D.R. Horton America's Builder

*** *** is committed to resolving *** ***'s concerns and the work to resolve her list of items is ongoingWe will continue to work to address the outstanding items as soon as possible

Complaint: ***
I am rejecting this response because: I asked *** *** about my refund months ago, he said "typically he didnt think they did refunds but said he would look into it" I never heard anything else regarding the refund, I have paid *** (*** *** ***) $service fees over times I know..I have a record of these service calls and their dispatch info,each time they have dispatched a plumber out,due to know fault of us the homeowners, we can't go inside the walls and tear up pipesI think I deserve to be reimbursed for these service feesI do appreciate the fact that our pipes are being re-done but the work should have been quality work in the beginning and none of this would be an issue today.Regards,
*** ***

The Home Owners are willing to Compromise.We do not want the bent up window that was delivered by ***A brand new window should be ordered and delivered the correct way with protective covering and with an up to date warranty from the window manufacturer.Also, no bricks are to be removed from the front of the houseWe do not want the front of the house disturbed we have had to professional estimated from two different companies. Both companies can replace window without removing a brick(s) If these other companies can install window without disturbing the front of the house, DR Horton should be able to do the same.There is also the warranty issue of the siding along the back of the house upstairs near another window that needs to be replaced.If DR Horton agrees to:- a brand new window being ordered with a brand new warranty in writing .- no brick removal or disturbance to the front of the house, and- the siding replaced in the back of the house,We can all move forward.We have enclosed a picture of how a brand new window should look like when delivered.Our main concern is having the window replaced correctly this time and no other disturbances to the rest of the house, these are our terms.Please respond through the Revdex.com if DR Horton is ready to resolve this ongoing issue(s)

We feel the complaint Mr*** is making is unjustified. It is clear there has been an attempt to correct the drainage problem in his back yard. The construction manager and warranty tech have met with Mr*** and told him we would correct the problem. We had an engineer
go out on occasions to come up with a solution to the problem Mr*** is facing. We than submitted the drawing to him and explained that we are getting pricing to get the job done. We are still getting bids for the job before we start and have been is regular contact to keep him updated. We have every intention of correcting the drainage issue on Mr*** property. The sewage problem he is referring to is from the neighbor’s house that has absolutely nothing to do with this issue. As far as the neighbors Mr*** is referring to, we have not had any complaints from any of them that I am aware of. Our intention is to resolve the drainage problem on his lot as he is the only homeowner that has submitted anything in writing in the last days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.This isn't an issue whether or not my plumber knows how to operate the systemI had multiple credible plumbers out to my home all tell me the exact same thingIt's too my understanding even *** *** told my plumber the model unit DR Horton installed is NOT intended to do what DR Horton has it doing. A quote from another plumber that I didn't use that came out for a quote: "That heater should have a separate coil for space heating inside the tank According to the model # that is just a standard water heater with no additional coil Meaning your mixing your potable hot water with your heating system hot water, not good!"That heater should have a separate coil for space heating inside the tank.According to the model number of the *** *** tank (Model #: ***that DR Horton installed, it is just a standard water heater with no additionalcoilMeaning your mixing your potable hot water with your heating system hotwater, not good! That heater should be what they call a combo unit.It's been explained to me that In the winter time because the water has beensitting, there's nothing to push through the water so there is Stagnant watersitting in the pipes come winter time, potentially filled with bacteria, whichcould result in Legionnaires' disease.The water heater that DR Horton installed is not meant to do what they are usingit forIt's mixing heat and hot water and there's no speration between heatingcoal and domestic hot water (the heat and hot water) What should have beeninstalled is a heater with a separate coil, so you're not mixing the heat andhot water because it's causing bacteria and contaminationThere needs to be aseparate Mixing valveBad engineering, one tank using potable doing two things.It's the wrong unit for what DR Horton is using it for.Also, there should be a stamping/code specifying that this unit can be used forthe domestic hot water and a heating source
Regards,
*** ***

Complaint: ***
I am rejecting this response because: the landscaper did a terrible job at resolving my
drainage issue I have attached some pictures to show the crappy job that he did the landscaper just dug a ditch down the middle of my back yard and on the sides and also let the hole going out the back The whole job just looks terrible landscaper and I am very unsatisfiedLandscaper put grass over the ditch.I do believe that this job is not resolving the drainage issue and now my yard is ruinedThe landscaper just wanted to get the work done just to get rid of me or to get rid of the issueThe drainage issue could have been resolved by putting a drainage system underground instead of digging a ditch and putting grass over I believe that the digging the ditch did not resolve the issue it just made it woresIt's sloppy work all around
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
Inside punch list of sloppy work from construction has been completed as well as yard work for holesStill awaiting to make sure side yard doesn't pond up as well as smell from closet doesn't return after repaint*** has been involved in our community making sure all homeowners issues are being resolved from communication problems early onI am now submitting items to the warranty department for fixesHoping that those items get fixed in a timely fashion and not what we experienced before

I am rejecting this response because:Based upon our experience with DR Horton in our neighborhood, this is a standard boilerplate response that is similiar to others given in the past by their local representatives.They will simply continue to drag this out until we grow disgusted and give upThey need to learn that the residents of Cobblestone will not give up and will continue to battle them until they start to deliver on their promises.Just the other day at the HOA meeting...they backed out on building the pool that they promised to build...just yet another example in the string of examples of poor stewardship that they have shown to our community.My research has uncovered that another community had to sue them when they backed out of building a pool that they had promised to build thereI assume we will need to do the same
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
Hello there are about homes or more in my part of the subdivision and more than half are experiencing issues with sinkholes and problems with drainage issuesThere even has been someone on the news with issues that has been addressed and I don't feel that you can make the correct assessment without even taking a look and showing some sort of responsibility for the problems we are having in this neighborhoodIt's all over in all of your communities so it's definitely something that was not done correctly and not just a coincidenceSomeone needs to help the customers out

