D.R. Horton America's Builder

The drains were installed as they should be and where they should beWe have no control of the amount of water that is in the soil and may be seeping out beneath the wallThe French drains that have been installed all the way across the backyard were installed at the lowest point so they catch the most water as it moves through the soilsNo other repairs are being offered Sincerely, *
*** *** Customer Service Manager

*** *** and Myself meet with Ms*** yesterday, 5/25/16, at 11:am and re inspected all of her interior doors as well as some other features of her home. Although we found that her home to be overall sound and in very good condition, we did find that some of her doors did need to be
readjusted and or rehung. After speaking to Ms*** over these issues we came to agreement on repairs that Ms*** was very happy and satisfied with. We have Door Sales and Installations on scheduled for 5/31/to adjust and rehang all interior doors as needed as well as her front door too. Also, as an act of good faith for the homeowner we have also agreed to do some drywall repair for Ms*** as well which is also scheduled for 5/31/16. They (drywall) will also make any repairs needed to fix any damage made from any doors that need to be rehung. We also have Grout scheduled for 5/31/as well, and Paint scheduled for 6/6/Ms*** was very pleased with our appointment and was satisfied with our overall conclusion to this unfortunate situation If you have any questions, please let me know Thank You, *** *** DR Horton Homes Customer Service

In doing my first research on the shower. Mr*** found the leak on the 14th this week. We are scheduling for Atlanta Flooring to qc the tile to determine if it is missing grout or has to be torn out and retiled at the shower door. As soon as the QC has visited his home
and determined the cause we will then repair the sheetrock, trim and paint where needed from the repairI will call him and schedule an appt to visit him regarding his drainage next week I will attempt to have this appt approx hours after the rain stops, which lasted looks like I will schedule the latter part of next weekI will update after I have met with himThanks ***

We have met with Mr*** again and the reason the work was not complete was weather relatedWe were on site and handled this issue 9/29/ Thank you, *** *** Construction Manager DR Horton Myrtle Beach

Mrs*** We have made contact with our buyer and resolved all issuesHe confirmed today that he is satisfied and his work is completeWe initially fixed the most of the items associated with his HVAC on 9/3/15, but needed to get materials to finish the remaining workIt has been
completed as of today, 10/2/ Thank you, *** *** Customer Service Coordinator & Safety Officer D.RHORTON, Inc- Gulf Coast *** ***
*** *** ***
*** *** ***
*** *** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response belowThe issue for the hardware flooring we saw in months we moved in, As per the warranty agreement hardware flooring should be covered for entire year we moved inBuilder is mentioning about the moisture issue , then hardwood flooring should be installed with moisture barrier which was not done . The hardwood flooring issue is due to bad quality of material and /or installation issue and it should be addressed by builder per the warranty commitment.
Regards,
*** ***

Complaint: ***
I am
rejecting this response because:
I have received this answer a few times over the past three months and it has spoiled my vacation my trips my family and friends visits I have been promised multiple times that it would be fixedNext week next week has not come it has been most aggravating and unsatisfactory I expect the company to reimburse me for my lost time as wellenough is enoughi have very patient and I cannot deal with their tomorrow anymore
Regards,
*** ***

All of our plans that we advertise on our website are being built at the community of *** ***.However, at this time, we cannot commit to a release schedule nor a completion date for all of theseplans, as we are currently waiting to obtain building permits from the local jurisdictionWe did
verifythat the plans listed on our website currently have the correct base prices associated with each of thesehomesIn addition, we do increase our base prices from time-to-time due to high market demand forour product and community, but we do ensure that our prices are updated on our website when thishappensAlso, in an effort to be straightforward with our pricing, our website advertises the price for ahome that clearly states "prices from" and also states in our legal disclaimer that "home prices refer tothe base price of the house and do not include options or premiums, unless otherwise indicated for aspecific home." And, yes, we do provide both an exterior rendering and floor plan of each homeadvertised on the website.Sincerely,*** *** *** *** ** *** *** ***
*** ***
*** ** *** *** * *** *** *** * *** ** ***
*** *** * *** *** ***
** ***

