D.R. Horton America's Builder

We appreciate the customer reaching out to us regarding their concerns. We are in the process of addressing the drainage issuesThe yard has been re-graded and a drainage system has been installed in the yard to direct water away from the homeWe are currently waiting to install sod once the
temperatures rise and look forward to resolving the customer's concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

The Board of Directors has authorized the relocation of the pet waste station to the opposite end of the grass area closest to the parking lot. The station will be relocated upon the acceptance by the homeowner that this will resolve the pet waste station issue Included with this response is the contract for janitorial service between the association and *** *** *** which outlines the removal of pet waste from the common areas. Unfortunately it is not financially possible to have the pet waste removed each day, but it will continue to be removed twice a week in accordance to the terms of the contract. Also attached are invoices for the pest control service provided by *** *** to demonstrate that the association is making every effort to manage the ants and other pests that reside within the common elements. Please note that this is a monthly contract in which *** schedules accordingly between the 15th and the 19th of each month *** *** Vice President - Land Acquisition and Development D.RHorton, Inc- America's Builder

We appreciate the customer reaching out to us regarding their concernWe understanding the claim was first issued in September, when a construction superintendent inspected the home and had the stucco company inspect the wall to determine the possible leak sourceUpon inspection, it was determined
that a few minor cracks occurred in the stucco, which were found to be normal, non-warrantable stucco cracks that do not exceed the 1/inch wide criteria under the *** one-year limited warrantyAs communicated by a warranty service member in an update provided to the homeowner on 12/18, the results of the exterior water leak detection inspection found the leak to be related to normal, non-warrantable stucco cracks per the criteria mentioned above

We disagree with your claim that D.RHorton failed to honor its warranty obligationsInfact, D.RHorton went beyond the terms of your warranty to address your concerns.Our records indicate that you purchased your home on March 21, 2009- over six yearsagoPursuant to the terms of your warranty
and as explained in your homeowner booklet,you were obligated to provide us with your one year list on or before March 21, 2010.However, you submitted your one year list on March 28, 2011, which is one year afteryour list was due and two years after your closingIn April 2011, you explained to usthat for the intervening year you were faxing your list to a phone number instead of thefax number referenced in your warranty materialsAs a courtesy, we agreed to addressa number of items contained on your one year list and scheduled an appointment withyou for May 24, A D.RHorton representative appeared on the scheduled date andcompleted the items we agreed to addressMoreover, you provided us with a sign-ofknowledging your acceptance of those repairsThus, we believe your assertion thatD.RHorton failed to honor its warranty obligations is completely unjustified.Should you wish to discuss this further, please do not hesitate to contact me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
***This letter is in response to DR Horton’s rejection letter received on November 2, I am once againrejecting the response because I still feel that DR Horton is responsible for the damages.It seems as though DR Horton is suggesting that I was purposely negligent of the warranty guidelines.Yes, I understand that I signed the warranty packetDR Horton’s most recent response highlights thefact that I acknowledged “receiving a copy of the Home Buyer’s Guide upon initial sale of the property”.Yes, I acknowledged thisYet, I do not see where I acknowledged having to use their list of preferredcontractors or I would be considered out of warrantyIn addition, I was not made aware verbally by therepresentative that went over the warranty packet that I must use the preferred contractors by DRHorton or I would be considered out of warrantyStill, had I been aware that DR Horton had preferredcontractors I would have gladly used themThis would have saved me the time of having to do researchon my ownIn addition, I would feel more comfortable partnering with a company that isrecommended by my home builder.DR Horton suggests that I was fully aware of their warranty guidelines because I previously owned a DRHorton homeThis should have no bearing on my current disputePolicies changes over time and anew warranty packet was presented for the sale of my current homeIf DR Horton wants to use the factthat I owned a DR Horton home previously as grounds for why I should be aware of their guidelines,then they should not have had me sign a new warranty packetDR Horton is correct in stating that Iused their list of preferred contractors in my previously owned DR Horton home for repairsThe list ofpreferred contractors was in fact located on the inside of the kitchen cabinets in my previous homeIwas under the impression that the list was provided as more of a courtesy than a “must use” guidelineIwill indicate again that it was NOT located on the inside of my kitchen cabinet in my current home, andthis was confirmed by Jimmy Roots, a representative of DR HortonI only received this list after I wasmade aware of their guidelinesFurthermore, if DR Horton wants to suggest that I should have thesame expectations from the warranty guidelines in my previous home, then I will maintain that the listshould have been properly placed in my current home as it was in my previous.Furthermore, the underlying reason for my dispute is the fact that I should not be having this kind ofexperience in a home that is less than years oldI could potentially have damage to my home becauseof a faulty faucetAgain, I will indicate that both the representative from DR Horton and DR Horton’spreferred contractor suggested that this was a known and common problem throughout the communityand other DR Horton homesWhy weren’t homeowners made aware of this? In my opinion, DR Hortonis using their unclear warranty guidelines as a means for defending their caseI would expect moreintegrity from one of the top home builders in the country.Should you have any follquestions regarding this matter, please do not hesitate to contact me at

