D.R. Horton America's Builder

We have canceled the customer's sales contract per their request

Yesterday evening, *** ***, Construction Project Manager, met with *** *** at his home to discuss the open warranty items. *** *** was assured the items would be scheduled to be addressed as soon as possible. It was noted that the weather did not permit for some of the
exterior work to be completed in accordance with the original estimated time frame but, that the work has been completed

Good Morning, Customer service superintendent went this morning to the above referenced address to assess the situation concerning the erosion at the next door neighbor’s house located at *** *** *** Work order (see attached) was released to Precision Landscaping and work was
completed on the fence line between and 1** ***(see attached photos)Both and *** *** have numerous large dogs that have made trails in both yards (see attached photos) that is preventing vegetation growth in both yards that is and will in the future cause erosion If there are any questions or concerns, please let me know Thanks, *** *** Customer Service Columbia, SC

I understand your frustrations, Mr*** It is my protocol to speak with the warranty technician(s) regarding homeowner call insI apologize that I did not reach out to you after *** *** called to ensure you were satisfied Please let me how we can resolve this issueThank you for your time, *** ***
*** *** *** ***r

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
This morning I noticed I have another water leak making this the fourth I've dealt with in as little as a yearAs I glanced my neighborhood I've noticed *** *** *** in this area several times a weekWhat was unknown to me from the beginning was DR Horton replacing the entire plumbing in homes after a lawyer was involved in the processI've attached photos and will communicate through sawarranty.com to see if the same business practices will be offered, but as far as the work to repair my foundation it looks as though a novice company made the repairs in which I am not impressed whatsoeverMy life has been placed on hold due in part because I am unable to sell my home in its current conditionsThe living room area under the carpet looks so bad that I am unable to remove it and place with a different product

As stated in our first response, in order to allow water to drain off the driveway, grading modifications must be made. Driveway and culvert modifications are not necessary to correct this issue. Also, in response to the customer’s cosmetic concerns with slope of the driveway, the driveway was already installed and the home was complete prior to the customer signing a contract on this property. Furthermore, the customer received multiple opportunities to inspect and identify any workmanship or cosmetic concerns prior to closing on the propertyThere was no documentation the customer had any issue with the driveway slope and culvert installation prior to closing and occupancy. After these inspections, the customer fully accepted the cosmetics and workmanship of the property before closing; as such will not be addressing the cosmetic concerns with the driveway slope or culvert installation

This email is in response to Mrs*** *** complaint regarding standing water and dead sod on her property located at *** *** *** ** *** ***. D.RHorton will be addressing the standing water, our on-site superintendent has visited the property and has work scheduled with
our landscaper to address, once standing water and drainage has been addressed properly, then all dead sod will be replaced. Once all work is completed our jobsite superintendent will review with Mrs*** to ensure complete satisfaction Thanks, ***

The sod replacement is expected to be scheduled within the next week

Customer service is very important to us, and we appreciate the customer reaching out to us and making us aware of their concernsIn speaking with the division, we have confirmed that a customer service representative spoke with the customer this week regarding submitting their concerns via the
warranty claims online and has also followed up today and left a voice messageWe look forward to working with the customer to address their concerns

We have been in communication with the homeowner and visited their home on June 6th to address their concernsWe have left the homeowner a follow up message to ensure all warrantable items have been addressed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
No one from Dr horton has contacted me to address my concernThis shows the lack of customer service and how much they care about taking care of there customersMr *** came to my home yesterday and my wife answered the door and all he said was that he was *** from Dr horton and he was inspecting the lawnHe never said his name entirely so I wasn't sureI walked out in my lawn yesterday with Sox on to test if there was any standing water and my Sox were soaked after walking on the grassIt has not rained in well over hours, but my concern is if we ever get a hurricane here that rains for longs periods time it will cause much damage to the lawnI will taking further measure regarding thisNot only has dr horton sold me a home that was misrepresented, but they have let down as a customer

