D.R. Horton America's Builder

Ms*** Our records indicate that this home originally closed on 11/16/The first year of warranty expired on 11/16/and the second year of warranty expired on 11/16/ The 3-year warranty on your home covers Major Structural Defects (MSD) onlyThe builder is the
warrantor on your home for years 1-Residential Warranty Corporation (RWC) is the insurer of your home for MSD for years 3-Section I Explains the conditions that must be met to constitute a MSDIf you feel you may have MSD you will need to file through RWCSection IV in your RWC warranty booklet explains the procedure for filing MSD claimTheir number is *** If you do not have a copy of RWC warranty booklet or the validation sticker you will need to contact RWC at *** and speak with the Enrollment Department to have those sent to you In order to be fair and equitable to all homeowners we must abide by the terms of the warranty agreementYour warranty coverage is explained in Section II C in your RWC warranty booklet RWC will schedule an engineer to inspect for a determination of coverage and determine the performance of the foundation, in concordance with DR Horton Thank you, *** *** Customer Service Assistant/Warranty Coordinator

We have reviewed the owners’ complaints and we have discovered the following information: The owner submitted a complaint that their warranty items have not been addressed, we do show that this customer had a pre-existing issue with the items described in the complaintWe will contact the owner
within the next 5-business days and schedule a full review with our regional warranty area manager to review this customers current unresolved issues and determine warranty coverage at that time

DRH has met with *** *** and are working together with the homeowner to address concerns on warrantable items Thank you, ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***

DR Horton spoke with the homeowner last week concerning the issue. We are in contact with the homeowner and are addressing. The Pensacola area has experienced an unusually high, record amount of rain fall during the month of December

Thank you for the opportunity to further respond regarding this matterOur area construction manager for D.RHorton's Phoenix Division has an appointment to meet with the homeowner at the home on Tuesday, July 19, to evaluate the claim. We honor our warranties and are confident that a
mutually acceptable resolution of this matter can be reached directly with the homeowner. Let me know if you have any questions or desire additional information *** *** DR Horton-Phoenix Vice President of Construction

We have attached closing paperwork for the owners in questionAs you see there is final paperwork that the field supervisor went over with buyer, the Warranty summery sheet, homeowner orientation, homeowner orientation acknowledgements and the homeowner orientation list for items of their concern,
the paperwork addresses landscaping that they signedThere is nothing about their yard and nothing in writing in file about any promise to install a retaining wall or to make their back yard “flat” and they have not produced any literature that someone ever said thisThe field super on this home unfortunately is not with DR Horton any longer but in the area where owners home is there are no retaining walls and their yard is as all others and not in need of a retaining wallKindest regards, *** ***

I have talked with this customer. He is good and all is taken care of

Revdex.com:
I have reviewed the response made by the business in reference to complaint ** *** and find that this resolution is satisfactory to me.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:No one has contacted me directly regarding the sinking in my yard When Mr*** was out looking at the roof on 4/20, he said that *** had stopped by and that "someone would be out to fix it Tuesday." It is now Wednesday 4/26/17, *** has not contacted me directly (even after I left him a message), and the sinking is getting worse Soil is eroding from underneath the driveway, and DR Horton does not warranty their concrete work However, due to the negligence of DR Horton, my driveway could crack I am working with *** *** in regards to the roof The fence was fixed only after this complaint was submitted
Regards,
*** ***

In response to the complaint listed above regarding the D.R
Horton *** community: D.RHorton is currently reviewing all aspects of
the complaint with our legal team and will respond as soon as possibleIn the
complaint there is mention of plus customers that need warranty work and
the
conditions of the roadIn order to properly respond to the complaints, D.R
Horton will research the mentioned and review the roads in ***This
complaint is not resolved; however, D.RHorton is going to every length to
ensure we have adequately investigated and responded to the stated issues
within the complaintPlease allow D.RHorton additional time to respond

