with half as repairs!

I spoke to *** and *** ***, the head building official in Saraland, about this yesterday afternoon. *** *** is going by to look at the driveway and curb today and call me back. *** *** Works may fix the issue in the right of way and the curb because the roads are two
years old and now fall under their responsibility. *** is meeting with *** on Monday to determine what needs to be done on our end. I will know Monday who will be responsible for what, and we will have a plan to correct the problem. *** is contacting the *** now to update them and we will follow up with them Monday and tell them the plan of action *** *** Construction Manager

We are working to address all concerns by end of month

We understand the customer's concerns and frustration with their warranty issues and we always attempt to go above and beyond to help our customers with any warrantable items that ariseOur records show a past issue with the fence leaning and a repair attempt made
We will certainly address this again and have the fence repaired properlyWe will also address the wall that isn’t straight and the possible leak in the wallThe home is less than one year old and we agree these items need to be taken care of under the warrantyWe explain to our customers that all landscaping including sod is exempt from any warranty unless noted prior to closing as these are perishable items and we have no control over their careThe customer has signed paperwork stating the sod was alive and well when doing the orientation of the home and that they understand the landscape is exempt from all warrantiesIf the customer would like to replace the yard this spring we are willing to put them in contact with our landscape vendors and ask that they extend our pricing to the customer

We appreciate the customer bringing this matter to our attention apologize for any confusion regarding the cancellation of the contractA new cancellation agreement has been sent to the customer confirming return of the earnest money deposit

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.I submitted my warranty list prior to year expiration date multiple times and followed up with phone calls and messages but DR horton only responded after the year expiration date to tell me the warranty time period had been expiredIt's a typical move DR horton has made to others in my community and other communities they have builtThere are plenty of news articles online backing this up. I did not sign or acknowledge that I was satisfied with this practiceWhile it is true DR horton did finally return to my condo to fix a few nail pops but that was itThis was an attempt to claim they did not committ warranty fraud but the facts are that they avoided fixing my balcony from the time I closedI brought the balcony and drainage issue to them on numerous occasions as I explained in my original complaint. DR Horton knew they were obligated to fix my balcony but avoided me and delayed the construction until after the warranty had expired to get out of fixing what I can only imagine would be a costly repair
Regards,
*** ***
Revdex.com*** ***
*** *** *** *** ***
*** ** ***
Dear *** *** *
This letter is in regards to your complaint submitted on 6/15/8:25:PM against D R HORTON INC and assigned complaint ID ***
The business response is either below or attached. You have calendar days to submit your response back to the Revdex.comIf no response is received, we will assume that your complaint has been resolved
The text of your dispute may be publicly posted on the Revdex.com website (Revdex.com reserves the right to not post in accordance with Revdex.com policy)Please do not include any personally identifiable information in describing the nature of your complaintBy submitting your complaint, you are representing that it is a truthful account of your experience with the businessRevdex.com may redact your complaint to protect privacy rights and to remove inappropriate language
If you have any questions, please contact us at *** between 9:a.mand 4:p.mor by email at ***
Regards,
*** ***
Dispute Resolution, Ad Review
*** *** ***
MESSAGE FROM BUSINESS:We understand your position, but disagreeD.RHorton went beyond the terms of your warranty toassist youAs we previously stated, our records indicate that you submitted your one year list to us overa year after it was dueYou had a conversation with our operations manager wherein you explained tohim that you had been faxing your one year warranty request to a phone numberWe reiterated thosestatements back to you in our April 25, 201lletterIn that same letter we agreed to address some ofyour warranty matters despite the fact that they were submitted out of timeA D.RHortonrepresentative then made the requested repairs, which you approved by signing our work orderNoneof these facts were disputedMoreover, we did not hear from you until you had an issue with your hotwater heater approximately three years laterThat being said, we will be contacting you to discussyour plumbing issueWe can discuss this matter at that time as well if you would like

We are in communication with the customer and are actively working to address their concernThe refrigerator order has been placed and a representative will be in touch regarding expected deliveryWe appreciate the customer bringing this matter to our attention

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Hello! I have been contacted by a manager at DR Horton and would like to update my claim. After discussing the issues
with the manager directly and providing him photo's and video he has approved to fix the drainage issue by installing a french drain and laying sod in areas where the grass had died due to the excess water in the areaIf you have any questions, please feel free to contact me. Complaint #***Regards,*** ***
Regards,
*** ***

Complaint: ***
I am rejecting this response because this is only a temporary fix and does not permanently fix the main issue ** *** needs to step up and correct this error in the design I understand that the company has "enhanced" their floor plans, however, when it comes to issues like this that can cause severe damage in the long run, it needs to be fixed I can pressure the stone myself, I don't need the company to do it as a courtesy Again, the news and I are working together to get this issue televised
Regards,
*** ***