We have agreed to raise the fence on the left side of the backyard to make sure that it is above the grass and soilsThe work is currently being scheduled In regards to the drainage issues, we believe that the drainage is working but the ground is overly saturated from the recent extremely heavy rains and the grass was just laid so it will take some time for it to root and firm up the yard No additional repairs are being offered *** ***
*** *** *** *** ***

After talking to *** ***, the building inspector for Harrison County, we have not done anything tomake the roof worse*** also claims he never said the entire roof and sheathing would have to bereplacedThere are still two places in the attic that need additional bracing, but Mr*** says he
willnot let us back in his houseWe are willing to do exactly what *** *** suggested and repair thedrywall damage the framers may have caused while working in his atticWe will also re-nail any shinglesMr*** is concerned aboutI have a meeting with him 2-17-Harrison County BuildingDepartment has also said that Mr*** the DRHorton construction manager and county inspectorcould meet at the Building department to clarify exactly what was said that needed to be done in orderto satisfy the county of the complaint.We do not agree with Mr*** request that we pay for any repairs done by a roofer of his choice.However, we are still attempting to work with Mr*** to resolve this matter

Complaint: ***I am rejecting this response because:No one has reached out to meI would like the information of the builder's insurance company as well as the cleaning company's
information so that I can file a claim to have this situation rectifiedTo date the builder has refused to provide this information. Regards,*** ***

Complaint: ***
I am rejecting this response because:Originally ** *** blamed *** / Frontier and now they are blaming ***. I have a year warranty and they need to stand by their year warrantyThere are neighbors who also have cracks in their driveway be aware that I am going to be contacting them and making them aware of how I ** *** is taking responsibility for shotty concrete work. I already contacted *** and they are sending an inspector to make a evaluation on this. I was also made aware the the electrical lines were put in way before I took ownership of the home.
Regards,
Mary Roche

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
DR Horton did replace the counter top on Friday as scheduled. This complaint is resolved although I’m sure there will be more from this group. They are very difficult and aren’t very customer-friendly. Thanks for your help.Regards,
*** ***

DHI Mortgage Company, Ltd., (“DHIM”) appreciates the opportunity to respond to Ms*** concerns. DHIM strives to provide excellent customer service and we are disappointed that Ms*** experience was not what she expected or deserved The *** were under contract for the purchase
of the subject property on 3/16/2015. That contract was contingent upon the sale and closing of their current residence in Colorado. The original closing date on the contract was May 29, 2015. At the *** request, DHIM attempted to have the loan approved so that the *** could close earlier in the month of May On May 4, 2015, *** *** Gulf Coast Branch Manager e-mailed all DHIM parties involved in the *** transaction along with the *** Real Estate Agent, *** *** to make sure that everyone understood that DHIM would not schedule a closing date until the loan was approved and all conditions were cleared. On May 6, 2015, the loan was credit approved with minor conditions, of which would have been taken care of at the time of closing. The last condition was documentation from the borrower. Mrs*** informed DHIM that she had the required documentation however, she would not provide it until DHIM advised her how all the inconveniences could be “resolved”. The resolution offered by DHIM was to close the loan as quickly as possible, weeks early. That resolution was not acceptable and on May 7, 2015, Mrs*** sent an e-mail withdrawing her loan application The lending process is sometimes very frustrating and stressful. DHIM understands those frustrations and worked hard to accommodate the early closing for the *** and apologize for any miscommunication and additional stress the process may have added to their move. As DHIM is not a party to the purchase contract we are unable to assist with the *** request for the return of their earnest money deposit*** *** *** Assistant National Resolutions Manager

I have spoken with both the HVAC company and the above homeowner to confirm that repairs have been completed on her system and that all is operational. I had the HVAC company run a full diagnostic on the system to just verify that all other components of the system are in good working order
and all is well Thank you, *** *** Customer Service Manager- Carolinas Division

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We appreciate the customer reaching out to us regarding their concernsIn coordinating with the division, we understand the most recent email communication (attached) detailing our investigation of water intrusion was sent on JanShould the customer have any further questions, they are
encouraged to reach out to the customer service manager