Afternoon, I have read and understood what the business response was stating, but I disagree in the fact that the tile in the house, it had a crack downstairs in front of the door onlyAfter moving in a few days after, cracks in the upstairs bathroom, laudry room and kitchen started cracking, these cracks were not on the inspections or walk through of the home, it occurred after the closing I also did agree on receiving the tiles and we do the labor, but the crack are appearing everywhere and this is not the homeowners concern or mistakeAlso, regarding the flood outside, the soil never drys up*** *** has personally appeared to the home and have made sure that the sprinklers and ariggation timer is set correctlyIt has not been touched or changed by us and it has been raining and storming hereI did research and it should not take more then 48-hours for the soil to dryThe soil is not drying up, I also requested a friend to come and check out the issue and I was told it is not installed correctly and that the issue will only get worstThis issue is known with the community I have spoken to neighbors and they have sent warranty requests and complaints I also brought this attention to the inspector from DR Horton and asked if this is and he said, yes because our neighbors over run their sprinklersI have followed what was requested and spoke to my neighbors and the issue remainsLike I stated before; kids can't play outside, I can not setup a fence, it is close to my ace unit; which will cause major issues later on in the futureThe stand up shower has been reported from the time we moved in, that's months ago, and yet we are still waiting. I am requesting for your help, because I have been patiently waiting and I don't want to be like these other homeowners when their issues haven't been resolved after their one year warranty ended There were other issues and I accepted the fact they won't fix it because it's not covered with warranty, but these issues have been over due.***Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** *** *** *** *** ***

Dear *** * *** ***, Although we appreciate the first Mutual Release form you provided dated 3/3/17, there was a second Mutual Release form in which you also signed on the 3/20/releasing the amount of one thousand dollarsThe reason you have been refunded one thousand dollars and not the one thousand, five hundred dollars, is because you only paid one thousand dollars. Please note the attached documents siting this pointUnfortunately, with the first contract signed on 3/3/17, it was apparently realized as a mistake and one in which was amended via the newly signed Mutual Release form on 3/20/17. We appreciate your diligence in this matter and thank you for your patience

All of our plans that we advertise on our website are being built at the community of *** ***.However, at this time, we cannot commit to a release schedule nor a completion date for all of theseplans, as we are currently waiting to obtain building permits from the local jurisdictionWe did
verifythat the plans listed on our website currently have the correct base prices associated with each of thesehomesIn addition, we do increase our base prices from time-to-time due to high market demand forour product and community, but we do ensure that our prices are updated on our website when thishappensAlso, in an effort to be straightforward with our pricing, our website advertises the price for ahome that clearly states "prices from" and also states in our legal disclaimer that "home prices refer tothe base price of the house and do not include options or premiums, unless otherwise indicated for aspecific home." And, yes, we do provide both an exterior rendering and floor plan of each homeadvertised on the website.Sincerely,*** *** *** *** ** *** *** ***
*** ***
*** ** *** *** * *** *** *** * *** ** ***
*** *** * *** *** ***
** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response belowThe issue for the hardware flooring we saw in months we moved in, As per the warranty agreement hardware flooring should be covered for entire year we moved inBuilder is mentioning about the moisture issue , then hardwood flooring should be installed with moisture barrier which was not done . The hardwood flooring issue is due to bad quality of material and /or installation issue and it should be addressed by builder per the warranty commitment.
Regards,
*** ***

Good afternoon. It looks like we are a day late in response to this complaint. I apologize for the delay. The response is as follows: The customer was expecting closing documents for review on Friday, September 18. We failed to get the documents to
the customer until Monday, September 21. The customer closed on Wednesday, September Thank you ***
*** ** ***
*** *** * *** *** ***

The service manager has been in communication with the homeowner and an appointment is scheduled for May at am

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Regarding Complaint
#***
To Whom It May Concern:
I am not satisfied with Ms* *** response. My issue is that Ms***, the DR Horton
Agent, assured us that all items on our inspection report and punch list were
being corrected, including upgrading to the ton A/C unit. Several items including the A/C unit were not
addressed (please see initial letter).
We were not given any notice that the items were not being addressed
until the day of closing. DR Horton did
not deliver the home as promised.
We could not continue with the purchase of a home from a
company that clearly lied to us. DR
Horton did not deliver the home as promised.
I respectfully request the return of our earnest money
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: Both releases I signed stated I would receive $We paid $I expect the outstanding $owed to me by your company.
Regards,
*** ***

*** ***
*** *** ***
*** *** *** *** Riposa Community Home Closed: October 25, *** *** RE: Revdex.com Complaint Good morning , Our last inspection with the homeowner we referred them to the Residential Warranty (RWC) due to the homeowners claim of
an alleged foundation issueOur inspection indicated typical settlement found in most new homesThe other items listed in this complaint were not a part of our previous inspectionThe items listed would be year one warranty items, carpet etcWe would recommend that the homeowner contact the RWC by mail at *** *** *** *** *** *** *** *** *** ** ** *** ** *** to arrange an inspection of the home Respectfully, *** *** WARRANTY MANAGER SAN ANTONIO / SOUTH TEXAS DIVISION