D.R. Horton America's Builder

The repairs have been made to the above address with the exclusion of re-sodding the needed areas of the backyard. Sod is being delivered today and completion is expected before Thursday Thank you, *** ***

I have responded to the homeowner, left a voice mail, that we would be glad to review any current warranty items to get them caught up with their warranty request now rather than waiting any longerI asked them to please send me a list of any items they would like for us to review now

Per the construction manager, we have addressed the customer's concerns and there is no further action to take. This
letter is in response to your warranty notification received by DR Horton on
October 7, 2016.In response to your grading
concernsWe have been out to your home
times to check the grading on your
propertyEach time it was determined that the grading was done correctlyWe
have been in contact with *** *** from the *** ** ***His
suggestion was for you to re-direct your gutters and sump discharge.In response to the dead
trees on your property, the trees were inspected and although they do have some
dead branches, the overall health of the trees are goodIt is suggested to
properly prune your trees to remove the dead branches.Thus, D.RHorton is
respectfully declining your request

We had talked with Ms*** on Friday 09/18/and submitted the work order that day. We also talked to Ms*** on Friday 10/02/assuring her it will be handled. It is scheduled to be removed tomorrow 10/07/15. I will confirm with Ms*** that it has been removed
Thank You, *** *** Customer Service Manager DR Horton, Birmingham *** *** *** ***
*** ***
*** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** *** *** ***

The service manager has been in communication with the homeowner and an appointment is scheduled for May at am

Complaint: ***
I am rejecting this response because:I appreciate that action is finally being takenHowever, I do not want to close the case until the issue is fully resolvedI am happy with the meeting on November 1st, but there are several things not fixed at this timeThank you.
Regards,
*** ***

Dear *** * *** ***, Although we appreciate the first Mutual Release form you provided dated 3/3/17, there was a second Mutual Release form in which you also signed on the 3/20/releasing the amount of one thousand dollarsThe reason you have been refunded one thousand dollars and not the one thousand, five hundred dollars, is because you only paid one thousand dollars. Please note the attached documents siting this pointUnfortunately, with the first contract signed on 3/3/17, it was apparently realized as a mistake and one in which was amended via the newly signed Mutual Release form on 3/20/17. We appreciate your diligence in this matter and thank you for your patience

At this time all structural concerns are completed and a proper plan has been in place since the meeting to resolve all additional concerns

*** ***
*** *** ***
*** *** *** *** Riposa Community Home Closed: October 25, *** *** RE: Revdex.com Complaint Good morning , Our last inspection with the homeowner we referred them to the Residential Warranty (RWC) due to the homeowners claim of
an alleged foundation issueOur inspection indicated typical settlement found in most new homesThe other items listed in this complaint were not a part of our previous inspectionThe items listed would be year one warranty items, carpet etcWe would recommend that the homeowner contact the RWC by mail at *** *** *** *** *** *** *** *** *** ** ** *** ** *** to arrange an inspection of the home Respectfully, *** *** WARRANTY MANAGER SAN ANTONIO / SOUTH TEXAS DIVISION

Complaint: ***
I am rejecting this response because: DR Horton declined my proposalI want to examine their response is leagally right.Please let me konw what I can do for the next step to examine/investigate inside the Revdex.com and/or outside Revdex.comThank you
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.The information DR Horton is requesting was provided to Jordan who delivered it to *** in OCTOBER DR Horton had had plenty of time to review this information I would be more than happy to supply this information a second time if DR Horton will also reimburse the cost of supplying this information a second time as they have misplaced the first copy provided them The fees are as follows - $per mile driven to pick up previous bills, $for explanation of print out for second time, and $per hour it takes to handle this matter Repeatly asking for information that is trashed or disregarded by employees of DR Horton is considered bullying If it was important enough to ask for it a second time, it shouldn't have been treated like trash the first time
Regards,
*** ***

We met with this customer on last Thursday. I met with an engineer there yesterday to see what he suggest regarding this. We will be calling this customer today to let him know what the engineer suggested We are working with this customer to come up with a resolution Thanks ***

Attached you will find all the signed work orders we have for Mr*** You will note that there is signed work orders from the flooring and trim companies regarding the carpet and hardwood, which was the repair needed following the sewer breakThe sewer line was not damaged by a DR Horton
vendor, it was damaged by a telecommunication contractor who is in no way affiliated with DR HortonDR Horton made the decision to take care of all of the damages incurred as a good will gesture considering Mr*** had just moved into his new homeNormally an issue like this would have been filed with the homeowner’s insurance companyWe have not heard from this homeowner since approximately AugustWe haven’t spoken with any vendors regarding his issues since the end of Sept Our superintendent will be in touch with Mr*** today to see what needs to be painted or if there are any concerns with the flooringWe are requesting this complaint to be rescinded considering the facts stated above and attached Thank you, *** *** Construction Manager D.RHorton Coastal Carolina Division : ***

We are actively working to address the customer's concern and the vendor will be reaching out to the homeowner to schedule an appointment at their convenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Regarding Complaint
#***
To Whom It May Concern:
I am not satisfied with Ms* *** response. My issue is that Ms***, the DR Horton
Agent, assured us that all items on our inspection report and punch list were
being corrected, including upgrading to the ton A/C unit. Several items including the A/C unit were not
addressed (please see initial letter).
We were not given any notice that the items were not being addressed
until the day of closing. DR Horton did
not deliver the home as promised.
We could not continue with the purchase of a home from a
company that clearly lied to us. DR
Horton did not deliver the home as promised.
I respectfully request the return of our earnest money
Sincerely,
*** ***

We are in communication with the homeowner and the production manager will be in touch soon to schedule an appointment

Good afternoon. It looks like we are a day late in response to this complaint. I apologize for the delay. The response is as follows: The customer was expecting closing documents for review on Friday, September 18. We failed to get the documents to
the customer until Monday, September 21. The customer closed on Wednesday, September Thank you ***
*** ** ***
*** *** * *** *** ***

The Customer Service Coordinator has spoken to *** *** and scheduled a visit with the HVAC company to visit his home this Thursday, July

Our customer service manager spoke with *** *** the afternoon of Monday, Novand she was content with the progression of her request. Our warranty service tech met with the customer on Friday, Novto review the issues submitted for warranty repairAfter the review and some
discussion with the customer, a repair appointment was scheduled for December 1, at which time we hope to fulfill and complete the customer’s warranty request