YesThe consumer has contacted DR Horton regarding the some of the issues listed in the complaintAfter reviewing the complaint, the current status is as follows.aDR Horton is actively working on and or completed the issues listed in the complaint.bMy last documented communication with
Mr*** was October 6, See the included emailcommunication.cPer the Superintendent items were being worked on as of September 19, 16.dPer the HV AC Contractor the homeowner has missed multiple appointmentsItems listed we believe to be complete:aGradingbSub-FlooreCarpetcDrywalldCaulkingePaintingItems listed in the complaint that are currently in-progress:aInsulationbIrrigation SystemcHV AC System

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12119609, and find that this resolution is satisfactory to me
The division
manager has explained the reason for the lack of responseThe repairs are being done ASAP.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
I do appreciate the promise to resolve my water issue and did have the representative from DR Horton come and discuss what action will be takenPlease leave this complaint open until the problem is completely resolvedI was assured the work will start soon as there has been flooding recently in our area and they are waiting for personnel that is experienced in fixing my water problemThank you again, for your assistanceI really appreciate it and regret it came to this pointI will notify you promptly when ever the work is completed, hopefully this week or early next week.Sincerely,*** ***

We have been working with the customer to provide assistance with the repair

Mr*** funds have all been refunded back to himOnce we found out he was not happy with the construction on his home, *** *** did meet with him and try to make him feel comfortable with the construction process on his home. Our Express product goes through inspections through
the process to ensure the appropriate quality*** *** did not intentionally misrepresent his refund. Our Division corporate office had sent out a certified letter to Mr*** about his termination since he refused to sign a termination form. Once we received the green card confirming the receipt of the termination letter, we then released the funds. Austen thought we released the funds at the time the initial letter was sent out. We have now clarified that process with our sales counselorsI have also communicated with Mr*** sister who works for DHI Title in Minnesota about the situationWe hate that we could not meet Mr*** expectations.Revdex.com* ***
*** *** *** ***
*** *** ** *** ***
*** *** ** ***
*** * *** *
As a service to your business, this letter is in regards to a consumer complaint submitted to the Revdex.com about your business on 11/12/by *** *** and assigned complaint ID ***
Your customer has rejected the business' response. For your convenience, a copy of the customer's response is below To expedite this matter, please respond back to the Revdex.com within days of receiving this notice
In the Revdex.com's experience, the following tips often help foster trust in a business:
* Acknowledge customer concerns
* State the facts as you see them and avoid emotion
* Explain the actions you have taken to resolve concerns
Please understand that the customer's dispute and your response could be publicly posted on the Revdex.com website (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this customer. The Revdex.com may redact the dispute of your response to protect privacy rights and to remove inappropriate language
If you have any questions, please contact us at *** between 9:a.mand p.mor by email at [email protected]
Regards,
*** ***
Dispute Resolution, Ad Review
*** *** ***
MESSAGE:Complaint ID *** from the complaint I
recently filedI did want to respond to the letter from d r horton but I was
in the hospital for awhile and didn't see the message until it was too lateI
did receive the refund of the earnest money that was owed to my partner and me
I'm very upset that they decided to contact my sister, who works for the
company at a location approximately miles away, and discussed my complaint
with herFurthermore, the salesman, *** *** was contacting her the
entire time when my partner and I were under contract on the home and he was
disclosing information about our incomes and other matters regarding the
purchase with herMy sister was not purchasing the home with us and therefore
*** had no right to take it upon himself to email her that info ad well as
emails that I was sending him with questions about their building processIn
the company response the letter stated that they disclosed my complaint to my
sister as wellI find this to be highly unethical as she was in no way
involved in the proposed purchase, and I never gave anyone permission to
discuss those matters with herIf I want my finances or other things discussed
with her I will do it myselfAnd I want to be heard loud and clear on this; the information I'm stating in
this complaint is NOT allowed to be shared with my sister or any of her
coworkersD r horton is NOT allowed to try and hold the complaints I have
about their faulty homes and terrible customer service in Texas against my
sisterShe is probably the most outstanding employee that they have ever had and
they should consider themselves lucky to have her on staff.An apology letter written out to me, *** *** and my partner, *** ***, for how poorly the sales and
construction staff handled our concerns over the lack of quality in the
construction, for the times we were lied to about things that would be fixed
with the home but then they recanted all those statements, and for the discord
they caused by secretly contacting my sister to share information without my permission
Also, a promise, in writing, that this will not be shared with my sister and
that they will seek no reprisal against her due to the fact that I made a Revdex.com
complaint