Complaint: ***
I am rejecting this response because:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, I am requesting the expected date of installation of the new dishwasher, and the name and contact information for the person who will be responsible for ensuring that it is done It took months and a formal complaint to Revdex.com to receive action on their part, and for them to agree to do the right thingNow, I would just like the replacement to be completed as expeditiously as possible.Regards, *** ***
***
*** ***

Re: *** *** *** *** *** *** *** *** ** *** (Southeast Florida) Dear Ms* ***: This letter is in reference to your correspondence, same of which is dated March 22, 2016, and whereby you requested a response to the aforementioned case number from D.R
Horton, Inc. After conducting a thorough investigation, D.RHorton concluded the following in this matter. D.RHorton representatives met with Ms*** on March 25, regarding her concerns. At that time, we agreed to replace certain areas of sod surrounding the home. Additionally, all parties agreed to allow an independent inspector to evaluate the flooring on April 1, 2016. Please let me assure you that DR Horton strives to provide satisfied customers. Thank you for the opportunity to respond to Ms***’s complaint, as D.RHorton’s goal is to always respond to customer concerns Feel free to contact me directly with any questions. Sincerely, *** *** *** Division Counsel

From the customer service manager this morning: I contacted *** *** on February 2nd and he conveyed that both he and Praxis are continuing to work on a time that will be amenable to them both. Praxis has been diligent in their attempts to schedule and our Warranty Department has diligently inquired regarding as much

Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.The bulilder has reached out to and did a walk through and acknowledge the problems but have not corrected the problem which is cover under warrantyUntil the builder has completed the repairs as stated in the contract this will remain a problem
Regards,
*** ***

I spoke to the construction manager and the only remaining open item is the cabinet trim piece, which is just pending deliveryThanks, *** *** *** ***

Complaint: ***
I am rejecting this response because:
I appreciate that finally someone is seriously working to resolve open issuesHowever, the job is not done until it is completely done. A lot of coordination and people have to come to fix the problems, we are dedicating quite a bit of our own time to facilitate the process where in fact these should have not existed in the first placeHere we are in our 3rd month and we cannot consider ourselves settled yet. Once everything is resolved then I can accept to close this complaint
Regards,
*** ***

The QC from Atlanta Flooring is going out to determine what the correct repair to the shower is. A rep froHorton will be on site with themA rep from Horton went out yesterday to access the yard to determine if there was standing water after the rainfall here stopped. If he has a drainage problem we will get the landscapers out to correctThanks ***

Our Customer Care department has been in communication with the customer and has elevated her concern accordingly

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and accepted the appointment scheduled on Nov13th to meet at my home
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me with conditions, looking forward onto my other complaints; - Particularly about the Inconvenience and Displacement of our Life Style and the PARKING PAD you placed by our Master Bed Room Window the *** have been WAITING on, and now WE ARE about to be Inconvenienced and Displaced againRegards,
*** ***

Response: Complaint ID#*** There is no history of any leaks being reported since the home closed, 12/23/from this doorCaulking is a maintenance issueIf this area was overlooked when the home was built then it should have been found by the homeowner doing routine home
maintenanceCaulking and Maintenance is Not Warranted for a year old home *** *** Customer Service Manager DFW East

I am following back up with you to see if you have gotten with our service manager to schedule your landscape review appointment as of yet ? Please advise- thank you in advance for your time

Complaint: ***
I am rejecting this response because:
I have contacted Robin and still have not received my refundI will be happy to accept this response as soon as I have received a check for my refund.
Regards,
*** ***