D.R. Horton America's Builder

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** *** *** ***

*** * In reference to the above home, our Director of Construction has been to the home and has agreed to replace the broken concrete panels as a courtesy. This replacement will be done in the next few weeks in correspondence with the homeowner’s year end repairs Our Warranty Tech
will be reaching out to the homeowner in the next days to get this scheduled Thank you, *** ***
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D.RHorton provides a robust warranty to its customers at the close of each homeWhile the warranty is transferable to a new homeowner, the warranty related to plumbing is extinguished after two yearsDespite this limitation, D.RHorton is happy to assist homeowners in contacting the plumber or
the manufacturer of the plumbing part when an issue arisesIt is our understanding the pex plumbing product utilized in homes completed in was manufactured by *** and some has been defectiveD.RHorton encourages those affected to contact *** *** or ***

I reject this workaround, this does not solve the issue with my driveway, as I was told this is a "less invasive" option. The dip in my driveway caused an issue with a visitor once before causing their car to mildly scrape underneathThe grading process isn't a solution for the dip caused by the culvertThe issue is the culvert, that's creating a dip, which causes the standing water; replacing the culvert (as we once discussed and agreed on) correctly solves this issue. Grading will cause my yard to slope on one side of the driveway (to compensate for the dip) and raised on the other side, this is unpleasing to the value of my home. My driveway is the only driveway in the subdivision that suffers from an incorrectly installed culvert, all other homes in my community (present and future) don't have this issue, not one single home! See pictures which shows the issue, neighbors driveways and the culvert that's on site (for over a month now) to replace the current one

We have no record of a Scott Robitaille as a purchaser in the Chicago divisionUpon closer review, the complaint was made to the Fort Worth Revdex.com. Perhaps this customer was a buyer in one of the Texas divisions. It appears as though he may currently live in Illinois, but purchased in
another D.RHorton division ***

Complaint: ***
I am
rejecting this response because:
I have received this answer a few times over the past three months and it has spoiled my vacation my trips my family and friends visits I have been promised multiple times that it would be fixedNext week next week has not come it has been most aggravating and unsatisfactory I expect the company to reimburse me for my lost time as wellenough is enoughi have very patient and I cannot deal with their tomorrow anymore
Regards,
*** ***

At this time all structural concerns are completed and a proper plan has been in place since the meeting to resolve all additional concerns

The Customer Service Coordinator has spoken to *** *** and scheduled a visit with the HVAC company to visit his home this Thursday, July

The drains were installed as they should be and where they should beWe have no control of the amount of water that is in the soil and may be seeping out beneath the wallThe French drains that have been installed all the way across the backyard were installed at the lowest point so they catch the most water as it moves through the soilsNo other repairs are being offered Sincerely, *
*** *** Customer Service Manager

In response to the claim filed to your offices, we offer the following solutions to the warranty items listed 1. Drywall and paint issues a. We have work orders issued to
patch master bath room ceiling and island in kitchen with paint to follow2. Replace two bowed doors coat closet and front bedroom 3. Reimburse $of electric billDue to HVAC issued addressed in March Thank you, *** ***
*** ***

The repairs have been made to the above address with the exclusion of re-sodding the needed areas of the backyard. Sod is being delivered today and completion is expected before Thursday Thank you, *** ***

*** *** and Myself meet with Ms*** yesterday, 5/25/16, at 11:am and re inspected all of her interior doors as well as some other features of her home. Although we found that her home to be overall sound and in very good condition, we did find that some of her doors did need to be
readjusted and or rehung. After speaking to Ms*** over these issues we came to agreement on repairs that Ms*** was very happy and satisfied with. We have Door Sales and Installations on scheduled for 5/31/to adjust and rehang all interior doors as needed as well as her front door too. Also, as an act of good faith for the homeowner we have also agreed to do some drywall repair for Ms*** as well which is also scheduled for 5/31/16. They (drywall) will also make any repairs needed to fix any damage made from any doors that need to be rehung. We also have Grout scheduled for 5/31/as well, and Paint scheduled for 6/6/Ms*** was very pleased with our appointment and was satisfied with our overall conclusion to this unfortunate situation If you have any questions, please let me know Thank You, *** *** DR Horton Homes Customer Service

Complaint: ***
I am rejecting this response because: I want resolution warranty and their maintenance reps has been working on my refund and fixing my yard for months nowThey refuse to connect me about
my lawn issues or my refundI refuse to wait any longerI am tired of following their proctols and getting disregarded.
Regards,
*** ***

We have met with Mr*** again and the reason the work was not complete was weather relatedWe were on site and handled this issue 9/29/ Thank you, *** *** Construction Manager DR Horton Myrtle Beach

I have responded to the homeowner, left a voice mail, that we would be glad to review any current warranty items to get them caught up with their warranty request now rather than waiting any longerI asked them to please send me a list of any items they would like for us to review now

Our customer service manager spoke with *** *** the afternoon of Monday, Novand she was content with the progression of her request. Our warranty service tech met with the customer on Friday, Novto review the issues submitted for warranty repairAfter the review and some
discussion with the customer, a repair appointment was scheduled for December 1, at which time we hope to fulfill and complete the customer’s warranty request

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.The information DR Horton is requesting was provided to Jordan who delivered it to *** in OCTOBER DR Horton had had plenty of time to review this information I would be more than happy to supply this information a second time if DR Horton will also reimburse the cost of supplying this information a second time as they have misplaced the first copy provided them The fees are as follows - $per mile driven to pick up previous bills, $for explanation of print out for second time, and $per hour it takes to handle this matter Repeatly asking for information that is trashed or disregarded by employees of DR Horton is considered bullying If it was important enough to ask for it a second time, it shouldn't have been treated like trash the first time
Regards,
*** ***

Attached you will find all the signed work orders we have for Mr*** You will note that there is signed work orders from the flooring and trim companies regarding the carpet and hardwood, which was the repair needed following the sewer breakThe sewer line was not damaged by a DR Horton
vendor, it was damaged by a telecommunication contractor who is in no way affiliated with DR HortonDR Horton made the decision to take care of all of the damages incurred as a good will gesture considering Mr*** had just moved into his new homeNormally an issue like this would have been filed with the homeowner’s insurance companyWe have not heard from this homeowner since approximately AugustWe haven’t spoken with any vendors regarding his issues since the end of Sept Our superintendent will be in touch with Mr*** today to see what needs to be painted or if there are any concerns with the flooringWe are requesting this complaint to be rescinded considering the facts stated above and attached Thank you, *** *** Construction Manager D.RHorton Coastal Carolina Division : ***

We have contacted the homeowner and we are making repairs as neededThe homeowner was very pleased with our offerThe repairs are scheduled for next week *** Steve Hambrick Customer Service Manager Dallas/Fort Worth East Division D.RHorton, Inc- America’s Builder

The warranty manager has been in communication with the homeowner and all items are resolved