The warranty manager has been in communication with the homeowner and all items are resolved

The above referenced yard has been looked at by the local warranty representative and area construction manager, and there is no need for the requested retaining wall. The local representatives have instructed a landscaping contractor to rework the area with some riprap in order to assist, but
they have not been allowed to make this corrective action due to refusal from the homeowner. We are willing to make the above repairs if granted access by the homeowner Thank you, *** *** Customer Service Manager- Carolinas Division

D.RHorton provides a robust warranty to its customers at the close of each homeWhile the warranty is transferable to a new homeowner, the warranty related to plumbing is extinguished after two yearsDespite this limitation, D.RHorton is happy to assist homeowners in contacting the plumber or
the manufacturer of the plumbing part when an issue arisesIt is our understanding the pex plumbing product utilized in homes completed in was manufactured by *** and some has been defectiveD.RHorton encourages those affected to contact *** *** or ***

*** * In reference to the above home, our Director of Construction has been to the home and has agreed to replace the broken concrete panels as a courtesy. This replacement will be done in the next few weeks in correspondence with the homeowner’s year end repairs Our Warranty Tech
will be reaching out to the homeowner in the next days to get this scheduled Thank you, *** ***
*** *** *** *** ***
*** *** ***
*** ** ***

D.RHorton agreed to replace the section of the ceiling where the leak occurred and the appointment was to repair the seams in the ceilingThe seams were a non-warranty item and were repaired as a courtesy to the customerFor further sheetrock issues, the customer will need to contact RWC

All repairs complete except for the non-structural concrete (flatwork) which is not warrantedI advised him that he had accepted the driveway as is and had signed off on it prior to closingAt that point Mr*** said that he was an attorney and would be taking legal actionNo other repairs
are offered at this time THIS IS OUR RESPONSE *** *** Customer Service Manager

Complaint: ***
I am rejecting this response because: I want resolution warranty and their maintenance reps has been working on my refund and fixing my yard for months nowThey refuse to connect me about
my lawn issues or my refundI refuse to wait any longerI am tired of following their proctols and getting disregarded.
Regards,
*** ***

I reject this workaround, this does not solve the issue with my driveway, as I was told this is a "less invasive" option. The dip in my driveway caused an issue with a visitor once before causing their car to mildly scrape underneathThe grading process isn't a solution for the dip caused by the culvertThe issue is the culvert, that's creating a dip, which causes the standing water; replacing the culvert (as we once discussed and agreed on) correctly solves this issue. Grading will cause my yard to slope on one side of the driveway (to compensate for the dip) and raised on the other side, this is unpleasing to the value of my home. My driveway is the only driveway in the subdivision that suffers from an incorrectly installed culvert, all other homes in my community (present and future) don't have this issue, not one single home! See pictures which shows the issue, neighbors driveways and the culvert that's on site (for over a month now) to replace the current one

Complaint: ***
I am rejecting this response because: Both releases I signed stated I would receive $We paid $I expect the outstanding $owed to me by your company.
Regards,
*** ***

Mr*** and I have spoken and I am going to have a street sweeper scheduled weekly at this subdivision, all trash along his street will be picked up immediately, and we are going to have an employee police the street daily to sweep any loose debris (nails) and pick up any trash. He agreed
that this is will satisfy his complaint. Please let me know if I can further assist with this complaint Thanks, *** ***

We have agreed to make the required repairs to this customer’s home, and they have already been contacted by our Customer Service departmentWe would like for them to retract their complaint at this time *** *** ** *** *** *** ** *** ***
***
***

In response to the claim filed to your offices, we offer the following solutions to the warranty items listed 1. Drywall and paint issues a. We have work orders issued to
patch master bath room ceiling and island in kitchen with paint to follow2. Replace two bowed doors coat closet and front bedroom 3. Reimburse $of electric billDue to HVAC issued addressed in March Thank you, *** ***
*** ***