D.R. Horton America's Builder

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

We have been in contact with *** *** and spoke to her on Friday 8/4/ Our Warranty Field Director is currently assessing the report she submitted to us from her insurance company and we will coordinate with her on next steps

My representative met with the homeowner at the above address this afternoon and is meeting our landscaper onsite tomorrow to identify a solution and establish a timeline to correct the holding water. Repairs should be complete within a week Thank you, *** *** Customer Service Manager- Carolinas Division *** *** ***
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In response to your concerns regarding your plumbing systemThe material manufactured by NIBCO is a cross link polymer tubing referred to as PEXThe PEX tubing installed in your home is used worldwide in residential and commercial plumbing applicationsYour builder does not manufacture plumbing
lines, install, service or warranty plumbing systemsThe plumbing system in your home is warranted by the mechanical contractors (Plumbing, HVAC, Electrical) warranty and manufacturer’s warranty, to include their suppliers and distributorsWe recommend to our customer continues us of the mechanical contractors beyond the year mechanical warranty and throughout the life of the homeIn this case the plumbing contractor *** Plumbing CoIn order to hold a contractor accountable for an alleged defect we (builder and homeowner) must first allow that contactor a reasonable opportunity to inspect an alleged defect and if applicable provide a repairWe recommend if you experience another leak to contact: 1) Contact *** Plumbing (***) for plumbing service.2) If you have questions or concerns with regards to your DR Horton home, please let us know If a leak occurs in the plumbing supply line in your home please contact *** Plumbing and then email DR Horton at *** to notify us of the leakThese are recommendations from your home builder, we do understand that this is your home and you can choose to use any contractor or company you wishHowever, when you do use a third party contractor service provided by the builder and or original contractor will not be providedThere is no guarantee that a free service call will take place after the warranty period has expired, when using the original contractorRespectfully,

In response to complaint *** DR Horton remains ready and willing to replace the window as offered originally from the time of the warranty request. Please contact our Warranty Department at *** Horton will provide a suitable warranty on the window as well as the workmanship. The previous window delivered was not damaged, however the fins were bent and is very common upon delivery. The only brick that could possibly have to be removed would be at the ledge. This would be repaired as well under the warranty agreement. DR Horton will not authorize work or payment, for any contractor not employed by DR Horton Thank you, *** *** Customer Service Assistant/Warranty Coordinator D.RHORTON America’s Builder

*** *** is in receipt of the above-referenced customers’ Revdex.com complaint and appreciates the opportunity to respond. *** *** takes great pride in customer satisfaction and has a long history of satisfied homebuyers for almost years. We regret that the *** had a negative
experience with us and acknowledge that we could have handled various aspects of this matter better, including through clearer communications with our customers. For that reason, although we disagree with the ***’ characterization of the events that led to cancellation of their contract, we are refunding their $1,earnest money deposit as an accommodation to resolve this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
* * ***

Per the Customer Service Manager of the San Antonio DivisionI believe the plumbing work was covered by the plumbing contractor warrantyAs fort the timeline to repairThe plumbing contractor set the schedule to repair and DRH warranty was not involved in the repairIt is my understanding the repair did take sometime to complete

We appreciate the customer reaching out regarding their concernsAfter consulting with the division, we understand that the reimbursement check was received and to date, all warrantable repairs have been addressed

Complaint: ***
I am rejecting this response because:*** *** will not answer the following question, same response.Why did they not tell the truth to an year old Veteran, that the appraisals were coming in $40,over list price? Also *** *** received the appraisal on May 30th and we did not received it until June @ 4:PM, sixteen days later
Regards,
*** ***

Complaint: ***
I am rejecting this response because:All pending items are not completeThe air unit has not been chargedThe window sill was damaged during past mold removal from wall do to back door leakingWindow sill still needs properly painted or replacedBack door trim was cut to short and needs replacedWe are still waiting on these pending itemsI would hope that before submitting a response the company would at least verify their response is accurate.
*** *** *** ***

Complaint: ***
I am rejecting this response because:The issue WAS a warranty issueDR Horton just
doesn't want to take responsibilityJust because you "sit" on an issue for months almost a year, doesn't mean it's no longer a valid issueAnyways, for what they're willing to do we can go ahead a close this request, but for sure it's not because DR Horton fulfilled their responsibility
Regards,
*** ***