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:This whole situation was handled poorly. The driveway was not replaced, instead it was deemed that the ground level was raised in
the area beside the driveway and that needed to be lowered. There landscaper came out without any notice and did a botched job on patching the sod back after fixing the ground level. After many phone calls it still took over a week to get it fix correctly. On the day of the fix the landscaper was a no show until I called the warranty manager and she called him finding out what was the deal (he forgot). He finally fixed it later that day but at the expanse of my wife's entire morning. This is just one example of the horrible craftsmanship and customer service I experienced. To be truthful I'm still not 100% happy with the final outcome of some of the repairs. I feel that *** *** (*** Homes), should offer me some type of compensation, either monetary or in the form of something else. I also fee they should send a formal apology since they choose to associate with vendors and contractors that are poor at there quality and customer service
Regards,
*** ***

We appreciate the customer bringing this matter to our attentionA service manager will be calling the customer to schedule a visit to their home to address their concerns

Dear Ms***Please accept this correspondence as D.RHorton's reply to the Revdex.com withregard to the above referenced complaint.Our Construction Area Manager, *** *** met with Mr*** and we will install a 18"-24" berm on the right side of his yard to alleviate the surface
water going through his yardwhen there is a rain eventHis yard has 8-10% slope and it drains as intended and he agreed.He is happy with this method of repair

Afternoon *** Please consider this correspondence as confirmation to D.RHorton’s response as related to the above ID# and attached Mrs*** contacted Corporate on June 24th @ approx1:pm to inform us that they were experiencing a leak at the rear window of their home. I
contacted Mrs*** this same day and informed her that due to the warranty having expired (2+ years) with no documented previous history of this situation, we could not assist her. After further conversation with Mrs*** later in the evening, D.RHorton made the decision to further investigate in keeping good customer relations After further inspections on June 25th, findings were that gutters had not been maintained as well as some flashing repairs needed. (see attached photos) Upon completion of these repairs, findings were that we still had minimal leakage after follow up w/ Mrs*** on the 29th , during the next course of rainfall. Once again, we scheduled additional inspections and repairs during the week of July 1st and to date there has been some rains, but none wind driven onto the rear window to determine if the latest repairs have remedied this issue Earlier this morning, I forwarded correspondence to Mrs*** (attached) requesting follow up. Her recommendations were that with no wind driven rains, we would merely monitor this situation prior to scheduling interior drywall and paint repairs. At this point in time we are awaiting confirmation from Mrs*** as to the results from the latest repairs Contrary to Mrs*** statement related to other homeowners having experienced this same situation, I have no record of this statement having any validity as I have not been contacted by other homeowners within this community With regards to the comment in that we would not take her calls, also in that we did speak with her as well as correspond regularly via e-mail and at one pint while speaking with her via telephone, she abruptly ended the call by hanging up mid conversation and as well did the same to our superintendent, *** *** In closing, D.RHorton has gone above and beyond the provisions of the limited warranty in pursuing a resolution to this issue in keeping good customer relations with Mrs*** and will diligently continue to do so until we are assured that this issue has been addressed in its entirety. Thank you and please do not hesitate to contact me should you require any additional information *** *** DR Horton - America's Builder! Customer Service / Warranty Manager

I’ve talked to Mr*** today and sent his issues to several contractors to resolve his issuesThese are the issues I talked to Mr*** about and will be taken care of1. Roof issue*** caulked flashingNeed vinyl company for a piece
that is too short2. Fix sheetrock after vinyl is fixedOn list for sheetrockWill fix after vinyl is done3. Shower door handle comes off4. Shelves missing in cabinetsabove the frig and to the right of the sink5. Outside brick coming away from the house If you have any further questions please feel free to contact me by email or phone Thanks, *** *** DR Horton Warranty

I am writing to report my findings at ** *** *** *** *** *** *** I met with Ms*** June 1, at 10:00am and inspected the stucco as well as the roofing she outlined in her complaint. She has two areas of stucco concerns; one concern is the stucco below the
Weep ScreedThe second area is at the intersection of the sloped roof line and the wall stucco. Ms*** was unaware of the fact that these two specific areas require homeowner maintenance After I shared the homeowner maintenance process to Ms***, she realized what work she needed to perform on her home. The roofing concern was actually the soffit framing connectors that have acclimated and needed homeowner maintenance as well We concluded the meeting with Ms*** thanking me for taking the time to meet and share with her. She was satisfied with the outcome of our meeting Should you need further investigation or information, please do not feel free to contact me Thank you *** *** Warranty Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
No one from Dr horton has contacted me to address my concernThis shows the lack of customer service and how much they care about taking care of there customersMr *** came to my home yesterday and my wife answered the door and all he said was that he was *** from Dr horton and he was inspecting the lawnHe never said his name entirely so I wasn't sureI walked out in my lawn yesterday with Sox on to test if there was any standing water and my Sox were soaked after walking on the grassIt has not rained in well over hours, but my concern is if we ever get a hurricane here that rains for longs periods time it will cause much damage to the lawnI will taking further measure regarding thisNot only has dr horton sold me a home that was misrepresented, but they have let down as a customer

This email is in response to Mrs*** *** complaint regarding standing water and dead sod on her property located at *** *** *** ** *** ***. D.RHorton will be addressing the standing water, our on-site superintendent has visited the property and has work scheduled with
our landscaper to address, once standing water and drainage has been addressed properly, then all dead sod will be replaced. Once all work is completed our jobsite superintendent will review with Mrs*** to ensure complete satisfaction Thanks, ***