D.R. Horton America's Builder

Please accept this correspondence as D.RHorton, Inc.’s (“DRH”) communication to the RevDex.com (“Revdex.com”) with regard to Ms*** dissatisfaction with our response to the above-referenced complaintI apologize for the difficulties Ms*** feels she has encountered while attempting to resolve her concernsI assure you that DRH strives to provide quality service. As explained in our previous response Ms*** has previously contacted the division regarding the driveway, front porch, and countertop in her home through customer service requestsAs a result the division was in direct communication with Ms*** regarding resolution of her customer service requestsIt is my information that Ms*** is satisfied with the resolution of a portion of her customer service requests. I appreciate the Revdex.com providing me with an opportunity to respond to Ms***’s feedback and its attention to this matter

The above referenced yard has been looked at by the local warranty representative and area construction manager, and there is no need for the requested retaining wall. The local representatives have instructed a landscaping contractor to rework the area with some riprap in order to assist, but
they have not been allowed to make this corrective action due to refusal from the homeowner. We are willing to make the above repairs if granted access by the homeowner Thank you, *** *** Customer Service Manager- Carolinas Division

All repairs complete except for the non-structural concrete (flatwork) which is not warrantedI advised him that he had accepted the driveway as is and had signed off on it prior to closingAt that point Mr*** said that he was an attorney and would be taking legal actionNo other repairs
are offered at this time THIS IS OUR RESPONSE *** *** Customer Service Manager

Complaint: ***
I am rejecting this response because: DR Horton declined my proposalI want to examine their response is leagally right.Please let me konw what I can do for the next step to examine/investigate inside the Revdex.com and/or outside Revdex.comThank you
Regards,
*** ***

We are in communication with the homeowner and the production manager will be in touch soon to schedule an appointment

Complaint: ***
I am rejecting this response because:I am writing in request to re-open a closed case #*** that was previously opened to contact the builder of my new home as a result of them not properly handling repairs needed to my roofI now have documentation I did not have before to confirm my accusations. I originally filed complaint #*** about this builder not holding a contractor responsible for poor workSince I purchased my home in Oct 2015, the roofer was called out numerous times to repair shingles that continued to blow off the roof of a newly constructed homeThe last time this was brought to the builder’s attention, the issue was blamed on a recent hurricane and high winds even though there was documentation this happening in the pastThe shingles continue to blow off my roof to date in non-hurricane weatherI also now have documentation from my homeowners insurance that the shingles were indeed not installed properly due to overdriven nails as I have tried to explain on multiple occasionsI want my roof fixed, periodIt is a sad day that one can purchase a home and the builder not stand behind their work or the work of their contractorsIn exchange for the $275,plus interest I will pay for my home, I am only asking for an adequate roof that will last the desired life expectancy.I will not stop at holding he contractor/builder accountable for providing a quality product that I deserveI hope we can work this out amicably. Please confirm receipt and advise on the next step. Thanks! Regards,
*** ***

We are actively working to address the customer's concern and the vendor will be reaching out to the homeowner to schedule an appointment at their convenience

Complaint: ***
I am rejecting this response because:I appreciate that action is finally being takenHowever, I do not want to close the case until the issue is fully resolvedI am happy with the meeting on November 1st, but there are several things not fixed at this timeThank you.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me. I still have issues with the workmanship and they have not finished all their work yet It took a message to the Revdex.com to get a response I don't want this case closed until all repairs are made
Regards,
*** ***

Per the construction manager, we have addressed the customer's concerns and there is no further action to take. This
letter is in response to your warranty notification received by DR Horton on
October 7, 2016.In response to your grading
concernsWe have been out to your home
times to check the grading on your
propertyEach time it was determined that the grading was done correctlyWe
have been in contact with *** *** from the *** ** ***His
suggestion was for you to re-direct your gutters and sump discharge.In response to the dead
trees on your property, the trees were inspected and although they do have some
dead branches, the overall health of the trees are goodIt is suggested to
properly prune your trees to remove the dead branches.Thus, D.RHorton is
respectfully declining your request

Mrs*** We have made contact with our buyer and resolved all issuesHe confirmed today that he is satisfied and his work is completeWe initially fixed the most of the items associated with his HVAC on 9/3/15, but needed to get materials to finish the remaining workIt has been
completed as of today, 10/2/ Thank you, *** *** Customer Service Coordinator & Safety Officer D.RHORTON, Inc- Gulf Coast *** ***
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D.RHorton agreed to replace the section of the ceiling where the leak occurred and the appointment was to repair the seams in the ceilingThe seams were a non-warranty item and were repaired as a courtesy to the customerFor further sheetrock issues, the customer will need to contact RWC

We had talked with Ms*** on Friday 09/18/and submitted the work order that day. We also talked to Ms*** on Friday 10/02/assuring her it will be handled. It is scheduled to be removed tomorrow 10/07/15. I will confirm with Ms*** that it has been removed
Thank You, *** *** Customer Service Manager DR Horton, Birmingham *** *** *** ***
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We have been working with the homeowner regarding the plumbing leaks in her homePer the warranty agreement, *** *** must be notified of any concerns so that covered, warrantable repairs can be addressed and scheduled with the proper parties. Until this point, we were unaware of the
homeowner's reimbursement request for charges incurredAs a courtesy, and as previously agreed to and signed by the homeowner, we are in the process of re-piping her home to replace the faulty pipes, with a planned completion date Oct

We met with this customer on last Thursday. I met with an engineer there yesterday to see what he suggest regarding this. We will be calling this customer today to let him know what the engineer suggested We are working with this customer to come up with a resolution Thanks ***

Response to Revdex.com Complaint ID# *** I just got off the phone with Mr*** we have agreed to reimburse him the We have settled the compliant

In doing my first research on the shower. Mr*** found the leak on the 14th this week. We are scheduling for Atlanta Flooring to qc the tile to determine if it is missing grout or has to be torn out and retiled at the shower door. As soon as the QC has visited his home
and determined the cause we will then repair the sheetrock, trim and paint where needed from the repairI will call him and schedule an appt to visit him regarding his drainage next week I will attempt to have this appt approx hours after the rain stops, which lasted looks like I will schedule the latter part of next weekI will update after I have met with himThanks ***

Mr*** and I have spoken and I am going to have a street sweeper scheduled weekly at this subdivision, all trash along his street will be picked up immediately, and we are going to have an employee police the street daily to sweep any loose debris (nails) and pick up any trash. He agreed
that this is will satisfy his complaint. Please let me know if I can further assist with this complaint Thanks, *** ***

Please accept this correspondence as D.RHorton's reply to the Revdex.com withregard to the above referenced complaint.Our Warranty Manager* *** *** said we will repair the tile

We have agreed to make the required repairs to this customer’s home, and they have already been contacted by our Customer Service departmentWe would like for them to retract their complaint at this time *** *** ** *** *** *** ** *** ***
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