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*** *** ***Re: Revdex.com Complaint ID *** ***Dated September 30, 2015Dear *** ***D.RHorton, Inc("DRH") is in receipt of the rejection that Ms* *** submitted regardingthe above referenced complaint sent to the Revdex.com ("Revdex.com")Ms* *** furtherstates that she was not given a list of preferred contractors, she indicates that she still believes D.R.Horton liable for costs and also states that she believes she has structural damage to the kitchenislandPlease let this letter serve as DRH's final response to Ms*** rejection and complaint.The residence located at *** *** *** *** *** *** ** ***, the ("Property")is the second home purchased by Ms*** The first D.RHorton home she purchased was on*** *** *** *** *** ** *** on or about July 19, Prior to this incident,Ms* *** has submitted at least three (3) warranty claims to D.RHorton on her current home.She has experience with the process and procedures that are required of anyone who purchases aD.RHorton home, and is well aware of the information available to her in addition to her rightsto warranty repairs.D.RHorton disagrees with Ms*** position that she was not given a list of preferredcontractorsAt or near the closing on her Property, D.RHorton conducted a new homeownerorientation with Ms* *** where the warranty process was explained and a warranty packetprovided to herShe acknowledged by her signature that she received all warranty paperwork.See the enclosed documentationThat warranty paperwork clearly instructs homeowners tocontact either D.RHorton or the original subcontractor if there is a problemFor some reason, inspite of all of this, in this case Ms* *** did not follow the warranty procedures she had previouslyfollowed for other repairsInstead, she selected a contractor of her own choosingThis denied*** *** *** *** ***
*** ** ***1*** *** * ***
*** *** *** *** **D.R Horton and its original contractor the legal right under Nevada Revised Statutes, Sectionet al., to inspect and repair the issue for which she is now seeking reimbursement.Even though Ms* *** did not give D.R Horton or its original subcontractor the first rightto inspect and repair the problem, as a courtesy, D.RHorton still sent out one of its ownrepresentatives, and a representative from its original subcontractor, Rising Sun Plumbing (RSP),to look at the problem after the factFrom this inspection it was determined that the contractorhired by Ms* *** had done substandard work that did not repair the problemAt no cost to Ms.*** RSP made the appropriate repair to her kitchen faucetIn addition, D.RHorton sent toMs* *** an additional warranty sticker to address her complaintPlease see attached documentsoutlining Ms*** complaint, the work completed at no charge, and the signed copies for allwarranty paperwork.As stated previously, after the various warranties expire, it is the responsibility of theHomeowner to maintain all items within the homeWhile the Structural Warranty runs for ten(0) years, alleged damage to a kitchen island is not a structural issue and is not included in theStructural WarrantyThe structural components of her home and what is covered in her yearstructural warranty are outlined in her paperwork.In summary, Ms* *** did not timely notify D.RHorton of the problem with her faucet,even though she was well aware of the warranty procedure and had followed it at least three timespriorInstead, she called outside plumbers who, as it turned out, did substandard work that did notrepair the problemD.RHorton should not be held responsible for those costs, or any damageresulting from the work of the outside plumberHad she called D.R Horton initially, the problemwould have been correctly repaired without any cost to herAs such, D.RHorton is denyingrequest for reimbursement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.The tiles have been removed from the bathroom and kitchen, the to has been removed and now someone needs to remove the carpet from the hall to see how large the crack is in the foundation I have been told this is going to be a long process They are having someone come out a Week from from Monday to do a hydrostatic testing for a water or sewage leek and a *** ***
Regards,
*** ***

We met with this customer on last Thursday. I met with an engineer there yesterday to see what he suggest regarding this. We will be calling this customer today to let him know what the engineer suggested We are working with this customer to come up with a resolution
Thanks ***

Complaint: ***
Thank you for your response,
even though it is a month since I've reached out to Revdex.com. I did speak with someone from the Atlanta warranty office todaySee attached phone screen shot.The work was scheduled to occur Friday and MondayHowever only vendors have shown up, two vendors rescheduled and multiple have not called. WeWe took off two days fromm work, again, yet will need to take additional days***, our representative, even commented that he didn't schedule the PaintersHis response was that the email never did go through. So, no our work is not doneIf necessary I can also scan copies of the work that still needs to be done
Regards,
*** ***

Customer: *** ***We intend to settle some of the complaints, some of the
complaints are unjustifiedWill work to schedule a time for repair next week.Response#Tape on walls: The taped Item were addressed prior to
the closing.#Pitting in the driveway was corrected June 3rd 2016#
Superintendent will coordinate repairing the (fan not
fitting correctly)#Although not necessary we will add row of sod to the
rear of the property.#Superintendent was not made aware of hanging wires on
the exterior.#Drafts at windows, one sash on order and rest of windows
are with in tolerance, no other action will be taken.#Windows off center, all are with in tolerance no further
action will be taken.#Windows don’t open and close properly, all were adjusted
no further action will be taken.#Baseboard and kick board need replacing, Material on
site and will be replaced.#Ticking at stairwell not warrantable, will repair wall where
an attempt to was made.#Taping and painting items were taken care of prior to
walk through, no further action will be taken.#April air is operating per manufacturers spec, no
further action will be taken.#Missing cement on apron of garage, work order has been
sent to concrete vendor.#Wood floor looked at by third party and was determined
to be acceptable.#Flickering lights are due to main power line
interference, there is no solution at this point but we continue to try and
resolve by trying different things.#Doors and Drawers that are chipping have been ordered
and are on site, will install

Regarding *** *** complaint about return of his deposit, our accounting department advised us that Mr*** would have the refund check of his $deposit by WedJune 15, Thank you Lauren Eastman Sales Manager-North Florida

Our offices have been attempting to schedule the concrete vendor to meet with this owner at the home for several weeks. Our vendor has failed to respond to our meeting requests. In light of that fact, we are asking another vendor of the same trade, to meet with us to inspect the driveway
at Mr*** home. Our intentions are to have this inspection / meeting by August 26th, 2016. Our intention is to have the owner present Brian ** *** Area Manager - Warranty / Customer Service

Complaint: ***
I am rejecting this response because:"Many steam cleaning units draw between to amps(much like a vacuum cleaner), and it is not unusual for these units to overload the circuit and therefore cause the breaker to trip."So what you are saying is that with EVERYTHING turned off in my loft, I can't steam clean or vacuum unless I run an extension cord from my bathroom? This is the most ridiculous thing I have ever heardWhy is it that it works fine in other rooms of my house? This is just one instance of issues that I have had with powerThe power trips in the loft many timesThis is an unacceptable responseThis just shows how much D.RHorton does not care one bit about after sales supportThis all should have been solved during the many times I called within the first year but D.RHorton just kept ignoring my emails and callsI want a call from someone from D.RHorton about how this is going to be fixed. Allstate Electric did state while they were at my house that the loft should have had a bigger circuit put in and it would have been their recommendation that the builder account for that when the house was builtThey stated that D.RHorton was cutting costs and put a lower circuit in then should have for the size and type of roomThis also aligns with another electrician that I hired to come in and look at things
Regards,
*** ***